Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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It's so easy & friendly to use. It has a lot of functions that we needed for QA evaluations. We use this in our company & it helps a lot in gauging the performance of our agents! Review collected by and hosted on G2.com.
None, I do not have problems with it. I am happy with Scorebuddy's performance. We cannot find other software that beats Scorebuddy. This software has always been innovative! Review collected by and hosted on G2.com.
We agents are more aware of the areas that we need to work on. It also aids us to know how knowledgeable we are on the campaign that we handle. I love how Scorebody makes a difference on our workplace. Review collected by and hosted on G2.com.
Based on my experience and observation of how Scorebuddy makes a difference in our workplace and campaign. I cannot think of the reasons and grounds to hate and dislike it. So far it has been helpful and handy to us. Review collected by and hosted on G2.com.
Good site to get the score and get all the details. It gives us an overall idea of our progress so that we can track it.
As an Evaluator, we get the option to share feedback with the agent. Review collected by and hosted on G2.com.
The score is not numbered. There's no way to identify the score without actually clicking on the link.
It would be good if we could filter the score with some more paramaters Review collected by and hosted on G2.com.
We are using Scorebuddy for a year, to review Intercom and Freshdesk tickets/conversations. The UI is decent, reporting is good, can be better, they also offer options to upload custom tickets via CSV.
Their Support team is also good, we are even planning to try out their LMS tool. Review collected by and hosted on G2.com.
Reporting can be better, it takes some time to download the report in CSV and create charts/reports. If the same can be added to the UI, that'd be great. Review collected by and hosted on G2.com.
The automation regarding auditing an agent and how easy and accesible is to share the score with them. Review collected by and hosted on G2.com.
I would like it to be a bit more flexible in some areas. Review collected by and hosted on G2.com.
It makes the work more easier to understand. It helps you to provide exact data needed for You to report or provide. This also makes you aware what needs to be addressed. Also it saves time and effort Review collected by and hosted on G2.com.
Nothing. I strongly believe that Scorebuddy already providing the basic needs or the task needed to be done. It makes the task more easier as well and less hassle. Also the feauture it offers and eveything about score buddy. Review collected by and hosted on G2.com.
It allows me to score the interactions that my customer service representatives are having with our customers. We are able to identify knowledge gaps more effectively by reviewing the various tickets. Review collected by and hosted on G2.com.
There is no way to remove tickets from a scoring list if it is determined that you do not want to score a ticket for some reason. We've found a work around of making draft reviews and just ignoring the reviews that are in "draft" status as a way of being able to continue working the list and skip over the ungradable tickets. Review collected by and hosted on G2.com.
Best stoll for our evluations and also helps to evaluate agents during OJT phase and 0-30 days phase after triaining. It has got good features. Review collected by and hosted on G2.com.
It gets logged out automatically nd the duration is less. Review collected by and hosted on G2.com.
The visuals and reports are great, scorecards are easy to set up. Review collected by and hosted on G2.com.
Some features would be good to amend such changing someone's supervisor and then the new supervisor being able to see historical data. Review collected by and hosted on G2.com.
