SAP Customer Data Solutions Reviews - Page 9

Customer identity and consent allows you to identify, engage and centrally manage your end customers preferential consent settings Review collected by and hosted on G2.com.

Not as reliable as amazon. Product penetration and trust. Reliability. End to end solutions missing. No mobile data access for security and monitoring. Review collected by and hosted on G2.com.

I like the quick way to pull up details on each order. Just put in the document number and it pulls all the data from that order all in on place. Review collected by and hosted on G2.com.

I dislike the long process it takes to set up and get access to it. Review collected by and hosted on G2.com.

Customer Identity Management, Customer Profile Management, Customer Data Management Review collected by and hosted on G2.com.

The UI integration Build by SAP could have been enhanced more Review collected by and hosted on G2.com.

GIGYA is the best vendor out there for us in managing our fantasy platforms across our website and obtaining demographics on those fantasy users for us. Review collected by and hosted on G2.com.

It is not connected to our mobile app which Review collected by and hosted on G2.com.

At first a lot of things i.e. their range of services (like share, social login, ratings etc.), but afterword, as we went through configuration and implementation, I started disliking many of these things Review collected by and hosted on G2.com.

It is difficult to configure things. The gigya console does a terrible job in giving you options, at least when I used it a long time ago.

Ratings: Out of the box doesn't allow you to change layout, or enable/disable features like commenting.

Share: I received terrible customer service around enabling simple share options for our site. It is difficult to customize it for your look and feel, their share code isn't optimized for the web.

Support: I find it bad. All they do is send you links to documents. They don't take the time to understand your site structure, instead they try to understand the issue only from a high level (support should get into the weeds of the issue), and send you links that contain lines and lines of code and functions and methods.

Their effort estimates are extremely high i.e. if you are working on a custom functionality with their support, and have to pay for the hours, their hour estimates (how long would it take to do something) are really high.

their Analytics isn't that great either ... gives you the high level/popular analytics but cannot go into details as in "who shared what article where", "which article was shared where and how many times" Review collected by and hosted on G2.com.

Gigya has been a good partner to track social identity software for our comapny Review collected by and hosted on G2.com.

nothing specific i guess the integeration is amazing Review collected by and hosted on G2.com.

My favorite aspect of Gigya is how easy it is to use. I can easily assist our customers with their site registration accounts by quickly pulling up their account in Gigya. Review collected by and hosted on G2.com.

In my experience so far, I don't have anything that I dislike about Gigya. Review collected by and hosted on G2.com.

As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of managing registration on our own.

Nesrine Williams and the entire customer support organization have been extremely helpful throughout our implementation! I felt like we needed a little extra hand holding and we received all the support we asked for with a great attitude. Review collected by and hosted on G2.com.

Our development team is distributed (US East Coast and India) and the Gigya team we worked with was US West Coast. When we were working on some of the more complex portions of our implementation the time difference did slow the pace. Never by more than a day and it is not Gigya's fault that we are not located in the same time zone. This is just a potential issue that could impact some organizations if time is a critical factor not managed on the front end. Review collected by and hosted on G2.com.

Breadth and capability of the product from social login to social plugins. Review collected by and hosted on G2.com.

We don't really have enough time for staff to make full use of the capabilities and insights provided (not Gigya's issue)! Review collected by and hosted on G2.com.

Gigya has customizable social share plugins, social login, reactions and reviews, but if everything was working as it should it would be great. We've had so many implementation problems over time, it's a nightmare to work with. Review collected by and hosted on G2.com.

Implementation has been difficult, it's more of a DIY approach. We had some challenges early on and we now have a new implementation manager who is a lot more effective. Review collected by and hosted on G2.com.