Top 10 SAP Solution Manager Alternatives & Competitors

Top 10 Alternatives to SAP Solution Manager Recently Reviewed By G2 Community

#1

ServiceNow IT Service Management
By ServiceNow
(874)4.3 out of 5
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to SAP Solution Manager, ServiceNow IT Service Management is:
More usable
Better at support
Better at meeting requirements
See all ServiceNow IT Service Management reviews
#2

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Reviewers say compared to SAP Solution Manager, Jira Service Management is:
More usable
Better at support
Better at meeting requirements
See all Jira Service Management reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
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Reviewers say compared to SAP Solution Manager, Serviceaide ChangeGear is:
More usable
Better at support
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#3

Freshservice
By Freshworks
(1,238)4.6 out of 5
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to SAP Solution Manager, Freshservice is:
More usable
Better at support
Better at meeting requirements
See all Freshservice reviews
#4

BMC Helix ITSM
By BMC Software
(285)3.7 out of 5
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Reviewers say compared to SAP Solution Manager, BMC Helix ITSM is:
More usable
Better at support
See all BMC Helix ITSM reviews
#5

ManageEngine ServiceDesk Plus
By ManageEngine
(231)4.2 out of 5
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Reviewers say compared to SAP Solution Manager, ManageEngine ServiceDesk Plus is:
More usable
Better at support
Better at meeting requirements
See all ManageEngine ServiceDesk Plus reviews
#6

SysAid
By SysAid
(710)4.5 out of 5
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to SAP Solution Manager, SysAid is:
More usable
Better at support
Better at meeting requirements
See all SysAid reviews
#7

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to SAP Solution Manager, Zendesk Support Suite is:
More usable
Better at support
Better at meeting requirements
See all Zendesk Support Suite reviews
#8

Microsoft System Center
By Microsoft
(585)4.1 out of 5
Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Reviewers say compared to SAP Solution Manager, Microsoft System Center is:
More usable
Better at support
Better at meeting requirements
See all Microsoft System Center reviews
#9

SolarWinds Service Desk
By SolarWinds Worldwide LLC
(742)4.3 out of 5
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to SAP Solution Manager, SolarWinds Service Desk is:
More usable
Better at support
Better at meeting requirements
See all SolarWinds Service Desk reviews
#10

Autotask Professional Services Automation (PSA)
By Kaseya
(410)4.2 out of 5
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
Categories in common with SAP Solution Manager:
• IT Service Management (ITSM) Tools
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Reviewers say compared to SAP Solution Manager, Autotask Professional Services Automation (PSA) is:
More usable
Better at support
Better at meeting requirements
See all Autotask Professional Services Automation (PSA) reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to SAP Solution Manager, Serviceaide ChangeGear is:
More usable
Better at support
Visit Website