ScreenSteps Pros and Cons

I love love love ScreenSteps! It's been a life-saver. We used to rely on various wikis and random one-off printed documents to get the information across to our trainees. This has made it 1000 times more wonderful. We keep adding articles and they have all been so easy to get set up and provide so much functionality. Review collected by and hosted on G2.com.

Absolutely nothing. I'm not technically paying the bill, so I can't complain about the pricing, but even that seems reasonable. Especially for what we get. Review collected by and hosted on G2.com.

From my experience being training on ScreenSteps, it has been a joy. It's very nice and easy to use and keeps different topics organized and easy to find. Definitely beats having a giant folder of papers you have to read through or seven different articles you have to peruse. It's all there at your fingertips with ScreenSteps. Review collected by and hosted on G2.com.

I've loved this product more than anything I've used at other jobs. I can't complain. Review collected by and hosted on G2.com.

I link the functionality of modifying and adding screenshots, re-ordering sections, the option to integrate with Salesforce Review collected by and hosted on G2.com.

It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating. Review collected by and hosted on G2.com.

ScreenSteps has been the perfect solution for our business. Being able to train our employees in such a way makes on boarding so much easier. We've had great feedback from our employees that have said they are impressed with our training modules. Review collected by and hosted on G2.com.

Nothing. The price is right, the product is perfect. Review collected by and hosted on G2.com.

This was my go-to for training or to refresh my memory on our different training modules when I worked in Customer Support. I've since moved on and no longer use ScreenSteps, but when I did use it I enjoyed it and everyone in my department seemed to feel the same way. Review collected by and hosted on G2.com.

I don't have any complaints about this software at this time. Review collected by and hosted on G2.com.

I just started using ScreenSteps when I got hired a few weeks ago. By following the different training modules I've been able to (at least I feel) learn much quicker!! So far it's been great using this platform in my onboarding experience. Review collected by and hosted on G2.com.

I don't have any real complains. Sometimes things load slow, but that may just be my internet. Review collected by and hosted on G2.com.

First it opened my eyes to the power of documentation could have on my business. When it comes to delegating tasks to others you need to be able to have training in place to be able to educate them on how to do the tasks. I like how fast you can create documentation with images and less text. The best part is when technology changes you can edit jut the section that need to be changed, you don't have to create a whole new document, like you would have to if it were video. This is a great tool to go along with your video training. Review collected by and hosted on G2.com.

Well I dislike the monthly plan, but you get what you pay for. Review collected by and hosted on G2.com.

Neat features, easy screenshops, fantastic markup for photos including blur, annotate, numbering, highlighting and more. Text allows for easy formatting/headers/expandable text blogs, all with a few clicks. It lets me write awesome documentation. Review collected by and hosted on G2.com.

Nothing, I love this product. It has been continually improving since I first started using it. The admin page is a little wonky and hard to find, but other than I love it. Review collected by and hosted on G2.com.

Keeping user-facing documentation up-to-date is a big task, especially in an environment where new features are release biweekly. We experimented with videos and screencasts, but found that they require a huge amount of time to create and few users actually watch them. Annotated screenshots are much quicker to create; Screensteps makes updating them to reflect new UI SUPER easy. Collaborative features (assigning ownership to articles, flagging articles that need updated content or need review before publishing) make working with a team efficient and organized. Review collected by and hosted on G2.com.

It took a bit to find a good way to incorporate animated gifs into articles (sometimes necessary!). We've resolved the problem by using a tool called recordit.co. Some other gifs weren't compatible with screensteps, but I submitted a support ticket and the bug may well be resolved by now. Review collected by and hosted on G2.com.

Really easy to use interface for screen grabbing and adding notation on the image and relating to the image.

Multiple ways to edit (desktop client, online system, quick edit buttons).

Easy management of documents - you can move them between different spaces, easily change who can see what and which versions.

Great approval process built in. Review collected by and hosted on G2.com.

While being able to edit the content via three different interfaces is nice because it gives you the full range of functionality, but also the ability to make quick edits as you find them, sometimes it's hard to figure out what functionality is possible, as it's only available in one or the other interfaces. Review collected by and hosted on G2.com.