Scorebuddy Pros and Cons

What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity. And What I like best about Scorebuddy as well is its simplicity and ease of use. It makes tracking and managing tasks much more efficient, and the interface is intuitive. It’s a great tool that helps me stay organized and on top of my work. Review collected by and hosted on G2.com.

One thing I would improve about Scorebuddy is the speed at which some features load. It can sometimes be a little slow, especially when handling larger volumes of data. Other than that, it’s a great tool! Review collected by and hosted on G2.com.

An app that is so user-friendly I didn't have a hard time navigating it on my first try and been using it for all of my audits. It helps me finish my audits faster because it's so easy to use. There's the draft feature where I can always continue where I left off, generating reports would only take a couple of seconds, and the data that it can store. You can even see last year's audit. Review collected by and hosted on G2.com.

I don't have any dislike with the current version. Review collected by and hosted on G2.com.

I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identy gaps in knowlege to inform additional training sessions. Review collected by and hosted on G2.com.

The functionality can be glitchy, I often have issues logging in or my scores not saving / being logged out whilst working. Review collected by and hosted on G2.com.

Using Scorebuddy has really helped to take our internal quality reviews to the next level. Instead of having to rely on separate lists and Excel files to keep track of scores, we can easily use Scorebuddy to create scorecards, review our agents and share and discuss the results in a very nice way.

Next to that, the team at Scorebuddy has been really helpful in listening to our requests for improvement and making these a reality. Superb support!

Lately, we've also found more and more uses for Scorebuddy within the organisation. What started as a Service Desk QA tool, is now developing into a standard tool for measuring quality across multiple teams with different goals. Made possible by the flexibility that Scorebuddy offers in setting up the scorecards. Review collected by and hosted on G2.com.

Having the different type of users and roles can be useful, but also leads to some complexity when moving things around. Nothing that needs to be changed, just something you have to get used to and consider. Review collected by and hosted on G2.com.

I love that I'm able to see trends and individual agents' data. It's also made it very easy for individuals to identify their performance. It's gotten easier to use over time. Getting going on this is quite easy and once you get the hand Review collected by and hosted on G2.com.

The dashboard could be improved. I would love to be able to pick out trends of individual opportunities and strengths across a timeframe, agent or group of agents. It's challenging identifying patterns at a granular level beyond the overall score. I'd love shortcuts and favourites since I've had to bookmark things on my browser. Review collected by and hosted on G2.com.

It is easy to use and very user-friendly. I have used it for a year now and did not have a hard time using it. It is also easy for the agents to understand their scores and quality checks. I never had to reach out to someone as I never experienced any issues using it. Review collected by and hosted on G2.com.

I cannot think of issues that I've experienced with it. Review collected by and hosted on G2.com.

We can see our score hear in every call that they are listening to,and we can see here that things that we need work on to . Review collected by and hosted on G2.com.

At first I have trouble navigating it but as you check on it , it is friendly user . there are alot of tabs but you can used to it Review collected by and hosted on G2.com.

The new version of Score Buddy includes a feature that I like: it makes it easy to find a certain scorecard without having to scroll the entire page. Review collected by and hosted on G2.com.

I couldn't think anything that's not helpful in Scorebuddy. Review collected by and hosted on G2.com.

The Supervisor Dashboard is my most liked feature as I use it every week to understand where my team stands and the ease of using it. It helps me to easily implement strategies to devise new ways to provide customer support. The integration of Scorebuddy with our internal CRM has helped to save time without the need to switch tabs. Review collected by and hosted on G2.com.

I feel it would be great if new options such as online resources to improve the communication or possibility any learning courses to be added in the coaching tab for further enhancement. Review collected by and hosted on G2.com.

Scorebuddy is incredibly user-friendly. The setup was quick, and the platform is easy to navigate. Configuring scorecards and evaluation metrics to suit our needs was simple, and the dashboard provides a clear, real-time overview of key performance indicators, making it easy to monitor agent performance. Review collected by and hosted on G2.com.

I sometimes find that the reports don't offer as much customization as I’d like. Particularly when I’m trying to track long-term trends or analyze data across different teams or departments.

when I am trying to set up a more complex scorecard or evaluation metric, having some extra support would be helpful. like some video tutorial. Review collected by and hosted on G2.com.