SatisMeter Pros and Cons

The interface is rather easy to use without extensive training Review collected by and hosted on G2.com.

lack of options when it comes to building different types of surveys and feedback channels.

The pop-up modal is too big and very intrusive.

Extracting data is painful because each survey must be exported into a CVS file separately

Customer support was not great. It was very hard getting in touch with support when questions rose. Review collected by and hosted on G2.com.

Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of user-centric development. Was easy to set-up and integrate with our data platforms. We use it daily to gather feedback and help steer the organisation in the right direction.

Any issues I've had have gotten a quick response. Review collected by and hosted on G2.com.

We also use Productboard, but on the lower plans that doesn't support a direct integration, so we've had to use workarounds for that unfortunately. Review collected by and hosted on G2.com.

What I like most is that it is a very intuitive tool to use and allows me to have excellent tracking of the NPS obtained. It doesn't require a major integration and can be synchronized with other software. Review collected by and hosted on G2.com.

There is nothing I don't like about this platform. The interface is very simple and provides me with all the information I need in just a few clicks. If I had to add something, it would be that the platform could provide more data, but with what is available, it is more than enough to measure the NPS obtained. Review collected by and hosted on G2.com.

The weekly email highlighting the review received the previous week allows us to share the info with the most appropriate people internally in a few clicks. Review collected by and hosted on G2.com.

I am missing the language filter to help me with different European regions. Review collected by and hosted on G2.com.

This is the first company that actually implemented a feature that I requested, instead of the standard answer that they would put my request on the product roadmap. Review collected by and hosted on G2.com.

Export to Google sheets works a bit strange, where it you need to make an adjustment to Zapier per survey, to get the rating exported. Review collected by and hosted on G2.com.

Satismeter is intuitive and has a pleasant UX that makes it easy to create surveys. Additionally, it has features and settings that facilitate customer segmentation. It is constantly updated and has support that responds very quickly (a shoutout to Alexia).

Suggestion for a new feature: I usually contact detractors and classify the problems, and I miss being able to add tags to an NPS response and then have a report of the most frequent problems. Review collected by and hosted on G2.com.

I put my suggestion for improvement in the previous step. Review collected by and hosted on G2.com.

The features I like include the ability to send email surveys! I also like the template concept. I'm looking forward to trying these out some day on real customer groups! Review collected by and hosted on G2.com.

I think the tool could offer more in the way of integrations. It would also be nice to see other survey options available. Finally, I'd probably use it more often or implement faster if the third-party integrations were easier. SatisMeter is also hard to pronounce XD Review collected by and hosted on G2.com.

* It's very simple software, I can add new users without needing to onboard them.

* Support is excellent

* Out-of-the-box reporting is good Review collected by and hosted on G2.com.

The use case is narrow. Satismeter is great for getting nps/csat type feedback but not the right tool for more detailed multi-question surveys. Review collected by and hosted on G2.com.

Satismeter is truly fit-for-purpose. We use it to collect and analyse Net Promoter System responses across our public website and web applications. Its simple end-user interface ensures high response rates, and the dashboard allows us to slice and dice the data however we need to. Review collected by and hosted on G2.com.

Nothing! If I had to change something / request a feature, it would be better and more comprehensive scrubbing of really old data - or a way to sync our deleted users and get them de-identified in Satismeter. Review collected by and hosted on G2.com.

Satismeter platform has helped us to gather our NPS survey's answers in a very organized way. Its system of filters is very useful, in addition it was extremely easy to integrate satismeter with our platform. We use the most the NPS survey, however, whenever I want to collect CSAT answers, I also use Satismeter and send the survey through email for my clients. Very easy and practical and no need of IT team to help me out. Another point that is worthy to mention is the customer success and support services, they are amazing, always available to help and listen to feedback! Review collected by and hosted on G2.com.

For now, Satismeter attends all my necessities! Review collected by and hosted on G2.com.