SAP Customer Data Solutions
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SAP Customer Data Solutions
By SAP
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4.3 out of 5 stars
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SAP Customer Data Solutions Reviews - Page 10

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SAP Customer Data Solutions Suite Overview

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What is SAP Customer Data Solutions?

From individual consumers to multiple business accounts, customers demand relevant, personalised engagements. With SAP Customer Data Platform, you can surface insights in real time across the enterprise to deliver winning engagements, boost revenue, and drive growth. Our front office to back office integration sets our CDP apart from the competition. Connect customer identity data, as they engage, and dynamically activate that data to the systems of use, such as ERP, Analytics, or Marketing campaigns, Service, Sales, and flexible to adapt to your current stack. Combining our leadership in identity with the strength of BTP and Datasphere you have the ability to create a true customer 360. Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C*, Customer Identity and Access Management (CIAM) for B2B*, *Enterprise Consent and Access Management (ECPM) is now part of CIAM

Included with this Suite
Product Avatar Image
SAP Customer Data Platform

65 reviews

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SAP Customer Identity and Access Management

33 reviews

SAP Customer Data Solutions Details
Discussions
SAP Customer Data Solutions Community
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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How do you position yourself against your competitors?

Only customer data solutions from SAP can help your business:

Bring customer data and operational data together:
Enhanced customer understanding leads to better business decisions. By combining customer data with back-office data from systems such as ERP and supply chain management, you can surface real-time insights from true 360-degree customer views.

Respect data privacy and build trust:
Collecting and governing permission-based data is critical for addressing compliance and building customer trust. With a full view of your customers’ identity, consent, and preference data, you can understand how they want to engage, enforce their preferences across channels and touch points, and reduce regulatory risks.

Know your customer across every engagement:
Customer identity opens the door to more value. Design and deploy integrations with greater ease to push relevant customer data – based on a foundation of identity and consent – to marketing, commerce, sales, and service systems in real time.

Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,811 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
Total Revenue (USD mm)
$27,338
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.

BN
Overview Provided by:
Binod Negi

Recent SAP Customer Data Solutions Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"It was a good experience while using this software."
Initially it was little tough for me bez I was a learner. Once I start using this then I feel it was so easy.
Read more
Marianella A.
MA
Marianella A.Small-Business (50 or fewer emp.)
4.5 out of 5
"You can enhance client connection and loyalty management with this robust software"
You can efficiently store and use client data with SAP Customer Data Solutions, improving your relationship with our business and our dental and bo...
Read more
Bob K.
BK
Bob K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy Customer Understating and Consent Marketing Made Easy With SAP Customer Data"
When it comes to growing custom base, SAP Customer Data makes it easy thanks to consent marketing With SAP Customer Data, we have an easy time unde...
Read more
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SAP Customer Data Solutions Media

SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Activity Dashboard
SAP Customer Data Platform Customer Activity Dashboard
SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Segments
SAP Customer Data Platform Customer Segments
SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Consent Dashboard
Ensure every application honours the user consent from privacy policy, communication opt-ins, processing, version, timestamps, and more
SAP Customer Data Solutions Demo - SAP Customer Data Platform Source Integration
Our built-in integrations and connector studio allow you the flexibility to easily push and pull identity data
SAP Customer Data Solutions Demo - SAP Customer Data Platform Audiences
Create audiences from segments that will dynamically update, as the user engages, overtime
SAP Customer Data Solutions Demo - SAP Customer Data Platform B2ALL - Groups
Groups whether a family account or a brand provide insight for look-a-like audiences and modelling (AI/ML)

93 SAP Customer Data Solutions Reviews

4.3 out of 5
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Overall Review Sentiment for SAP Customer Data SolutionsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Dan S.
DS
Technical Systems Analyst - Web Applications
Food Production
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Identity and Access Management
More Options
Validated Reviewer
Review source: Organic
What do you like best about SAP Customer Identity and Access Management?

Gigya's speed of implementation by our developers and friendly helpful customer support (Nesrine has been over the top helpful!) Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Nothing stands out hugely here. Some documentation needs updating with new socialize.js links. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

Always ask questions and read the documentation. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

The ability to have someone manage the many social networks we use for Social sign in, so that we only have to manage one consistent API! Review collected by and hosted on G2.com.

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Helpful?
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Edward D.
ED
Product Manager - Authenticated Services
Entertainment
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Platform
More Options
Validated Reviewer
Review source: Organic
What do you like best about SAP Customer Data Platform?

The simplicity of integrating the product into our system has made it very soothing considering Gigya is such an international company. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

the 3 hour time difference can be challenging at times. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Data Platform:

Ask for Nesrine as your account manager. She's head and shoulders above the grade! Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

We are attempting to gain deeper insights into our user base and ultimately increase the interactions / user engagement on our websites. Review collected by and hosted on G2.com.

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Travis O.
TO
Senior Manager, Project Delivery
Marketing and Advertising
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Identity and Access Management
More Options
Validated Reviewer
Review source: Organic
What do you like best about SAP Customer Identity and Access Management?

Jeff (client service manager) is always very quick to reply to questions, requests, or research and is a pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Time zone differences (Pacific) can be challenging for urgent items first thing in the morning. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

Our primary goals are to identify user actions in the social space and Gigya has partnered with us to make that happen. Review collected by and hosted on G2.com.

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