Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 22

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
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Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Cantsky D.
CD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It is very easy to navigate and get end to end results. There is no complication in findind the desired results. very useful tool Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I haven't encountered any issues as such. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is easy and user friendly when it comes to tracking the quality scores for my team. It helps me to maintain the records of quality scores of my agents in a timely manner. Review collected by and hosted on G2.com.

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Raul I.
RI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

Detailed view and ability to see scores on your performance Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Not very user friendly, sometimes it's hard to find a way to your score Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Increasing the customer service Review collected by and hosted on G2.com.

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Harman P.
HP
Manager, Support
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

The interface is good. Looks familiar and easy to use Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Scoring system could be more better. Otherwise good Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is helping in maintaining KPIs at one place Review collected by and hosted on G2.com.

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MR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

I love that it is customizable and easy to navigate. It has really helped me zone in on things to help my training group be successful. I love the process and the breakdown. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The only thing I would say about the scoring process is it being diffcult that people can not go back and edit their comments. With this being a program many new hires use it is easy for them to skip the comment section and need to go back and add their thoughts. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps us zone in on calls that our new hires take so it can better assist us on growing them to be successful here as well as making sure we are offering the quality that we promise our own clients. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Meghan, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Regarding your feedback about being able to edit comments, we will pass this on to our product team so they can take it into consideration for future enhancements.

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Prasanna N.
PN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

As mentioned in title scorebuddy is very easy to access and understands. Much better to realise the things. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Sometimes need to click twice on dshboard tab to reach out the same. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Whatever transactions I'm processing on my system, I'm getting quality feedback on scorebuddy through which I got to know my work quality, and according to that able to impliment it. Review collected by and hosted on G2.com.

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MC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy is easy to access when scoring team managers and agents. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None. Great job scorebudyy for creating an application like this. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

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Carolyne V.
CV
Inbound Sales Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Simplistic use. From day one, the team was very helpful. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Direct connection to our software would be helpful. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

NA Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It's very flexible and adaptable. I can create scorecards easily, manage roles and permissions, make changes when required and share the results with others. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The UX at first was a bit long to fully master. The concepts of teams, departments, permissions didn't make it as straightforward as it should have been. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Quantifying my team's work and I'm now able to review them correctly Review collected by and hosted on G2.com.

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FS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Scorebuddy?

The score breakup part is the best system Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

nothing is there to dislike the scorebuddy Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

the problem of clarification Review collected by and hosted on G2.com.

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Muhammad Syahreza S.
MS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

- Interface is easy to understand

- Easy to operate Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

- Sometimes The data is not updated (especially on Monday) so we need to do the scoring manually

- I need to open 2 apps (Scorebuddy and Zendesk) to do the scoring. It's better if I can do the scoring directly from Zendesk using some kind of Scorebuddy Extension, so everytime someone open up the case then we can see the score in the case history. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps us to do the scoring more easier than doing it manually. Also there is a report that we can download to collect the data from our assesment. Review collected by and hosted on G2.com.

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