Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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I like how easy it is to create my own scorecards and weight to best portray the importance of each criterion in relation to the job being trained. I find it extremely easy to adjust, easy to understand, and easy to coach with. Review collected by and hosted on G2.com.
The least helpful for us is the compliance portion of the scorecards. I'm not sure if it's because of our industry, but I'm not entirely sure how to use this portion/option of the scoring. Review collected by and hosted on G2.com.
Easy to use, has all the necessary features, account and support teams are great! Review collected by and hosted on G2.com.
Its hard to tell, maybe more user-friendly reports creation flow Review collected by and hosted on G2.com.
All the details shown in Score are accurate,detailed and easy to understood.It's really a user friendly tool Review collected by and hosted on G2.com.
None because all the details and options in Scorebuddy are very helpful. Review collected by and hosted on G2.com.
The integration directly with our Live Chat tool is amazing. Having Scorebuddy complete all the necessary steps automatically saves a ton of time and really lets us focus more on the actually quality review. The reporting feature is also the best we have used in my 5 years doing QA with Flutter. It makes it extremely easy to see reviews and breakdown where the score is coming from. Review collected by and hosted on G2.com.
Scorebuddy doesn't have much I do not like. The site does time out and make you re-login which can be frustrating if another, more urgent task needs to be done before continuing the QA reviews. Review collected by and hosted on G2.com.
Thanks to Scorebuddy, I have been able to visualize every aspect that I can improve in my job performance, it has also been extremely helpful thanks to the feedback I have received and being able to visualize my rating and my numbers is great.
That all the information is excellently laid out, and that you can access the history of each evaluation and see your improvement with each process. Review collected by and hosted on G2.com.
It would be very cool if we could visualise the graphics in a more interactive way. Review collected by and hosted on G2.com.
Easy to use evaluation and monitoring solution that gives you invaluable oversight all in one place and a super friendly team of support if needed. It's a great tool for frontline, leaders and managers as it shows results and performances visually via dashboards for advisors, and reports that can be analysed in various ways for MI. The data from here provides invaluable coaching and support material. Review collected by and hosted on G2.com.
Billing can be hard to forecast as per user. Review collected by and hosted on G2.com.
The abilty to adjust to the flow ofo ur business quickly. Our business changes every day and Scorebuddy has allowed us to manage through those changes. Whether we have regulatory changes pushed to us or just process changes. We can quickly adjust the flow and make sure our staff are following process.
PS - Adam Gibson is phenominal! Review collected by and hosted on G2.com.
Nothing of note to dislike.Scorebuddy has built a fantastic platform. There have been issues that have been brought up previously but those have all been remidied or are in future enhancements. Review collected by and hosted on G2.com.
the clarity and the accuracy eg if I missed to tick one of the attributes, it wont let me submitting the scores. Review collected by and hosted on G2.com.
The time duration on how long we open scorebuddy. It will automatically log out if we did not attend to it for some time. Review collected by and hosted on G2.com.
Scorebuddy is very much user-friendly. It helps to go in-depth and look into it. Review collected by and hosted on G2.com.
Nothing specific. It is good. At times the site gets stuck but apart from that it works. Review collected by and hosted on G2.com.
I admire that this single system allows us to do routine audits, calibrations, and auditor audits. Review collected by and hosted on G2.com.
I find it bothersome that the dashboard doesn't have a weekly analytics box that displays the previous week's statistics for a particular program. Review collected by and hosted on G2.com.
