It’s incredibly user-friendly—anyone at my workplace can use it, even the most technically challenged. It also makes it easy to share guides across departments, which helps ensure we don’t lose any legacy processes. I especially like that it can flag when certain steps might be unnecessary, so we know what we can remove. Review collected by and hosted on G2.com.

I think there could be more editable features, such as adding text or arrows to your clips Review collected by and hosted on G2.com.

I like being able to quickly create professional documents and KB articles and share them with the entire organization in just a few minutes. Review collected by and hosted on G2.com.

The application window itself is a limitation: I can’t minimize it to the system tray, and I also can’t use Scribe as a browser add-on to capture information. Review collected by and hosted on G2.com.

Scribe has been incredibly helpful in creating my documentation. It’s much easier compared to the usual process of taking screenshots step by step and manually marking where to click. The desktop app is also very convenient, as it allows me to create Scribes outside of the browser. Additionally, their customer support is easy to reach and very responsive. Their quick and helpful replies make the overall experience of using Scribe even better. Review collected by and hosted on G2.com.

The only downside I’ve encountered with Scribe is the inability to set folder-level permissions within the organization. I’m currently using Scribe Pro, and I was hoping to separate access for our smaller teams. Unfortunately, this level of permission control isn’t supported in the current plan, which makes it a bit challenging to manage team-specific content. Review collected by and hosted on G2.com.

I really like how easy Scribe is to use and how it allows me to create step-by-step processes quickly. It's really great that even if the program isn't on the Internet or a Chrome tab, you can still capture steps and processes. I love the movie version of the outputs, which narrates by itself, making it not just a big long PDF or a scroll website. The feature where you can change the playback speed of the video is really cool, so I don't have to sit through a long video if I can absorb the material faster. I'm grateful for these features and find the software very intuitive, especially as someone who's more into spreadsheets than creating visual content. Review collected by and hosted on G2.com.

It's probably user error on my part, but I sometimes have trouble figuring out how do I just go ahead and download a Scribe for myself as opposed to doing it through the share functionality? Like, when I hit the share button when I'm done editing, it's easy to do it as a slideshow or a scroll or a movie. But for some reason, I found it a little bit tricky to find out how to do that just for myself. Review collected by and hosted on G2.com.

So easy to use, saves a lot of time when capturing how to guide's to explain how to use our product. Great for when we launch new features. Integrates well with Freshdesk and helps my team understand new changes. Review collected by and hosted on G2.com.

So far there's nothing to dislike. All works well and expected. Review collected by and hosted on G2.com.

I love Scribe for its friendly UI, easy login, and easy installation, which make using it a breeze. The process summary it creates right after capturing a process is fantastic, making it my favorite tool for end-to-end process documentation. I appreciate how it helps me save time by allowing me to capture operator clicks quickly without losing information. It's super easy to share Scribes, eliminating the worry of saving my work on every PC. Overall, it's a super good product that I absolutely love. Review collected by and hosted on G2.com.

I think making Scribes shareable (not making them private right when I generate them) would improve my experience as a user. Review collected by and hosted on G2.com.

I used Scribe to help with our communication plan and change management for our Workday rollout, and it continues to be useful as we launch new tools across the organization. Scribe really reduces manual work and lessens the load on administrators. I can build resources in less than 5 minutes for new questions that come up for employees. The UI is great, making the tool easy to navigate, and the deliverables exported look extremely professional. I love how easy it is to navigate, and I appreciate the flexibility in zooming in/out, changing colors, and capturing insights directly within the platform. I like the dashboard view to better gauge usage metrics. Initial setup was extremely easy; I haven't used such a simple tool before. Review collected by and hosted on G2.com.

I really love this product! Review collected by and hosted on G2.com.

How easy it is to teach a new employee a new task, especially ones that are repetitive and low risk Review collected by and hosted on G2.com.

You have to be on the Pro plan to create Scribes outside of the browser, which is frustrating because most of our work isn’t done in the browser. Review collected by and hosted on G2.com.

I find my experience with Scribe phenomenal because I can easily create how-to guides to help with network administration tasks, even when I'm not at work. What I like most is the Windows capture app, which allows me to capture the whole screen or specific apps, not just the browser screen. It helps me guide others by showing them visually how to do things or where to find documents, making training and onboarding much clearer. Additionally, the setup was really easy, which I appreciate. Review collected by and hosted on G2.com.

I wish there was a print button on the main page for sharing instead of having to share, then export, and then print a PDF, Word document, or Excel sheet. Review collected by and hosted on G2.com.

I like how Scribe makes it much easier to grab screenshots and record clicks, then go back and edit every step instead of having to build everything from scratch. I appreciate that it records every single step, so I don't miss anything. The initial setup was also very easy. Review collected by and hosted on G2.com.

What I love is also what can be frustrating - it sometimes records too many steps, so I have to delete them if they are irrelevant/unnecessary or merge them together. The merging process could be easier. Review collected by and hosted on G2.com.