--- title: Sangoma Unified Communications Platform Reviews meta_title: 'Sangoma Unified Communications Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 252 reviews by the users' company size, role or industry to find out how Sangoma Unified Communications Platform works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 252 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sangoma Unified Communications Platform Reviews **Vendor:** Sangoma **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 252 ## About Sangoma Unified Communications Platform Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. ## Sangoma Unified Communications Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sangoma Unified Communications Platform, facilitating seamless communication and collaboration. (8 reviews) - Users appreciate the **seamless integration of business tools** in Sangoma, making communication efficient and hassle-free. (4 reviews) - Users value the **reliable performance** of Sangoma Unified Communications Platform, praising its seamless integration and uptime. (4 reviews) - Users appreciate the **reliable call quality** of Sangoma Unified Communications, enhancing their communication efficiency and satisfaction. (3 reviews) - Users appreciate the **seamless integration** of video, voice, messaging, and collaboration in Sangoma, enhancing team productivity. (3 reviews) - Users commend the **prompt and knowledgeable customer support** available for Sangoma, enhancing their communication experience. (3 reviews) - Users value the **feature-rich offerings** of Sangoma Unified Communications, enhancing daily business communication efficiency. (3 reviews) - Users appreciate the **easy-to-use features** of Sangoma, enhancing their daily communication and customer support efficiency. (3 reviews) - Users value the **flexibility** of Sangoma Unified Communications Platform, enabling easy scaling and seamless integration for diverse needs. (3 reviews) - Options Variety (3 reviews) **What users dislike:** - Users find the **setup process complex** , making it challenging for those without telephony expertise to configure effectively. (3 reviews) - Users find **difficult settings management** to complicate configurations, especially for those lacking telephony expertise. (2 reviews) - Users find Sangoma to be **expensive** compared to competitors, particularly due to high licensing and add-on costs. (2 reviews) - Users find the **high cost** of Sangoma's platform to be a concern compared to similar service providers. (2 reviews) - Users find the **lack of intuitiveness** in Sangoma's platform frustrating, noting an outdated interface and complex setup. (2 reviews) - Users experience **call issues** when unable to pick up incoming calls while ending another call, leading to missed opportunities. (1 reviews) - Users report **poor customer service** with unresolved issues and outdated, disjointed interfaces in the Sangoma platform. (1 reviews) - Difficult Interface (1 reviews) - Missed Calls (1 reviews) - Missing Functionality (1 reviews) ## Sangoma Unified Communications Platform Reviews ### 1. Switchvox Review **Rating:** 3.5/5.0 stars **Reviewed by:** Eugene A. | Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The app works great on Android. We loved the ability to either take calls on mobile or desktop. **What do you dislike about Sangoma Unified Communications Platform?** Had some issue with the app on iOS. We were able to mostly get them resolved via support. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Using Switchvox for our business telephone. We like the ability to transfer calls seamlessly between agents. ### 2. Simple cost effective VoIP PBX for any business. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Sangoma Unified Communications Platform?** The Switchvox solution's best quality is it's vast wealth of flexibility at an affordable cost. Full featured IVR's, Hunt Groups, Queues and the like are all included. When exploring Cloud based systems you'll notice you get nickle and dime'd a lot for certain features like Call Center, Receptionist and management capabilities. With Switchvox, you get everything in one solution and all you pay for are the user subscriptions and support/maintenance. **What do you dislike about Sangoma Unified Communications Platform?** There's not too much to dislike about the Switchvox solution, but if I have to dislike something it would be the mobile app. It's better now than it's first iteration but it still doesn't work well 100% of the time. **Recommendations to others considering Sangoma Unified Communications Platform:** If you're looking for a PBX or even a cloud based solution you should seriously consider Switchvox. It's ease of use and features for the cost can't be beat. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** For our business, we wanted something that we have control over, can easily learn and manage, and use for all functions of the business; meaning Sales, Service, Receptionist and Call Center. The Call Center functionality provides managers the ability to listen in on calls and barge in if need be. It also has a Queue dashboard to see hold times and other helpful information. The Switchboard helps our Receptionist see incoming calls, even pinpointed on Google Maps, and move them in a web based GUI to any extension and even directly to voice mail. These features and many more I don't even have time to mention helps our business function efficiently. ### 3. Dugium Swthchvox is a great product and the staff is professional. **Rating:** 4.5/5.0 stars **Reviewed by:** Bill D. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Our phone service cost has been reduced 85%. We love the capabilities to customize our switchboard **What do you dislike about Sangoma Unified Communications Platform?** Our Digium Swithvox was easy to set up and has been a fantastic purchase for us. I cannot really identify any one thing that I dislike about this product. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Answering service and reducing our cost. ### 4. We use switchbox in our insurance office. **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan P. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Ease of use and function ability. Easy to set up. **What do you dislike about Sangoma Unified Communications Platform?** We have not be able to get our caller ID corrected. **Recommendations to others considering Sangoma Unified Communications Platform:** I wouldn't recommend product until the caller Id with the downstream provider can communicate better. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are not currently solving any business problems with switchbox. Benefits would be functions well. ### 5. Technical perspective **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Web interface is fairly easy to learn. **What do you dislike about Sangoma Unified Communications Platform?** Not as reliable as I would hoped it would be. The earlier versions seem to be more stable. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have been able to open an additional office(s) without a ton of additional cost as our on prem pbx was able to handle it. ### 6. Digium Switchvox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The best part about Switchvox is its user-friendly interface and ease of use. I can train an employee the in's and out's of the management within no time. Every aspect of the management system has been well thought out and optimized. **What do you dislike about Sangoma Unified Communications Platform?** The only downside is that it is not a cloud-based system. But with a cloud-based sytem, you don't experience the cost savings that you do with this. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** This system provides great quality communication between my employees and customers in ways that no other phone provider can/has. ### 7. SwitchVox Enterprise PBX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** Insanely customizable. There isn't much that an administrator cannot do. Once you become accustome to the inter face navigatin becomes easier. **What do you dislike about Sangoma Unified Communications Platform?** Enormously complex. We have 4 production PBX's that are nowhere near identical. Different configurations make it very difficult to alter. I must walk through the relevant configuration to make sure I am making the appropriate change. **Recommendations to others considering Sangoma Unified Communications Platform:** Have dedicated (full time) personnel to administer it. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have been able to reduce out reliance on outside call centers and inprove our customer's experiences. ### 8. Great easy to use product **Rating:** 4.5/5.0 stars **Reviewed by:** Paul W. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The flexibility of the system and how well Digium phones integrate into Switchvox **What do you dislike about Sangoma Unified Communications Platform?** Availability for support would be nice to have longer hours. **Recommendations to others considering Sangoma Unified Communications Platform:** Take a look at Switchvox, it offers what we have felt to be a good value for our business. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Fax and softphones ### 9. Switchvox Review part 1 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ease of setup. It was quick and easy to configure. The IVR took more time to setup than I liked but we were routing calls within a week or so. **What do you dislike about Sangoma Unified Communications Platform?** The UX could be improved. navigation is pretty confusing and the interface for creating IVR's is a cumbersome. The sound files are difficult to work with. IVR modules/templates would be nice. **Recommendations to others considering Sangoma Unified Communications Platform:** Price is the key factor, it's a good product but pretty spendy unless you'll actually use the advanced features **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** basic IVR and PBX ### 10. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The interface is easy to use. I'm always able to get support when I call **What do you dislike about Sangoma Unified Communications Platform?** Many changes need to be called in instead of being able to use the admin. We would like to set a recurring recording day weekly as well **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Support Calls ### 11. Great product, solid performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Hands off approach from our standpoint, not needing a technical staff, etc. **What do you dislike about Sangoma Unified Communications Platform?** Could use some additional features and have a better interface for support. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Our whole phone system. The fact that it is offsite allows us to not have to worry about our inter office connectivity, etc. ### 12. Mostly Good Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Sangoma Unified Communications Platform?** The helpdesk is really responsive. Typically after entering a ticket, someone contacts me within hours at most. **What do you dislike about Sangoma Unified Communications Platform?** Sometime the helpdesk doesn't provide resolution, even though they respond quickly. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** No real problems. The phones are easy to use and the admin center is pretty straight forward. ### 13. review **Rating:** 3.0/5.0 stars **Reviewed by:** Luuk William L. | IT specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Sangoma Unified Communications Platform?** full control over the phone server and ease of use **What do you dislike about Sangoma Unified Communications Platform?** it can sometimes be difficult to find certain things **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** we had a phone service provider that took days or sometimes weeks to make changes, now we can do them in just a few minutes ourself ### 14. Owner of 2 Switchvox PBX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Mostly they just work, but when they dont the thing I like best is their support! Always on the ball. **What do you dislike about Sangoma Unified Communications Platform?** Nothing so far after 2 years of service with 0 failures. **Recommendations to others considering Sangoma Unified Communications Platform:** Just buy it. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The fact that Cisco cost $100K to do the same job. ### 15. Switchvox **Rating:** 2.5/5.0 stars **Reviewed by:** Mitch H. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** It's a pretty simple system, but has some robust features. Over all a nice experience. **What do you dislike about Sangoma Unified Communications Platform?** Yearly support payments to get system updates. **Recommendations to others considering Sangoma Unified Communications Platform:** Look at all options, know what you need out of a PBX **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** VoIP Management and end user phone solution ### 16. VOIP With Plenty of article for support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like the fact that I can go to the articles on their website for quick questions I may have. **What do you dislike about Sangoma Unified Communications Platform?** the menu flyout/pop-out system for navigation. I prefer a tree structure for their website. I have to use digium phones for extra features that my current polycom phones dont have. i need to purchase a software upgrade to get features. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** managing calls and user length of time on call. making certain employees not using phones for personal calls. ### 17. Switchvox Release 7.1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Sangoma Unified Communications Platform?** New feature Switchvox softphone for windows users **What do you dislike about Sangoma Unified Communications Platform?** There are some issue with pairing 2 switchvoxes, there are not basic tools for troubleshooting in switchvox such as Ping or traceroute and should be there **Recommendations to others considering Sangoma Unified Communications Platform:** Upgrade it as soon as you get the New releases **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** reporting of calls ### 18. Switchvox - Everything but the Fax **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** System works well for most applications. **What do you dislike about Sangoma Unified Communications Platform?** Faxing is extremely spotty, and does not work in many cases **Recommendations to others considering Sangoma Unified Communications Platform:** if you have a large Faxing contingent, make other plans. Streamline the Digium fax from the desktop piece. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** interoffice long distance is no longer an issue. ### 19. Overall happy but... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** The convenience of Switchvox is great. It has proven to be very reliable and the sound quality is great. **What do you dislike about Sangoma Unified Communications Platform?** The billing model is not fantastic. We did not anticipate being payed per minute incoming and outcoming. The support staff tends to be dismissive and with no access to the logfile on the server side it makes troubleshooting difficult. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have a lot of remote employees and it allows us to easily connect everyone regardless of location. ### 20. Best Out of The Box Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ease at which it deploys, the great technical support when you need it, robust features, compatibility with Bria soft phones and Polycom. **What do you dislike about Sangoma Unified Communications Platform?** Some of the ring features as we operate where everyone can pickup the phone and sometimems the ringing is not picked up by all extensions. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Archaic business issues that were tied to old hardwire PBX limitations. We are also being able to deny more spam calls before they reach any of our phones. ### 21. We love this product **Rating:** 5.0/5.0 stars **Reviewed by:** Latosha R. D. | Executive Director, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Sangoma Unified Communications Platform?** Below you will see several reason why we love our new phone system. One of the most important things to us is customer service. We have been working with one main contact from beginning to end. Initially we had tons of questions and requested several in person meeting to make sure we were making the best choice for our needs. Sean never hesitated once in our request and did an amazing job making sure we had all our questions answered. The work that needed to be done for installation was minimal on our end. Sean literally took care of everything. We had a few questions at follow up and we were always able to get a response from him immediately or within the hour. His customer services is flawless we literally had no problems! **What do you dislike about Sangoma Unified Communications Platform?** No major dislikes, it may be user error but sometimes i want to add contacts on my phone without having to use the website. Again, this may be my error and may very well be possible. **Recommendations to others considering Sangoma Unified Communications Platform:** Great Service! **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Prior to switching to Digium Switchvox we were using another company, paying the same price (more at times) and had less perks. Our previous phone plan came with NONE of the following: private voicemail, call forwarding, paging, office extensions, auto attendant or long distance calling. The auto attendant feature has been so helpful for our reception staff and it also helps our consumer reach their point of contact with the touch of a button. We also have access to phones in all key parts of the facility allowing us to still manage phone calls no matter where we are in the building. There is also FREE long distance calls, no more monitoring the phone log to make sure we do not have any additional long distance fees! As the Executive Director of a non profit it is important that we have the technical needs of the organization met. All staff now have private voicemails and extension, phone app and call forwarding abilities. As a supervisor, I can monitor phone calls, restrict access when necessary and my phone allows me to see who is on the phone at any given time. Calls are clear and we have had not outages. We are very happy with our new phone system. ### 22. Multiple Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Sangoma Unified Communications Platform?** I love that our offices are all connected. We can easily contact one location with the tap of a button. I also love the ability to control my phone from a web browser! We have enjoyed being able to remotely troubleshoot satellite offices. The phones are very nice in comparison to other vendors we have used in the past that were similar to Digium. **What do you dislike about Sangoma Unified Communications Platform?** I think that the ability to customize hold music would be a nice feature. Right now the options are not the best. I also think that the interface for admins could be more user friendly. Right now we rely solely on the help from our third party to make changes, and this is a larger cost for us as a business. If we could know more about how to use the software or make it more user friendly, it might be of better use to others. **Recommendations to others considering Sangoma Unified Communications Platform:** I highly recommend Switchvox. My biggest recommendation is to utilize a form of fiber internet connection as with any VOIP system, this will improve your service. I have used other VOIP providers in the past, but this one by far has had the best features from a business perspective. The use of the web browser interface and phone application has made this system perform on a very competitive level. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have the ability to track productivity out of our offices with the call logs. We also have had relative ease with remote employees being able to conduct business from their cell phones and even have the ability to take their phones with them to work from remote locations! The ability to control satellite offices from a home office location has tremendously affected our business in a positive manner. Previous providers did not allow the use of an application on the mobile phone, and this has helped greatly with the expense of employee phone bill reimbursement. ### 23. Wonderful solution to fit our needs and budget!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Sangoma Unified Communications Platform?** Perhaps the best feature I like is the ease of programming. We can quickly add phones including soft phones, develop custom menus and create call queues. Along with the main menu, we required various types of menus based on department. I was pleasantly surprised at the flexibility available to us. As our company changes, so do our menus. We can rapidly update our menu trees. **What do you dislike about Sangoma Unified Communications Platform?** The portal interface could be updated and more user friendly. **Recommendations to others considering Sangoma Unified Communications Platform:** Review the documentation and training materials so you learn the capabilities to best customize your system. A good reseller for support is a big plus. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are a startup company and needed to upgrade our phone system. After evaluating several systems and vendors, we concluded that Digium best fit our needs and our budget. We now can fax from our pc and provide meaningful metrics. As we grow, we will utilize the call center functionality. By working with our vendor, we have saved not only money, based on other systems costs, but have saved time which is not in abundance as a startup. ### 24. Easy to use stylish phones **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Sangoma Unified Communications Platform?** I love my D80 and how easy it is to use. I sync my Bluetooth to my device for easy hands free use and also use the Switchobard to answer and make phone calls. I also enjoy being able to log associates in and out of call groups, pull call reports, and monitor the system live. **What do you dislike about Sangoma Unified Communications Platform?** Mobile app is buggy, works most of the time but I have had to update multiple times and it tends to get stuck on the configuration. We have to refresh the token to be able to properly scan the QR code. **Recommendations to others considering Sangoma Unified Communications Platform:** Simplicity of programming is amazing. System is able to everything we have asked. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Remote workers are on the same phone system, Switchvox can be used from our salespersons mobile phones, and associates that work from home can have one on their desk. The software licensing makes it easy for us to have the features we want whenever we need them without being forced to pay more. Fully featured/functional phone system. ### 25. Switxhvox is a dependable system with good features at an affordable price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The features it has may not be as good as the Cadillac of systems, but you do obtain all core functionality that a small to medium size call center would require for a great price. **What do you dislike about Sangoma Unified Communications Platform?** Peering is limited to a handful of sister devices. **Recommendations to others considering Sangoma Unified Communications Platform:** Best bang for your buck. Good features and very stable/reliable. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Call center management, remote phone capability for remote workers, factoring paging, emergency panic button for lobbies, omni presence through converged phones. ### 26. Solid digital phones **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The hardware is well built and reliable. We haven't had any issues with the actual desk phones. **What do you dislike about Sangoma Unified Communications Platform?** The control panel could be simplified when it comes to performing functions like setting up call rules and call forwarding. It usually takes an admin to do it - a little too complex for the average user. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We needed a centrally managed system of VoiP desk phones. They are much better than the analog phones we had before. ### 27. Tech help is quick **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Anytime I have an issue, the tech help is pretty quick to respond and fix the issue. **What do you dislike about Sangoma Unified Communications Platform?** To make outgoing calls was complicated at first. I was on with support staff for a while trying to fix the issue. It still doesn’t always work. I would love for us to be able to text through Switchvox as well. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Helps to keep my number anonymous so people don’t call my personal phone for work related issues. ### 28. Saved money and time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Simplicity of use of phones and web browser functions and functionality of features. **What do you dislike about Sangoma Unified Communications Platform?** I currently have two Switchvoxes and when I move to one I can only transfer one layout and will have to rebuild the layout of the other Switchvox. **Recommendations to others considering Sangoma Unified Communications Platform:** Do not run multiple Switchvoxes as if you wish to combine later it is a pain. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Spend less time troubleshooting with users under one platform then having several phone systems with several different providers. ### 29. easy to use on premise phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** the ease of administration and reporting **What do you dislike about Sangoma Unified Communications Platform?** nothing at this point. we had issues in the past but they have currently been resolved. **Recommendations to others considering Sangoma Unified Communications Platform:** If you're looking for an on premise phone system this is the best one available. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** switchvox replaced an aging key system and has been a great replacement. we're still using pri for inbound calls but we've been able to connect multiple branches over our network to enjoy free extension dialing and DR scenarios. ### 30. rock solid phone system software and very nicely priced! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Ease of updating. It just seems to work well. Linux based so no Microsoft Windows nonsense to deal with as well. **What do you dislike about Sangoma Unified Communications Platform?** Major upgrades require a full backup and restore process which can be a real pain for some environments. **Recommendations to others considering Sangoma Unified Communications Platform:** Great pricing and solid product! Give it a try. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have to have a phone system. And with me not being a telecommunications professional I like how easy the software is to use and configure. ### 31. Great Business Decision **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Ease of use with little learning curve. Excellent customer support **What do you dislike about Sangoma Unified Communications Platform?** A little complex changing voice recordings and time frames **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We wanted ease of use but also ability to have phones with us while out of the office ### 32. Director of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob R. | Director of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Ease of use. Well designed GUI. Efficiency and system performance. **What do you dislike about Sangoma Unified Communications Platform?** Nothing discovered so far. Expectations meet and exceeded. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Implementation and scaling is excellent. Cost to benefit ratio is enormous compared to competing solutions from other major players. ### 33. Best support team **Rating:** 5.0/5.0 stars **Reviewed by:** Winter Z. | technology Cosultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** the efficiency of the support team, every time i needed help someone was always there to assist and connect to the telephone system. **What do you dislike about Sangoma Unified Communications Platform?** The sales team never gets back to clients **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** it has make communication easy ### 34. Good System, except for the Android app **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian S. | I CT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Pretty well everything. I like the admin portal and the switchboard. **What do you dislike about Sangoma Unified Communications Platform?** The Android softphone app is pretty useless. It has a very poor rating on the Play store too. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Everything we need in a phone system ### 35. Happy Switchvox Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The web-based administration console is very convenient. **What do you dislike about Sangoma Unified Communications Platform?** The switchboard layouts are confusing to manage. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We no longer have to manage an on-premises PBX system, and configuration of our devices is now very easy. ### 36. Simplistic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox makes things easier for our staff on calls for routing freeing up certain departments and being able to check if there are problems with our lines. It gives peace of mind. **What do you dislike about Sangoma Unified Communications Platform?** Having to Log into check status. Due to security you can not get passed this. **Recommendations to others considering Sangoma Unified Communications Platform:** Set up well to avoid having to correct mapping later. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Surrounding areas under construction disrupting analog phones and the hassle of updating holiday voicemail recordings ### 37. Great Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** The customer service is always very helpful. **What do you dislike about Sangoma Unified Communications Platform?** Since I have started at this company everyone has loved digium. There is nothing you could even hate about the software. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Allowing us easy access to setup and configure out phone lines. With remote agents it makes it difficult to utilize digium. With the ability to use Cellphones and the Switchvox app it makes using Switchbox easy and awesome to use. ### 38. Mediocre **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Dennis Martinez, hands down. Everything after that period is to meet character requirements. **What do you dislike about Sangoma Unified Communications Platform?** The logging for admin. Specifically for admin users who only have access to reports, as the reporting done by users can burden the system and we have had times when it completely crashed the switchvox but we were unable to track who performed the report. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** VoiP is pretty important for a call center, so that's cool I guess ### 39. Reliable Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox has always been intuitive to use. Many functions. **What do you dislike about Sangoma Unified Communications Platform?** Slightly Pricey for smaller business. Customer support contract expensive. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Multiple Campuses. Using Switchvox PBX fro main campus and Switchvox Cloud for remote locations. ### 40. Helpful product to manage my teams needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The switchboard capabilities are incredibly useful to my team of call center employees. I love that I can set automatic call-routing around specific events and allow callers to "self-select" at various points along the way. **What do you dislike about Sangoma Unified Communications Platform?** I sometimes struggle to find the self-help resources I need, but the support team is really responsive to requests for assistance. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Switchvox allows call routing for very different teams through a very intuitive process. ### 41. Love It **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Ease of management. I can manage the whole thing in house **What do you dislike about Sangoma Unified Communications Platform?** The available training for end users. and the ease of accessibility to training for them. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Quick communication between end users ### 42. Switchvox is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I love the different phones that are offered with the switchvox. Not only that the software is extremely easy to use which makes my life easier for my customers. **What do you dislike about Sangoma Unified Communications Platform?** There are no dislikes here. Every thing about this product is easy and customer service is on point. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We started using the conference feature inside of swithcvox which has reduced our cost of spending on renting conference lines. ### 43. Switchvox Very Versatile Gets the Job Done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Sangoma Unified Communications Platform?** The UI is very intuitive. Processes for making configuration changes are fairly straightforward. **What do you dislike about Sangoma Unified Communications Platform?** The only feature I'm not fond of is the area for setting up profiles for different time based clauses. It's the only area I feel needs to flow a little better. **Recommendations to others considering Sangoma Unified Communications Platform:** do your diligence exploring features **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Switchvox takes care of all of our phone conferencing, landline, and voicemail needs. ### 44. I love Digium customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Each time I call for assistance with our system, the Digium support staff offer thoughtful guidance and often, prompt, straightforward results. **What do you dislike about Sangoma Unified Communications Platform?** That it sometimes opens stating it is an insecure site. One can override that by going ahead, and entering for advanced status. **Recommendations to others considering Sangoma Unified Communications Platform:** Consider their Switchvox's high level of customer care. Big bang for the buck. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Coordinating rolling phones to nursing staff after hours. ### 45. Good product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like its ease of use from the administration perspective **What do you dislike about Sangoma Unified Communications Platform?** It was somewhat limited compared to other products in the market. The softphone was really bad, very unstable. **Recommendations to others considering Sangoma Unified Communications Platform:** Their support s very good. If you need a softphone, you will need to deploy a 3rd party one because their own is very unstable. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The ability to easily distribute workforce across different physical locations. ### 46. Loved it from the start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** How it works straight out of the box! I only had to open some firewall ports and we were good to go. **What do you dislike about Sangoma Unified Communications Platform?** Nothing so far. I have liked the system from the start. **Recommendations to others considering Sangoma Unified Communications Platform:** Just go with switchvox if it fits your needs. It's been the best phone system I have used. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** I have the mobility and flexibility I need for my phone system. ### 47. Digium Switchvox **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The system is easy to use and easy to administer. We have trained non technical staff on using and managing phones and users **What do you dislike about Sangoma Unified Communications Platform?** I can't think of anything that I don't necessarily like about it. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are able to use the mobile app to allow users the portability our business requires while not sharing personal cell phone numbers with customers ### 48. Reliable and Affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Service has been very reliable. Voice quality is good. **What do you dislike about Sangoma Unified Communications Platform?** Admin console is a bit cumbersome. Documentation could be better. Support is great when you are unable to get the info from the documentation. **Recommendations to others considering Sangoma Unified Communications Platform:** Do the free trial they offer. Allows you to kick the tires and get familiar with the product. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Desk phones for Admin and support staff not in call center ### 49. Switchvox **Rating:** 4.5/5.0 stars **Reviewed by:** Howard D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Price and support are very good compared to competition **What do you dislike about Sangoma Unified Communications Platform?** softphone is not that dependable. It does not always ring **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Single number dial ### 50. Softphones didn't work for us **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I liked that calls were always good quality when they were wired to the internet. **What do you dislike about Sangoma Unified Communications Platform?** Setting up the softphone was not something we could do because of the machines we had available. The admin panel just wasn't as user-friendly as other options out there either. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We solved the phone call issue and being able to call people and receive calls. ## Sangoma Unified Communications Platform Discussions - [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for) - [View Sangoma Unified Communications Platform pricing details and edition comparison](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+13%3A44%3A20+-0500&secure%5Bsession_id%5D=5ed1ca24-3a14-4754-a20f-e56ec8f1d5e1&secure%5Btoken%5D=58ad3b6c7110eea1130c8e266023608b293a41e19324f94fad52422b0891758f&format=llm_user) ## Sangoma Unified Communications Platform Integrations - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Poly.AI](https://www.g2.com/products/poly-ai/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sugar CRM Connector](https://www.g2.com/products/sugar-crm-connector/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sangoma Unified Communications Platform Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Cross-system Integration - Adaptive Learning **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Sangoma Unified Communications Platform Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,387 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)