Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 21

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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BM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

User friendliness and the insights it provides. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Not having the ability to save comments used on scorecards for repeated use. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Ability to see where my team's QA score is at any given moment. Review collected by and hosted on G2.com.

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TT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy has been a very helpful tool in helping us manage the overall quality of our team's calls while ensuring they are hitting all the key points. I like that am able to receive alerts via email when an agent does not pass their QA. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Scorebuddy can sometimes be hard to navigate when I am looking for historical data for one specific agent for a specified period of time. I also feel like certain functions should be available to other people outside of admins to make changes since the only ones who have access to the system to review are supervisors and managers. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We update the Keypoints in Score Buddy based on the behaviors we are trying to drive within the call center. This has been very helpful in allowing us to guage training opportunities. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

You have all the tools to use to help my agents improve their call quality and score Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There are times when i submit the score it's not going through I have to re login multiple times to save it. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps me identify the markdown of the agent's call by allowing us to choose from dropdown menu. It also helps us pinpoint the markdowns from all agents month-to-date. Review collected by and hosted on G2.com.

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Mona E.
ME
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Extracting date in excel file

And the advanced option for getting date is amazing Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The teams and group assigned manually not automatic Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

All issues realted to quality Review collected by and hosted on G2.com.

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RA
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Scorebuddy?

friendly interface, easy access and can easily navigate Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

everything is fantastic and fabulous. all goods Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

easy to provide feedback and identify the opportunity Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Richard, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic.

Helpful?
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Reynaldo Jr (DavidC) C.
RC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

It Helps Improve our Call Handling and Quality Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Not that hard to follow all the check list Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Call Handling and Quality of calls and service Provided Review collected by and hosted on G2.com.

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SJ
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Coaching, user friendly. Scorebuddy is very easy to navigate and pull reporting Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Integration feature has not worked for our company. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Using scorebuddy is solving our gaps in agent coaching and scoring. Review collected by and hosted on G2.com.

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JG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

I can see the score clearly and consized. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None so far, everythiung is all good, keep it up. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

The issue on how to solve every future problem Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
AB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

How easy the format is to read and apply information Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing at this time. Scorebuddy is pretty much great. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

none at this time Review collected by and hosted on G2.com.

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Verified User in Real Estate
IR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It's very easy to use & score call & other activities for our companies reps. Easy to follow along, pulling up numbers & reports very quick & you can always go back & update/edit any score that was done. Adding & deleting reps is also quick. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I have no dislikes regarding using scorebuddy. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Being easy to score saves time when scoring the reps in our call center. Review collected by and hosted on G2.com.

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