Second Nature AI Reviews & Product Details

Second Nature is a cutting-edge AI role play training solution designed to enhance onboarding, development, and coaching for teams at scale. This innovative platform allows users to create realistic role play training simulations, enabling teams to practice various conversations with human-like AI avatars. By fostering a practice-based learning environment, Second Nature helps employees build confidence, refine their skills, and ultimately drive better results in their roles. Targeted primarily at organizations looking to streamline their training processes, Second Nature is particularly beneficial for companies that prioritize employee development and effective onboarding. The platform caters to a wide range of industries, making it suitable for sales teams, customer service representatives, and any personnel that require strong communication skills. With its ability to simulate real-world scenarios, Second Nature provides a unique opportunity for teams to engage in hands-on practice that traditional training methods often lack. One of the standout features of Second Nature is its ease of use. Users can create role play simulations in just minutes by typing a few prompts or uploading existing training materials. This flexibility allows organizations to quickly adapt their training programs to meet evolving needs. Additionally, Second Nature seamlessly integrates with various Learning Management Systems (LMS) via SCORM or LTI, including popular platforms like Workday, Adobe Learning Manager, and Cornerstone. This ensures that companies can incorporate Second Nature into their existing training frameworks without disruption. The platform's analytics capabilities further enhance its value proposition. Second Nature provides comprehensive insights into employee performance, usage details, and session overviews, allowing organizations to identify what is working well and where improvements can be made. By leveraging these analytics, companies can make informed decisions about their training strategies, ultimately leading to improved proficiency and reduced onboarding time by up to 30%. Powered by generative AI and machine learning, Second Nature delivers immersive role-play simulations that engage users in natural-language conversations. The AI-driven personas are designed to ask questions, pose objections, and adjust their tone, creating a dynamic learning experience. After each session, the AI evaluates participants on knowledge accuracy, conversational style, and essential soft skills such as clarity and confidence. This rigorous assessment ensures that employees are not only learning but are also prepared to apply their skills effectively in real-world situations. With its proven performance, Second Nature has become a trusted solution for leading companies like Adobe, Oracle, and T-Mobile, solidifying its position as a leader in AI role play training.

Seller

Second Nature

Discussions

Second Nature AI Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Portuguese, Spanish, Swahili, Turkish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

mali cd

Used by Atos and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Second Nature AI Integrations

(15)

Verified by Second Nature AI

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Second Nature AI News

AI-aggregated articles based on product relevance

FoodBev Media

2nd Nature launches AI platform to enhance upcycling of food processing byproducts

By Siân Yates | Jul 15

Positive Sentiment

Isabel S.

Sr. Marketing Specialist | Sr. Internet Marketing Specialist | Digital Marketing

Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

8/16/2026

"Gives reps a safe place to fail before buyers"

4.5/5

What do you like best about Second Nature AI?

A pricing change on Monday can become a live scenario for the team by Monday afternoon. New AEs get up to a contributing level in weeks instead of a couple of months. It’s useful beyond the core sales team as well, and we run new-hire onboarding through it. It also scaled across my entire team without needing to add a trainer. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

I wouldn’t mind a quicker AI response, since there’s a small pause every now and then. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Reps used to find their footing on live opportunities, which cost us deals, but now they work the rough parts out in practice first. Reps used to wing pricing conversations, and the breakdown now shows me exactly where they gave ground. Practice used to wait on me scheduling a mock, and now reps run drills on their own time, even from their phones. Ramp was slow because new reps learned by trial and error, while now they build the patterns before their first real call. Review collected by and hosted on G2.com.

Cary M.

Senior Technical Sales Manager

Manufacturing

Enterprise (> 1000 emp.)

8/15/2026

"Carries the load of a global sales org"

5/5

What do you like best about Second Nature AI?

Our customer success contact understands a sales org our size, not just the feature list. Pitch coaching reaches every region at once instead of trickling out office by office. We standardized objection-handling coaching across the whole global team. The substance-level analysis is what a complex enterprise sale actually requires. Salesforce data sitting next to practice results gives managers one place to look. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Speech recognition accuracy drops in noisier environments, which matters for a busy floor. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

We used to rely on managers to gauge readiness by feel, but the scoring now provides an objective benchmark. Reps previously faced tough negotiations for the first time on live deals; now they can rehearse those moments beforehand. Each market also built its ramp in isolation, whereas the central libraries have brought everything together and unified the approach. Leadership didn’t have a single, consistent picture of readiness across the footprint, and the platform now rolls it all up into one clear framework. Review collected by and hosted on G2.com.

Alvin W.

Digital Marketing Strategist

Marketing and Advertising

Mid-Market (51-1000 emp.)

8/15/2026

"Catches where reps cave in a negotiation"

5/5

What do you like best about Second Nature AI?

I can focus my coaching on the few reps who actually need it, instead of sitting in on every single call. The reporting that used to be scattered across multiple trackers is now pulled into one screen. Because feedback comes back immediately, reps can correct course quickly while it still matters. Last week, I shipped a new objection-handling scenario in about two hours. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

A few of the non-English scenarios needed some cleanup before I felt comfortable trusting them with the team. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Lower performers used to lag because they simply got less live practice, and the volume of safe repetition has helped close that gap. Before, I didn’t have an honest read on who was truly ready beyond my own gut feel; now the breakdown gives me a clear marker I can point to. Our old role plays sounded nothing like a real buyer, so reps tuned them out. The scenarios now mirror the deals they actually run, which makes the practice feel relevant. On real calls, reps tended to avoid the hardest objections, and this safe practice gives them a way to face those head-on first. Review collected by and hosted on G2.com.

Tara M.

Brand and Event Manager

Mid-Market (51-1000 emp.)

8/15/2026

"Gives every cohort the same starting point"

5/5

What do you like best about Second Nature AI?

Consistency across sessions is the key: every new hire now ramps to the same standard. I can show readiness with data before a cohort ever touches live accounts. It also broadened where I can apply ramping, well beyond the core sales team. That objective readiness read has replaced a manager’s gut feel. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Voice latency was noticeable early on, but it has improved. Still, I’d mention it as part of a phased rollout so expectations are set appropriately. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Training quality used to depend on which trainer happened to be running the room, but now a single standard scenario set keeps every cohort held to the same bar. I used to rebuild the content from scratch every quarter; now updating the template takes only minutes. Training time also used to be inefficient, with reps sitting through material that didn’t match their gaps, and now they can drill into the specific weak spots they actually need. New hires previously took weeks to contribute, and now they reach a usable level in days. Review collected by and hosted on G2.com.

Steven W.

Sales And Marketing Specialist

Construction

Small-Business (50 or fewer emp.)

8/15/2026

"Keeps quality steady regardless of who facilitates"

5/5

What do you like best about Second Nature AI?

The thirty-plus languages let me run one program for sales teams in markets I could not cover before. It scaled the program without me adding a single headcount. The data tells me who is ready to carry quota and who needs another cycle. The consistency it forced across sessions is the change my managers noticed first. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Cohort reporting across hire waves and roles still comes through an export rather than one native view. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

My coaching used to feel generic for everyone, regardless of their gaps. Now I tailor it to what the analysis surfaces for each rep. Before, I didn’t really have a clear read on which reps actually knew the product; the breakdown now makes it obvious who’s solid and who’s guessing. Reps used to come into coaching cold, but now they show up already warmed up, so the session can focus on the hard parts. New messaging also used to take weeks to work into the ramp program, and now I can fold it into the scenarios that same week. Review collected by and hosted on G2.com.

Oscar J.

Business Development Manager

Financial Services

Mid-Market (51-1000 emp.)

8/14/2026

"Keeps permissions granular across the org"

4.5/5

What do you like best about Second Nature AI?

The platform allowed us to retire a patchwork of regional sales training and replace it with a single, governed system. Enterprise onboarding ran more smoothly than any sales-tool rollout I’ve managed. It also gave leadership a defensible view that ramp-up is consistent across the organization. Compliance feels straightforward, since every scenario ties back to approved messaging. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The moving avatars aren’t quite perfect yet, although I’ve heard that an improved version is on the way. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

New-product ramp lagged how fast we launch, but reps are current on the pitch within the first week now. Ramp did not scale with our headcount and drained the senior team, until one content set across regions stopped the duplication. New messaging reached the field weeks late, and the coaching layer now lands with the launch. We had no consistent way to prove ramp landed across markets, and the scoring now gives us one data-backed read everywhere. Review collected by and hosted on G2.com.

James A.

Senior Sales Engineer

Security and Investigations

Enterprise (> 1000 emp.)

8/14/2026

"Frees enablement capacity for higher-level work"

4.5/5

What do you like best about Second Nature AI?

Using one content set across every trainer removed the variation between sessions. I can clone scenarios and adjust them by region, so the content stays fresh without requiring a big build each time. Reps also stop treating practice like busywork once it sounds like their real deals, and they show up to coaching already prepared, which lets me spend the hour on what’s actually hard.

With thirty-plus languages available, our overseas sales teams finally ramped at the same level. I now tailor coaching based on what the analysis surfaces for each rep, and it’s given me the evidence I needed to defend the program’s budget. The templates also make it easy for a sales manager outside enablement to adapt a scenario without needing my help. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The moving avatars aren’t quite perfect yet, but I understand that an improved version is on the way. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

We used to have no proof that the program actually moved the number; now the data makes that case to leadership. Validating readiness once meant sitting in and judging by feel, but the data gives me a clear, defensible read instead. Building each session from scratch didn’t scale, and a reusable library now carries most of that load. New hires were progressing at uneven rates, and the self-paced path keeps the cohort aligned without holding anyone back. Our reps needed practice for genuinely hard conversations, and they can rehearse those calls in a safe space before going live. Speed to competency was too slow, with new reps taking weeks; now they’re getting there in days. Onboarding was draining capacity I needed elsewhere, and standardized self-practice has given that time back. Review collected by and hosted on G2.com.

Maria B.

Market Director of Marketing

Hospital & Health Care

Enterprise (> 1000 emp.)

8/13/2026

"Ties every scenario back to approved messaging"

5/5

What do you like best about Second Nature AI?

Reporting rolls up across every region into a single view I can take to leadership. With central content management, no region can drift away from the approved pitch. Reps can rehearse tough negotiations in a safe environment before any live deal, and a single launch carries its coaching layer to every region at once. Per-line libraries also mean that a change to one product never disrupts another, so reps can start drilling new messaging the same week a product ships.

We’re able to segment by product line and still report against one consistent standard, which helped us standardize objection-handling coaching across the entire global team. The fact that our security team cleared it early also gave me confidence that the controls were real. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

We were looking for tighter, more native Salesforce hooks, and they’ve been arriving in stages. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Ramp never traveled well across regions; each team ended up rebuilding its own playbook. That changed once we moved to a single, governed content set that put everyone on the same page. We were hiring at scale faster than our trainer hours could keep up, and self-serve practice removed that ceiling.

Readiness used to be a judgment call in every region, but scoring now provides one consistent benchmark across all of them. We also couldn’t clearly show leadership why a rep was coached a certain way; the records now tie every coaching point back to approved messaging. Quality had varied by trainer and by office, and a governed scenario set has helped level that out.

Personalized coaching felt impossible across thousands of reps, but the analysis now pinpoints each person’s specific gaps. And where we previously had no defensible proof that our enablement spend was working, standardized scoring finally gives leadership a clear answer. Review collected by and hosted on G2.com.

Leona M.

IT Director

Computer Software

Mid-Market (51-1000 emp.)

8/13/2026

"Shows me who is ready to carry quota"

5/5

What do you like best about Second Nature AI?

It’s given me a consistent baseline for every new hire, no matter who’s doing the onboarding. My reps actually reach for it on their own, which I never saw with our old training. The 30+ language support also helps keep our regional reps aligned to one standard. As a result, manager prep time has dropped because the tool takes care of the repetitive coaching. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The avatar motion still looks a little stiff, though an upgrade is apparently close. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Our ramp numbers were guesswork, and I can show a clean before-and-after on time to productive now. Mock calls ate hours of manager time each week, and that time has come back now that reps practice on their own. Coaching used to be the same for everyone, while now I tailor it to the gaps the analysis flags per rep. A new product meant scrambling to retrain, and I can stand up a fresh scenario the same afternoon now. Review collected by and hosted on G2.com.

Karen P.

Senior Project Manager

Health, Wellness and Fitness

Enterprise (> 1000 emp.)

8/13/2026

"Rolls pitch updates to thousands without a manual push"

5/5

What do you like best about Second Nature AI?

I can see, by region and cohort, which teams are truly ready to sell the new line. Compliance feels straightforward because every scenario ties back to approved messaging. The substance-level analysis is exactly what a complex enterprise sale requires. Having standard scenarios across markets has also put an end to the regional variation we used to fight. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

I’ve noticed the speech recognition accuracy drops in noisier environments, which is a real issue on a busy floor where there’s a lot of background sound. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Readiness used to be a judgment call by region, but the scoring now gives us a single benchmark across all of them. Reps previously learned the pitch on live deals, and those misses cost us pipeline; now they can rehearse in a safe space first. Rolling out a launch to every market once took months of coordination, whereas the coaching layer now ships with the product to everyone at once. Role plays also varied from office to office and rarely matched real deals, but the central libraries now mirror the conversations reps actually run. Review collected by and hosted on G2.com.