SeamlessDesk Help Desk
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SeamlessDesk Help Desk
By SeamlessDesk
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3.7 out of 5 stars
See all 3 SeamlessDesk Help Desk reviews
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SeamlessDesk Help Desk Reviews & Product Details

Editadmin
Samuel G.
SG
Arquitecto de datos
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SeamlessDesk Help Desk?

SeamlessDesk is a platform to provide technical assistance quickly with the help of tickets. What I like most is its integration with TeamViewer to be able to provide desktop support to customers. It has a solution portal that includes all the agents and shows a graph of the tickets that have been resolved for days, to measure our productivity. Review collected by and hosted on G2.com.

What do you dislike about SeamlessDesk Help Desk?

Unfortunately the page has a bug to change the status of tickets, which has caused us inconveniences at times, since the board is not updated correctly and tickets that we thought we had already resolved are still open. Review collected by and hosted on G2.com.

Recommendations to others considering SeamlessDesk Help Desk:

This software offers excellent communication channels to complete an effective and timely problem resolution. The platform is easy to implement and use. Since using SeamlessDesk, our customers have thanked us how quickly we respond. Review collected by and hosted on G2.com.

What problems is SeamlessDesk Help Desk solving and how is that benefiting you?

SeamlessDesk allows us to respond to incidents in a timely manner, since previously the incidents were received by a general support service of the organization and from there were sent to the specific area, wasting time at which the ticket was received by the area in charge. Review collected by and hosted on G2.com.

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SeamlessDesk Help Desk Overview

Editedit
What is SeamlessDesk Help Desk?

SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need.

SeamlessDesk Help Desk Details
Discussions
SeamlessDesk Help Desk Community
Languages Supported
English, Spanish
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Product Description

SeamlessDesk is an affordable cloud based help desk software designed to allow users to reach their companies support goals with intuitive and rich-featured software.

Seller Details
Seller
SeamlessDesk
Year Founded
2016
HQ Location
Las Vegas, NV
Twitter
@seamlessdesk
4 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Seamless D.
SD
Overview Provided by:
Seamless Desk
Powerful help desk software focused on your customers needs

Recent SeamlessDesk Help Desk Reviews

Samuel G.
SG
Samuel G.Enterprise (> 1000 emp.)
4.0 out of 5
"Seamless Desk helps us respond in a timely and personalized manner"
SeamlessDesk is a platform to provide technical assistance quickly with the help of tickets. What I like most is its integration with TeamViewer to...
Read more
DH
Damian H.Mid-Market (51-1000 emp.)
4.0 out of 5
"SeamlessDesk is a support service to attend the tickets in a timely manner"
SeamlessDesk Help Desk has important features to offer technical assistance service. What I like most about this application is its simplicity to s...
Read more
Brian E.
BE
Brian E.Small-Business (50 or fewer emp.)
3.0 out of 5
"Good help desk solution with standard features"
It gives a good option for creating a help desk and managing your tickets easily.
Read more

SeamlessDesk Help Desk Pricing

Free
$0.00
1 Price Per Agent Per Month
Premium
$25.00
1 Pay Per Agent Per Year
Enterprise
Contact Us
1 Price Per Agent Per Month
See all 3 SeamlessDesk Help Desk pricing levels
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SeamlessDesk Help Desk Media

SeamlessDesk Help Desk Demo - Tickets View
View your tickets in one place
SeamlessDesk Help Desk Demo - Submit Ticket
Submit new tickets through SeamlessDesk and the Customer Portal. We also support email-based tickets.
SeamlessDesk Help Desk Demo - Settings Manager
Tons of settings to personalize your SeamlessDesk experience.
SeamlessDesk Help Desk Demo - Mobile View
Mobile App for both IOS and Android.
SeamlessDesk Help Desk Demo - Knowledge Base
Customize your Knowledge-Base to match the brand of your company.
Answer a few questions to help the SeamlessDesk Help Desk community
Have you used SeamlessDesk Help Desk before?
Yes

2 out of 3 Total Reviews for SeamlessDesk Help Desk

3.7 out of 5
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2 out of 3 Total Reviews for SeamlessDesk Help Desk
3.7 out of 5
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2 out of 3 Total Reviews for SeamlessDesk Help Desk
3.7 out of 5
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G2 reviews are authentic and verified.
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DH
Ingeniero de soporte
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SeamlessDesk Help Desk?

SeamlessDesk Help Desk has important features to offer technical assistance service. What I like most about this application is its simplicity to send and track tickets on its platform. It has a panel to send instant notifications when requesting a request. I also like their option to send automatic responses so that customers always feel that they are being provided with a guaranteed service. Review collected by and hosted on G2.com.

What do you dislike about SeamlessDesk Help Desk?

We have had inconveniences at times when there is a large flow of tickets in the system, because the platform slows down and we take longer to respond to requests. Review collected by and hosted on G2.com.

Recommendations to others considering SeamlessDesk Help Desk:

I recommend this software to manage the handling of support tickets sent by colleagues or customers. Its interface is easy and practical, so that the technicians of the different departments can adapt quickly. Review collected by and hosted on G2.com.

What problems is SeamlessDesk Help Desk solving and how is that benefiting you?

Before hiring this service, our customers packed our emails with messages. We could not organize the requests by group to guarantee the timely response to all in an average time. Now with SeamlessDesk, all requests are stored by category and at the same time the user to whom the ticket was assigned is notified, so that we can meet the requirements on time. Review collected by and hosted on G2.com.

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Brian E.
BE
Business Owner
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about SeamlessDesk Help Desk?

It gives a good option for creating a help desk and managing your tickets easily. Review collected by and hosted on G2.com.

What do you dislike about SeamlessDesk Help Desk?

I thought it was very similar to FreshDesk. I didn't get into a lot of detail with it since i was just evaluating different software. I didn't really find anything I didn't like about it. Review collected by and hosted on G2.com.

Recommendations to others considering SeamlessDesk Help Desk:

This is very similar to a lot of other options out there. Make sure to give it a shot and see what works for you. I think they're doing a good job and I would evaluate again in the future. Review collected by and hosted on G2.com.

What problems is SeamlessDesk Help Desk solving and how is that benefiting you?

I test this for a self-managed help desk solution for multiple clients. It worked well, I just didn't implement it as I had a lot of data inside of FreshDesk already. Review collected by and hosted on G2.com.

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