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SatisMeter Reviews & Product Details - Page 3

SatisMeter Overview

What is SatisMeter?

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

SatisMeter Details
Languages Supported
Czech, Danish, German, English, Persian, French, Croatian, Indonesian, Icelandic, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)
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Product Description

SatisMeter helps you measure customer satisfaction and gather feedback directly inside mobile apps, web apps and via email through NPS surveys.


Seller Details
Year Founded
2014
HQ Location
Prague, Czech Republic
Twitter
@satismeter
647 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®

Jan K.
JK
Overview Provided by:
Head of Growth at SatisMeter

Recent SatisMeter Reviews

Zina A.
ZA
Zina A.Mid-Market (51-1000 emp.)
2.0 out of 5
"Minimal value"
The interface is rather easy to use without extensive training
Mariska P.
MP
Mariska P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent NPS survey tool"
Satismeter keeps things simple. On login, it shows me exactly what I want to see and the filters work well & fast.
Hein G.
HG
Hein G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Agent for change"
Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of user-centric development. Was easy to set-up a...
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SatisMeter Media

SatisMeter Demo - Review
Check reports in the dashboard, or send data to your tools. You can also CSV export if that’s your style.
SatisMeter Demo - Templates
Use our customizable templates to quickly build all the surveys you need in a pinch.
SatisMeter Demo - Design
Use a range of question types, custom colors, conditional logic, and multilingual support.
SatisMeter Demo - Channel
Choose your preferred way of delivering the survey. All options support pre-identification.
SatisMeter Demo - Target
Target the audience by user attribute conditions and trigger surveys by events. Schedule recurring surveys.
SatisMeter Demo - Control
To prevent over-surveying, utilize features such as survey throttling and sampling.
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39 SatisMeter Reviews

4.7 out of 5
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39 SatisMeter Reviews
4.7 out of 5
39 SatisMeter Reviews
4.7 out of 5

SatisMeter Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SatisMeterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Valentin  L.
VL
Head of Customer Success
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

The simplicity of the implementation and the possibility to use severals channels in all the subscription plans. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Currently, only NPS. It miss CSAT & CES. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

To better understand what our customer think about our product and team. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SatisMeter?

Simple to put in app and set up. Easy to get scores and review historic NPS information. Easy dashboard to navigate. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

There is nothing I do not like with SatisMeter Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

We have been able to have an ongoing NPS for our customers, before we would send it out manually every 6 months.

This way we have a much better understanding of our customers overall satisfaction as well as when we launch new products etc., Review collected by and hosted on G2.com.

Verified User in Human Resources
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SatisMeter?

Satismeter is an elegant solution to customer satisfaction surveys.

Clear GUI. Easy to integrate across multiple locations. Non-intrusive and high response rates. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Nothing immediately comes to mind, and it would seem petty to spend time trying to come up with a negative, just because there is a text box for it here, so I will say: Nothing. Review collected by and hosted on G2.com.

Recommendations to others considering SatisMeter:

If you are looking for a Net Promoter Score surveying solution that is quick and easy to integrate, then Satismeter is the best we have tested. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

We have primarily used satismeter for our UX processes. We have been able to identify and resolve a much higher percentage of user issues since we started surveying with their system. Recommended.

The graphical representations of the data are very useful. Exports are quick and reporting is made easier using Satismeter.

Review collected by and hosted on G2.com.

Amol G.
AG
Head of Customer Success
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

It was a no-brainer for us to use this service. I had some of my friends who recommended this to me.

It does the job, no clutter, no overloaded features to confuse you.

Easy setup and one-click integrations for power users to push NPS data to other places like intercom/segment and all.

They're coming up with a feature where you can ask promoters to review you on G2 Crowd.

Ondrej, CEO Satismeter was kind enough to give me beta access for that. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Haven't really found anything such, it does what its meant to do. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

I recently integrated it into the intercom so that I could reply back important feedbacks.

Also, we used to push the promotes to segment and then to customer.io for sending emails asking them for reviews on G2 Crowd, but as I told above, it is coming to Satismeter soon. That's amazing. Review collected by and hosted on G2.com.

ZS
Vice Preseident, Design & Engineering
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

We set up Satismeter on our site in literally minutes and have been using it for over two years to capture meaningful insights from our customers. I like best that it was so easy to set up and we've had to do literally zero maintenance or configuration to continue reaping the benefits that actively monitoring NPS yields. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

There's really nothing to dislike. Satismeter is a great solution. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Satismeter is a critical tool in how we qualitatively measure our business. The NPS score itself is a nice benchmark to gauge over time, but the open feedback from users is the real gold mine for us. Review collected by and hosted on G2.com.

Matthew C.
MC
Managing Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

We were looking for a simple, quick to implement way to survey our users, ideally with Slack and Intercom integration. SatisMeter ticks all the boxes, without trying to do too much. Love the startup-friendly pricing model, too... Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Nothing yet - in fact it is strange that this section has a 40 character minimum Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Measuring user satisfaction and readiness to refer Review collected by and hosted on G2.com.

Leena T.
LT
Chief Product Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

Simple interface, robust reporting, easy to deploy Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

There's nothing I dislike about the product or the team. Great app, timely and friendly support. I can't recommend the app enough :) Review collected by and hosted on G2.com.

Recommendations to others considering SatisMeter:

Don't wait. Satismeter is an amazing product! Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Helps us get real time customer feedback Review collected by and hosted on G2.com.

Michele H.
MH
Co-Founder
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SatisMeter?

Satismeter is a great, lightweight NPS system. It allows us to gauge user satisfaction and is affordable. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

We have not encountered anything that we dislike about the product. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Understanding whether our customers like our product and addressing any issues head-on Review collected by and hosted on G2.com.

Valentin L.
VL
Co-Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SatisMeter?

Simplicity and the possibility to trigger surveys through different channels : InApp, SDK mobile and email. We use it for almost 2 years now and we are entirely satisfied. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Maybe the fact of not being aware of what are going to be the next features. But it has nothing to do with the product. Review collected by and hosted on G2.com.

Recommendations to others considering SatisMeter:

The slack integration is very cool ! Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Thanks to Satismeter, we are receiving many feedback each days. It helped us to understand what really need our customers.

Most of time, it's easy to sincerely say what you think about a product when you only need to write instead of speaking to someone. Review collected by and hosted on G2.com.

Melissa M.
MM
Marketing Strategy Implementation Manager
Hospitality
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SatisMeter?

I like they they support other languages. International audience can fill our the surveys in their own language and we are able to have a translated view. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

There isn't much to complain about since what everyone wants in a survey tool is an intuitive workflow and a good UI (which they have). New customization features would be appreciated in the future but right now it still gets the job done. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

Collecting customer service feedback in order to make operational adjustments. The real time response analytics makes it so we can make quick changes. Review collected by and hosted on G2.com.