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Top 10 SAP Service Cloud Alternatives & Competitors

By SAP
(204)4.5 out of 5

If you are considering SAP Service Cloud, you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking easily administered, popular software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to SAP Service Cloud include user interface and integration. The best overall SAP Service Cloud alternative is Salesforce Service Cloud. Other similar apps like SAP Service Cloud are Zendesk Support Suite, HubSpot Service Hub, Freshdesk, and Front. SAP Service Cloud alternatives can be found in Help Desk Software.

Best Paid & Free Alternatives to SAP Service Cloud

  • Salesforce Service Cloud
  • Zendesk Support Suite
  • HubSpot Service Hub
Show More

Top 10 Alternatives to SAP Service Cloud Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how SAP Service Cloud stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Accounting, and find the best product for your business.
    #1

  1. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    2. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with SAP Service Cloud:
    See all Salesforce Service Cloud reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Zendesk Support Suite is:

    Slower to reach roi
    See all Zendesk Support Suite reviews
    Customerly
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Customerly

    (35)4.4 out of 5

    4. Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

    Visit Website

    Reviewers say compared to SAP Service Cloud, Customerly is:

    Easier to admin
    Easier to do business with
    Easier to set up
    Visit Website
    #3

  4. HubSpot Service Hub

    By HubSpot
    (2,492)4.4 out of 5

    5. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, HubSpot Service Hub is:

    Slower to reach roi
    Easier to admin
    Easier to do business with
    See all HubSpot Service Hub reviews
    #4

  5. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    6. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Freshdesk is:

    Easier to admin
    Easier to set up
    More usable
    See all Freshdesk reviews
    #5

  6. Front

    By Front App
    (2,244)4.7 out of 5

    7. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Front is:

    Easier to admin
    Easier to set up
    Easier to do business with
    See all Front reviews
    #6

  7. Zoho Desk

    By Zoho
    (6,200)4.4 out of 5

    8. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Zoho Desk is:

    Easier to admin
    See all Zoho Desk reviews
    #7

  8. Help Scout

    By Help Scout
    (407)4.4 out of 5

    9. Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Help Scout is:

    Easier to admin
    Easier to set up
    More usable
    See all Help Scout reviews
    #8

  9. Gorgias

    By Gorgias
    (520)4.6 out of 5

    10. Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Gorgias is:

    Easier to admin
    Easier to do business with
    Easier to set up
    See all Gorgias reviews
    #9

  10. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    11. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, LiveAgent is:

    Easier to admin
    Easier to set up
    Easier to do business with
    See all LiveAgent reviews
    #10

  11. Kustomer

    By Kustomer
    (430)4.4 out of 5

    12. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with SAP Service Cloud:

    Reviewers say compared to SAP Service Cloud, Kustomer is:

    Slower to reach roi
    Easier to set up
    See all Kustomer reviews
    Customerly
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Customerly

    (35)4.4 out of 5

    13. Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

    Visit Website

    Reviewers say compared to SAP Service Cloud, Customerly is:

    Easier to admin
    Easier to do business with
    Easier to set up
    Visit Website

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