--- title: SAP Customer Identity and Access Management Reviews meta_title: 'SAP Customer Identity and Access Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how SAP Customer Identity and Access Management works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 30 scale: '5' date_modified: '2026-08-07' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # SAP Customer Identity and Access Management Reviews **Vendor:** SAP **Category:** [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam) **Average Rating:** 4.1/5.0 **Total Reviews:** 30 ## About SAP Customer Identity and Access Management SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale. Bonus: Our Enterprise Consent and Preference Management Solution is now part of CIAM B2C Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C\*, Customer Identity and Access Management (CIAM) for B2B\*, \*Enterprise Consent and Access Management (ECPM) is now part of CIAM ## SAP Customer Identity and Access Management Pros & Cons **What users like:** - Users appreciate the **prompt customer support** of SAP Customer Identity and Access Management, enhancing their overall experience. (2 reviews) - Users find SAP Customer Identity and Access Management's **ease of use** enhances customer relationship building and understanding. (2 reviews) - Users appreciate the **user-friendly interface** of SAP Customer Identity and Access Management, enabling efficient customer relationship building. (2 reviews) - Users value the **easy-to-use UI** and minimal learning curve of SAP Customer Identity and Access Management. (2 reviews) - Users value the **easy-to-use analytics** of SAP Customer IAM, enhancing their understanding of consumer behavior effortlessly. (1 reviews) - Features (1 reviews) - Implementation Ease (1 reviews) - Security Protection (1 reviews) - Tools (1 reviews) **What users dislike:** - Users find the **complexity of integration** with external services to be a significant hurdle when using SAP Customer Identity and Access Management. (2 reviews) - Users face significant **complexity issues** with integrating external services, often requiring expert assistance for successful implementation. (1 reviews) - Users find the **complex setup** of SAP Customer Identity and Access Management to be a significant drawback affecting usability. (1 reviews) - Users find SAP Customer Identity and Access Management to be **expensive** compared to competitors, affecting its overall value. (1 reviews) - Users face **integration issues** with external services, finding the process complex and in need of simplification. (1 reviews) ## SAP Customer Identity and Access Management Discussions - [What is SAP Customer Identity and Access Management for B2C used for?](https://www.g2.com/discussions/what-is-sap-customer-identity-and-access-management-for-b2c-used-for) - [View SAP Customer Identity and Access Management pricing details and edition comparison](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+15%3A28%3A17+-0500&secure%5Bsession_id%5D=cc7202ce-3021-4555-8092-2f0f5df437ca&secure%5Btoken%5D=5e205fba7219a75d3b2a7601ffec33618736f19c54753f2e828026fecbc233cd&format=llm_user) ## SAP Customer Identity and Access Management Features **Additional Functionality** - Generative AI - AI Copilot - Access Controls/Permissions - Active Directory Integration - Multiple User Accounts - Data Verification - Access Management - Activity Dashboard - Secure Data Storage - Data Security - Biometrics - HIPAA Compliant - SSL Security - Alerts/Notifications - API - Data Synchronization - Secure Login - Policy Management - User Management - Real-Time Data - Password Management - Self Service Portal - Reporting/Analytics - Employee Onboarding - Activity Tracking - Audit Trail - Compliance Management - Credential Management - Third-Party Integrations - Workflow Management **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Authentication Options** - Authentication User experience - Supports Required Authentication systems - Multi-Factor Authentication - Supports Required Authentication Methods/Protocols - Federation/SAML support (idp) - Federation/SAML support (sp) - Two-Factor Authentication - Authentication **Authentication type** - SMS-Based - Voice-Based Telephony - Email-Based - Hardware Token-Based - Software Token - Biometric Factor - Mobile-Push - Risk-Based Authentication - Knowledge-Based Authentication - Two-Factor Authentication - Mobile Authentication **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations - Password Synchronization - Password Management - Credential Management - Password Policies **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking - Access Management - Two-Factor Authentication **Functionality** - FIDO2-compliant - Works with hardware security keys - Multiple authentication methods - Offline or no-phone solution **Access Control Types** - Endpoint access - Local Access - Remote Access - Partner Access - Supports BYOD users **Functionality** - Multi-Device Sync - Backup **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Administration** - Ease of installation on server - Password Policy Enforcement - Administration Console - Ease of connecting applications - Self Service Password Administration - Single Sign On **Implementation** - Easy Setup - Mobile SDK - Web SDK **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Additional Functionality** - Credential Management - Active Directory Integration - Activity Dashboard - Remote Access/Control - Compliance Management - Audit Management - Social Sign On - Secure Login - Real-Time Monitoring - API - Access Management - Third-Party Integrations - Event Logs - Role-Based Permissions - Policy Management - Reporting & Statistics - Fraud Detection - Access Controls/Permissions - Member Accounts - Real-Time Notifications - AI Copilot - Generative AI - Customizable Branding - Alerts/Notifications - Secure Data Storage - Single Sign On - Real-Time Analytics - Data Verification - Biometrics - Multiple User Accounts - Workflow Management - Activity Tracking - User Management - Risk Alerts - Self Service Portal - Password Management - Push Notifications - Access Control - Email Alerts - Data Security - Reporting/Analytics - Knowledge Base Management - Monitoring - Multiple Authentication Methods **Platform** - Multiple Operating system support - Multi-Domain Support - Cross Browser support - Fail over protection - Reporting - Auditing - Third Party Web Services support **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Additional Functionality** - Real-Time Notifications - Access Certification - Behavioral Analytics - Self Service Portal - Generative AI - Multiple Authentication Methods - User Provisioning - Data Security - Reporting/Analytics - Single Sign On - Automatic User/Device Recognition - Unified Directory - Self-Service Access Request - AI Copilot ## Top SAP Customer Identity and Access Management Alternatives - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,337 reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - 4.5/5.0 (873 reviews) - [Frontegg](https://www.g2.com/products/frontegg/reviews) - 4.8/5.0 (362 reviews)