Scorebuddy
Editedit
Play Video
Scorebuddy
By Scorebuddy
Show rating breakdown
4.5 out of 5 stars
See all 687 Scorebuddy reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Scorebuddy.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Scorebuddy
Optimized for quick response

Scorebuddy Reviews & Product Details - Page 23

Editadmin

Scorebuddy Overview

Editedit
What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
Show LessShow More
Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
Editedit

Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
Editedit

Official Downloads

Answer a few questions to help the Scorebuddy community
Have you used Scorebuddy before?
Yes

Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
See all video reviews

687 Scorebuddy Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
687 Scorebuddy Reviews
4.5 out of 5
  • Sort By:
    G2 Sort
687 Scorebuddy Reviews
4.5 out of 5
  • Sort By:
    G2 Sort

Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Gambling & Casinos
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Very easy to navigate.

You have all the needed information at a glance. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I would like to have the "Year to date" average score of my team in the Supervisor dashboard.

Lack of options to edit text while writing a review (bold, links, et cetera) unless you write in the feedback section. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Keeping data, good structure, and improvement opportunity display. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Rose Anne (AnneO) O.
RO
Executive Services Officer II
Executive Office
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The Interface is great. The options are easy to look for. It has a responsive filter that you can use for you to quickly find your previous score. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Sometimes it is hard to navigate and you may get lost when checking your scores. And also if only the most important part are placed on the top of the screen rather than at the bottom such as the break down of the scores and the comments, then forme it will be a lot better. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is the quality of the service which we can monitor and how effective the service is for every client. I can also easily monitor my numbers as it easily accessible and ready everytime we login. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
JD
Team manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Helpful on both team manager and agents. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None. Score buddy helps a lot in scoring to our agents. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

None. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
JB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

It's User-Friendly, with little to no bugs or errors encountered, and easy visibility access to important audits. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Difficult to extract multiple large audit data to transfer as raw data for excel/sheets. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Just auditing the quality of contact center calls. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

An easy to use platform with many tools to help quality assess employees Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Some limitations in the creation of scorecards Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps to have a platform where both reps that are being assessed and the ones who do the quality assessing can communicate and publish and view scores Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Ease of Use -

app has streamlined this process and provided me with comprehensive insights that have significantly enhanced my efficiency and effectiveness in fulfilling my responsibilities. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Number of Features

My options are limited especially in remove names not on my distro anymore. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

identify areas for improvement and implement targeted strategies for enhancing our team's performance Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Daryl T.
DT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Accuracy , summary of the reports and how friendly user it is. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I cant think of any but maybe more on getting complicated reports like daily markdowns and how to understand it effectively. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

it helps the agent imrpove their skills on how to handle different types of customer and hightened the versatility of each agents by seeing thier improvements and lapses that they needed to rectify. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Transportation/Trucking/Railroad
ET
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

As I am only part of the commercial discussion for Scorebuddy, but from what I have heard from the rest of them we are happy with the feature, and we get the support that we need. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Scorebuddy tried to increase our annual cost with approximatelly 40% when renewing, which in our opinion is francly not acceptable in any way. After some discussions, they agreed to keep the pricing where it is. However, it really does not send a good signal to the client... Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

the QA for customer support Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
MK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

It's reliable, flexible and intuitive to use. Support and account management has always been great Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None really - it is very competitive from a price perspective and serves it's purpose really well Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We work in a highly compliance driven sector where our quality and compliance scores are key deliverables. SB helps us achieve those. And provides a really useful set of reports to help us compile compliance reporting. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Robyn McGinn of Scorebuddy
Editedit

Hi Matt, thank you for taking the time to give us your feedback, it means a lot to us.

At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Helpful?
Share
Admin Approval Link
LT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

How simple and easy it is to use. Also how supportive the scorebuddy cutomer support team are! Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It is very much in its infancy of automation - very much in discovery phase compared to some of the bigger quallity assurance companies - great that they are starting the conversations though Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Supporting within alignment across our operational teams and to protect both the business and the customer. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Scorebuddy Comparisons

Compare Playvox Quality Management vs. Scorebuddy
Compare Playvox Quality Management vs. Scorebuddy
ScorebuddyVSPlayvox Quality Management
Compare Scorebuddy vs. Zendesk QA
Compare Scorebuddy vs. Zendesk QA
ScorebuddyVSZendesk QA
Compare Scorebuddy vs. MaestroQA
Compare Scorebuddy vs. MaestroQA
ScorebuddyVSMaestroQA
Compare Scorebuddy ratings to similar products

Top Rated Scorebuddy Alternatives

Playvox Quality Management
(1,156)
4.8 out of 5
MaestroQA
(319)
4.8 out of 5
Zendesk QA
(201)
4.7 out of 5
See all Scorebuddy Alternatives

Explore More

Google Cloud Translation API reviews
Trading Platforms
Vaccine Tracking
Best CRM Software I Found After Testing 30+ CRMs
Data Center Infrastructure Management (DCIM)
Code Climate Velocity
Best Graphic Design Software
ZoomInfo Competitors
Pros and Cons Details
Scorebuddy
Contact Scorebuddy