SAP Customer Data Solutions
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SAP Customer Data Solutions
By SAP
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4.3 out of 5 stars
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SAP Customer Data Solutions Reviews - Page 7

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SAP Customer Data Solutions Suite Overview

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What is SAP Customer Data Solutions?

From individual consumers to multiple business accounts, customers demand relevant, personalised engagements. With SAP Customer Data Platform, you can surface insights in real time across the enterprise to deliver winning engagements, boost revenue, and drive growth. Our front office to back office integration sets our CDP apart from the competition. Connect customer identity data, as they engage, and dynamically activate that data to the systems of use, such as ERP, Analytics, or Marketing campaigns, Service, Sales, and flexible to adapt to your current stack. Combining our leadership in identity with the strength of BTP and Datasphere you have the ability to create a true customer 360. Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C*, Customer Identity and Access Management (CIAM) for B2B*, *Enterprise Consent and Access Management (ECPM) is now part of CIAM

Included with this Suite
Product Avatar Image
SAP Customer Data Platform

65 reviews

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SAP Customer Identity and Access Management

33 reviews

SAP Customer Data Solutions Details
Discussions
SAP Customer Data Solutions Community
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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How do you position yourself against your competitors?

Only customer data solutions from SAP can help your business:

Bring customer data and operational data together:
Enhanced customer understanding leads to better business decisions. By combining customer data with back-office data from systems such as ERP and supply chain management, you can surface real-time insights from true 360-degree customer views.

Respect data privacy and build trust:
Collecting and governing permission-based data is critical for addressing compliance and building customer trust. With a full view of your customers’ identity, consent, and preference data, you can understand how they want to engage, enforce their preferences across channels and touch points, and reduce regulatory risks.

Know your customer across every engagement:
Customer identity opens the door to more value. Design and deploy integrations with greater ease to push relevant customer data – based on a foundation of identity and consent – to marketing, commerce, sales, and service systems in real time.

Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,811 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
Total Revenue (USD mm)
$27,338
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.

BN
Overview Provided by:
Binod Negi

Recent SAP Customer Data Solutions Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"It was a good experience while using this software."
Initially it was little tough for me bez I was a learner. Once I start using this then I feel it was so easy.
Read more
Marianella A.
MA
Marianella A.Small-Business (50 or fewer emp.)
4.5 out of 5
"You can enhance client connection and loyalty management with this robust software"
You can efficiently store and use client data with SAP Customer Data Solutions, improving your relationship with our business and our dental and bo...
Read more
Bob K.
BK
Bob K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy Customer Understating and Consent Marketing Made Easy With SAP Customer Data"
When it comes to growing custom base, SAP Customer Data makes it easy thanks to consent marketing With SAP Customer Data, we have an easy time unde...
Read more
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SAP Customer Data Solutions Media

SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Activity Dashboard
SAP Customer Data Platform Customer Activity Dashboard
SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Segments
SAP Customer Data Platform Customer Segments
SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Consent Dashboard
Ensure every application honours the user consent from privacy policy, communication opt-ins, processing, version, timestamps, and more
SAP Customer Data Solutions Demo - SAP Customer Data Platform Source Integration
Our built-in integrations and connector studio allow you the flexibility to easily push and pull identity data
SAP Customer Data Solutions Demo - SAP Customer Data Platform Audiences
Create audiences from segments that will dynamically update, as the user engages, overtime
SAP Customer Data Solutions Demo - SAP Customer Data Platform B2ALL - Groups
Groups whether a family account or a brand provide insight for look-a-like audiences and modelling (AI/ML)

93 SAP Customer Data Solutions Reviews

4.3 out of 5
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Overall Review Sentiment for SAP Customer Data SolutionsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AK
IT Analyst
Mid-Market(51-1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

Managing our customers critical data like their order details their activities product used and analysis of customer behavior. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

No problem at all the best for customer data management Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

Master data management for any consultancy for their customer data management securely Review collected by and hosted on G2.com.

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Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

Features like customer data segmentation, insights from business customer data Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

No nothing here to dislike about SAP CDP Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

Customer data management and track and record of each of our customer orders journey details everything and insights from their real time data. Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
UB
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Identity and Access Management
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Identity and Access Management?

I like the single sign on and passwordless authentication feature in this awesome tool. Very useful for the secure access of data inside the organization. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Nothing to dislike. This tool is providing very useful features. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

This tool is helping to access the all sites with atmost security with its single sign on features. Reduces the headache to just go through authentication process for every single sites we are using. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Identity and Access Management
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Identity and Access Management?

This SAP CIAM has best features for our customer data info handling like user or customer identity authentication protection Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

No as such to dislike about SAP CIAM for now Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

Using to secure our customer data identity and sso login etc Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

Customer sales data management, insights generation from customers data Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

No nothing as here to discuss about dislike features for me. All good Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

Best ever CDMP or tool. For our client sales. Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
UB
Mid-Market(51-1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

The best thing about this platform is it provides insights for the better results with its recommendations engine which uses AI. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

As such there is nothing to dislike about this tool. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

It helping in improving customer profiles with data enrichment using data from external sources. And allow us to develop good relations with customers using multiple devices. Review collected by and hosted on G2.com.

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Manoj K.
MK
Software Associate
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Data Platform
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Review source: G2 invite
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What do you like best about SAP Customer Data Platform?

I like having the separate cloud spaced for different environments and also like the interface. It also give the full detailed analytical reports based on user interactions Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

It is not an user friendly for the developer. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

It is helps to resolve the all customer's activity Review collected by and hosted on G2.com.

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MD
Functional Consultant
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Review source: G2 invite
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What do you like best about SAP Customer Data Platform?

The best part is that it respects consumer privacy Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

There is nothing I can dislike about this product Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

It collects and unifies customer data from multiple sources and it also respects privacy Review collected by and hosted on G2.com.

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Inês M.
IM
ServiceNow Business Analyst
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

- It's very reliable

- Allows to delegate Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

- Difficult to set up

- Needs better reporting Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

Given the increasing importance of GDPR and data management, it allows to prove appropriate data management in a very reliable way. Review collected by and hosted on G2.com.

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Lodge S.
LS
Consultative Specialist
Financial Services
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

Easy of use, easy to enter orders into application and execute the job Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

Only works on Windows Platform, and the cost Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

Collecting all the client's info in one place and easy to search by different variables Review collected by and hosted on G2.com.

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