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SatisMeter Reviews & Product Details - Page 4

SatisMeter Overview

What is SatisMeter?

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

SatisMeter Details
Languages Supported
Czech, Danish, German, English, Persian, French, Croatian, Indonesian, Icelandic, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)
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Product Description

SatisMeter helps you measure customer satisfaction and gather feedback directly inside mobile apps, web apps and via email through NPS surveys.


Seller Details
Year Founded
2014
HQ Location
Prague, Czech Republic
Twitter
@satismeter
647 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®

Jan K.
JK
Overview Provided by:
Head of Growth at SatisMeter

Recent SatisMeter Reviews

Zina A.
ZA
Zina A.Mid-Market (51-1000 emp.)
2.0 out of 5
"Minimal value"
The interface is rather easy to use without extensive training
Mariska P.
MP
Mariska P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent NPS survey tool"
Satismeter keeps things simple. On login, it shows me exactly what I want to see and the filters work well & fast.
Hein G.
HG
Hein G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Agent for change"
Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of user-centric development. Was easy to set-up a...
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SatisMeter Media

SatisMeter Demo - Review
Check reports in the dashboard, or send data to your tools. You can also CSV export if that’s your style.
SatisMeter Demo - Templates
Use our customizable templates to quickly build all the surveys you need in a pinch.
SatisMeter Demo - Design
Use a range of question types, custom colors, conditional logic, and multilingual support.
SatisMeter Demo - Channel
Choose your preferred way of delivering the survey. All options support pre-identification.
SatisMeter Demo - Target
Target the audience by user attribute conditions and trigger surveys by events. Schedule recurring surveys.
SatisMeter Demo - Control
To prevent over-surveying, utilize features such as survey throttling and sampling.
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39 SatisMeter Reviews

4.7 out of 5
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39 SatisMeter Reviews
4.7 out of 5
39 SatisMeter Reviews
4.7 out of 5

SatisMeter Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SatisMeterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Václav P.
VP
Chief Marketing Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

The tool is very easy to implement, it has integration with Slack and the support is very responsive. I like that. At the end we see honest and open feedback which we wouldn't get directly. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

That is hard to say. The tool does what we need, the price is ok and I even like the UX. So it is hard to complain. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Mostly it is warning us. To take down the churn rate is critical to us. So any signal is appreciated by our CS team who can work with that afterwards. Review collected by and hosted on G2.com.

George M.
GM
Lead Customer Success Manager
E-Learning
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SatisMeter?

It is a simple tool that does its job.

Low pricing.

For the past months it has added several useful integrations with other platforms and is constantly (if slowly) evolving. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

We would have liked to see a few more customizations available in terms of the look of the NPS message as well as its means of delivery, i.e., also add an email delivery option.

In general, the platform offers very few settings .

I would like to see other survey types available, such as CSAT ones. The ability for additional questions with different types, as getfeedback does, would add significant value and flexibility to the product. Review collected by and hosted on G2.com.

Recommendations to others considering SatisMeter:

Other platforms, such as Getfeedback or Wootric, also offer additional features such as comprehensive CSAT questionnaires, or segmentations of the responses based on features like the customer's pricing plan. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Satismeter is used in order to measure the NPS satisfaction for the SAAS company's platform. It has helped us reach out to detractors in order to benefit from their opinion and remedy any bad relationship with them.

However, we are forced to seek other solutions in order to measure other, more sophisticates, satisfaction metrics in terms of our customers. Review collected by and hosted on G2.com.

Tereza M.
TM
Happiness Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SatisMeter?

I appreciate especially the user-friendly interface and clear information.

The integration with Slack is also great - I can respond our clients quickly. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Probably nothing from us :)

But I got feedback from some of our clients that Satismeter requires their feedback to our services very often. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

We receive the feedback from customers and tips how to improve our services. We also track our NPS with Satismeter. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

It is clear and get all the information we need to better satisfy our client Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

There is Nothing I dislike for now i would need to use it for a bit longueur Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Better satisfy opur clients and have quick feedbacks from our clients Review collected by and hosted on G2.com.

LH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SatisMeter?

Simplicity. Easy to implement and use. Userfriendly environment. Potential for extension. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Sometimes troubles with login. Reactivity of the support. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Measuring customer satisfaction with our WEB pages and Internet banking. Supports with managing digital customer experience. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SatisMeter?

Great tool for managing NPS across your customers lifecycle. Powerful, yet simple to use. Multi-channel, great in-app engagement. Awesome two-ways Segment integration. Great Support team. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Almost nothing? Wish perhaps emails were a bit more customizable, but that is a minor thing for us (most of our replies come from in-app). Review collected by and hosted on G2.com.

Recommendations to others considering SatisMeter:

The best NPS tool on the market, specially if you are using Segment already as your data hub Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

We track NPS across multiple stages in our customer lifecycle, to understand how product changes and/or marketing/product initiatives impact customer satisfaction. Satismeter has been an integral part of our feedback cycle, allowing us to increase time to market for new features and make our customers happier along the way! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

Intercom integration, very easy to setup Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Could offer more flexiblity in terms of targeting users Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Receiving Systematic, actionable Customer feedback Review collected by and hosted on G2.com.

Bernadette F.
BF
Customer Success Evangelist
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SatisMeter?

SatisMeter allows us to distribute an NPS to users while they are logged into our application. The set up was easy enough and the dashboard is clearly displayed with the results of the survey. Ondrej and Jakub at SatisMeter are very responsive to questions and great to work with! Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

It would be nice to have the ability to tag responses or respond to the users within the application so as to keep everything in one place. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

The SatisMeter NPS has given us some great insight into how our users are finding value with our product and what improvements they would like to see being made. By following up with our "promoters" we have been able to generate customer success stories and testimonials. Review collected by and hosted on G2.com.

James K.
JK
Partner
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

The integrations with other tools such as intercom make this a great tool to use. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

If I had to pick something, I'd say the colours are a bit weird. I think I can customize how they appear in our app though. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

We get to measure our customers happiness with our service. Review collected by and hosted on G2.com.

Response from Ondrej Sedlacek of SatisMeter

Hi James,

Thank you for the nice review.

Yes, you can easily customize the colors of SatisMeter survey to comply with your own design.