JB
jesse b.
SALES ASSISTANCE
Manufacturing
Mid-Market (51-1000 emp.)
"Remote-Friendly and Customizable SAP Cloud Experience"
4.5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

The best part of SAP Cloud is being able to work remotely from anywhere in the world. I also like that you can customize the look and the screens to fit your preferences, which makes it easier to use the way I want. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

There isn’t much to dislike about SAP Cloud. On rare occasions, there are reliability issues when the server goes down, but customer service is always available and helpful in getting everything back up and running. Review collected by and hosted on G2.com.

Stefan B.
SB
Stefan B.
Enterprise (> 1000 emp.)
"Flexible, Agile, and User-Friendly System"
4/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

SAP S/4HANA is a total powerhouse. It is a flexible, agile and user friendly system, available both as a desktop app and a browser based tool. The FIORI apps add a flavorfull experience for end users. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

One of the downsides to mention is the general system maintenance and upgrade cycles - it requires quite the effort. Also, cross-module and cross functional reporting can be improved, even though the universal journal was a significant spet taken in this direction. Review collected by and hosted on G2.com.

Meet S.
MS
Meet S.
Software Engineer
Enterprise (> 1000 emp.)
"Powerful Enterprise ERP with Strong Real-Time Analytics and Scalability"
4.5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

What I like best about SAP Cloud ERP (SAP S/4HANA Cloud) is its ability to unify finance, procurement, supply chain, and analytics into a single integrated platform. The real-time data processing powered by SAP HANA significantly improves reporting speed and operational visibility. I also appreciate the modern Fiori UI, which is more user-friendly compared to traditional SAP interfaces and helps business users adapt faster.

Another strong advantage is the scalability and flexibility of the cloud deployment model. It reduces infrastructure maintenance efforts while enabling faster updates and innovation cycles. The integration capabilities with other SAP and third-party systems are also valuable for enterprise environments with complex workflows. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

One downside of SAP Cloud ERP (SAP S/4HANA Cloud) is that the implementation and customization process can still be complex, especially for organizations migrating from legacy SAP systems. Certain advanced customizations available in on-premise SAP environments are more restricted in the cloud version, which may require businesses to adapt their processes instead of customizing the software extensively.

Another challenge is the learning curve for new users and administrators, particularly when working with integrations, configuration, or SAP-specific terminology. Additionally, licensing and overall costs can become significant for smaller organizations, especially when adding multiple modules or advanced features. Review collected by and hosted on G2.com.

Balazs N.
BN
Balazs N.
Group Head of SAP
Automotive
Enterprise (> 1000 emp.)
"Insightful ERP with Rapid Adaptability"
4/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

I use SAP Cloud ERP (SAP S/4HANA Cloud) for tracking processes, money, and material flow, which offers a snapshot-like overview of the entire company's situation. I find it incredibly insightful as it allows for a detailed view down to a single process or product. I like that if you stay within the standard processes or learn to utilize them, it enables fast and easy adoption to any situation and helps implement new business requirements or adapt to rapidly changing environments. Also, the initial setup is easy, which I appreciate, though it requires a good understanding of what to use and how. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

The more strict boundaries of SAP Cloud ERP on one hand side enable fast reaction, but also provide boundaries regarding how far the adaption can go. Everything outside of these boundaries is generally very complex and requires knowledge which is currently not yet widely available on the market. The fast change and adaption of the solution require up-to-date knowledge to use and utilize the system to the best. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Comprehensive Yet Complex ERP Solution"
4.5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

I like the embedded business logic in SAP Cloud ERP (SAP S/4HANA Cloud) as it abstracts a lot of effort from companies and provides a headstart when beginning their journeys. I also really appreciate the simplification of the data layer compared to ECC, the embedded analytics, and the more modern UI, Fiori, which is more modern and fit for the future, especially when compared to other market solutions. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

It's hard to prove to customers and previously to my bosses the business value in upgrading. The initial setup was hard, taking multiple years to deploy worldwide. Forced upgrades like a brownfield migration were necessary, and past customers found greenfield migrations long and hard to execute. Review collected by and hosted on G2.com.

GANESH D.
GD
GANESH D.
Junior Backend Developer Intern
Small-Business (50 or fewer emp.)
"Transforms ERP into an Intelligent, Real-Time Partner"
3.5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

I love that SAP Cloud ERP (SAP S/4HANA Cloud) transforms the ERP from a complex 'chore' into a high-speed, intelligent partner that helps me make decisions faster. I appreciate that with data processed in-memory, I don't have to wait for 'end-of-day' reports and can make decisions based on live numbers, reducing my reaction time from days to seconds. I find Joule AI and Embedded Analytics as the most impactful features, automating complex workflows via natural language and providing real-time analytics for immediate visibility. This eliminates manual data mining and 'batch' delays, allowing me to pivot operations instantly and concentrate on strategic growth rather than administrative maintenance. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

The most challenging aspects are the standardization rigidity and the high barrier to entry. Because it is a 'Public Cloud', I must adapt my business processes to fit SAP's 'Best Practices' rather than customizing the software to fit my unique quirks. Initial setup was demanding rather than easy, as the complexity was in data migration and aligning legacy processes with SAP's Best Practices. Review collected by and hosted on G2.com.

JE
Justin E.
Mid-Market (51-1000 emp.)
"Comprehensive Visibility, Needs Better Role Management"
5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

I like the FIORI UI for operating within SAP Cloud ERP (SAP S/4HANA Cloud), and it offers great flexibility in adding standard apps and customizing new apps. I especially appreciate that it is such a well-rounded integrated platform allowing for end-to-end visibility to our supply chain workflows. Seeing orders from our customers all the way through sending deliveries from our warehouse to our customers and every process in between is very helpful in solving any problems and providing a great service for our customers. Additionally, SAP Cloud ERP provides much better functionality and industry best practices that my company has adopted. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

There could be improvements on user access governance and roles are created and adjusted. Sometimes it is difficult for functional users to understand what roles and access should be provided. Some defined user roles need to be adjusted, and making those adjustments can sometimes be time consuming. The initial setup was a big deal for my organization as it took many months to properly design and implement the systems to avoid any impacts to our end users. Review collected by and hosted on G2.com.

Chris Y.
CY
Chris Y.
Senior Vice President S/4HANA
Mid-Market (51-1000 emp.)
"Efficient ERP with Seamless Integration and Rapid Deployment"
4.5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

I like that using SAP Cloud ERP (SAP S/4HANA Cloud) daily helps us provide practical experience to our clients, which is a big plus since we're also a services partner for SAP. The time-keeping feature is ready to use and incredibly helpful for our business because it's critical for invoicing clients and recognizing revenue, making it easy for our hundreds of employees to book their time. Setting a record with a four-month public cloud implementation to go live was quite an achievement, showing that it's a good solution for us. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

When I set up work assignments on the work package for each services project, the default view shows total cost and total revenue. We prefer to see it from the perspective of hourly cost and hourly revenue, but the solution doesn't show those views by default. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"High-Performance, Stable Development with SAP S/4HANA Cloud and Clean Core"
5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

1. High-Performance Data Processing with CDS

What I appreciate most about SAP S/4HANA Cloud is the architectural shift toward Code Pushdown. In my experience handling large-scale data integrations—sometimes involving tens of thousands of rows—the ability to use Core Data Services (CDS) is a game changer. Instead of the application server doing the heavy lifting, we can push complex logic and aggregations directly to the HANA database. This significantly reduces the risk of runtime errors and performance bottlenecks that were common in legacy environments.

2. Stability through the "Clean Core" Strategy

I value the 'Clean Core' philosophy enforced by the cloud model. Using Developer Extensibility (ABAP Cloud), we build custom logic that is decoupled from the SAP standard. For someone who has spent a lot of time debugging production dumps caused by master data conflicts or field catalog mismatches, this stability is invaluable. It ensures that system upgrades don't break our custom tools, allowing us to spend less time on maintenance and more on innovation.

3. Standardized Development with RAP

The ABAP RESTful Application Programming Model (RAP) provides a much-needed standardized framework. It brings a level of consistency to development that was previously hard to maintain. By using released APIs and a structured approach to building OData services, we can ensure that our technical specifications are robust and that the code is inherently more 'debug-friendly' and scalable.

4. Modern Tooling and Visibility

The move to ABAP Development Tools (ADT) in Eclipse is another highlight. The advanced profiling and debugging capabilities—like the improved variable inspection and data preview features—allow for a much more surgical approach to troubleshooting. It makes the transition from identifying a technical failure to implementing a fix much faster and more precise.

5. Direct Value to the End-User

Finally, I like how S/4HANA Cloud bridges the gap between complex backend logic and the end-user. With SAP Fiori, we can take the output of a complex background job or a massive data validation tool and present it through a simple, direct, and professional UI. It turns raw technical data into actionable insights for the business, which is ultimately why we build these tools. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

1. Restricted Flexibility

The "Restricted ABAP" syntax can be a bottleneck. Losing direct database access and familiar commands means spending extra time finding "Released APIs" for tasks that were previously simple, which can slow down urgent technical fixes.

2. API Gaps

You are dependent on SAP to release the specific objects you need. If a standard API doesn't support a niche field—like those required for complex data summation or specific plant logic—it forces you into over-engineered workarounds.

3. Architecture Overhead

Moving custom logic to BTP (side-by-side) adds complexity. Managing OData connections and event messaging between systems creates more points of failure and makes "deep-dive" debugging across environments much more tedious.

4. Reduced Low-Level Control

In the cloud, you lose "emergency" control. When a background job crashes or data inconsistencies occur, the inability to perform low-level manual corrections can feel limiting compared to the flexibility of traditional systems.

5. Constant Maintenance

The rapid upgrade cycle requires perpetual impact analysis. It demands constant bandwidth to validate custom tools against new releases, which can be an administrative burden when you’re already managing high-priority projects. Review collected by and hosted on G2.com.

Praveena  S.
PS
Praveena S.
Senior associate TA @meta
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Real-Time Analytics and Unified Business Insights with SAP S/4HANA Cloud"
4.5/5
What do you like best about SAP Cloud ERP (SAP S/4HANA Cloud)?

I like SAP S/4HANA Cloud because it provides real-time data processing along with strong analytics capabilities. The way it integrates finance, HR, and operations helps create a unified view of the business, which makes it easier to connect insights across teams. Its cloud model also reduces infrastructure costs while supporting scalability as needs change. On top of that, the automation and AI features help improve efficiency and support better decision-making. Review collected by and hosted on G2.com.

What do you dislike about SAP Cloud ERP (SAP S/4HANA Cloud)?

The system can feel complex and comes with a steep learning curve for new users. Customization options are also more limited than in on-premise versions. Implementation and migration can be time-consuming and costly, and occasional performance or integration challenges may still come up, especially when working with legacy systems. Review collected by and hosted on G2.com.