--- title: Sangoma Unified Communications Platform Reviews meta_title: 'Sangoma Unified Communications Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 252 reviews by the users' company size, role or industry to find out how Sangoma Unified Communications Platform works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 252 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sangoma Unified Communications Platform Reviews **Vendor:** Sangoma **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 252 ## About Sangoma Unified Communications Platform Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. ## Sangoma Unified Communications Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sangoma Unified Communications Platform, facilitating seamless communication and collaboration. (8 reviews) - Users appreciate the **seamless integration of business tools** in Sangoma, making communication efficient and hassle-free. (4 reviews) - Users value the **reliable performance** of Sangoma Unified Communications Platform, praising its seamless integration and uptime. (4 reviews) - Users appreciate the **reliable call quality** of Sangoma Unified Communications, enhancing their communication efficiency and satisfaction. (3 reviews) - Users appreciate the **seamless integration** of video, voice, messaging, and collaboration in Sangoma, enhancing team productivity. (3 reviews) - Users commend the **prompt and knowledgeable customer support** available for Sangoma, enhancing their communication experience. (3 reviews) - Users value the **feature-rich offerings** of Sangoma Unified Communications, enhancing daily business communication efficiency. (3 reviews) - Users appreciate the **easy-to-use features** of Sangoma, enhancing their daily communication and customer support efficiency. (3 reviews) - Users value the **flexibility** of Sangoma Unified Communications Platform, enabling easy scaling and seamless integration for diverse needs. (3 reviews) - Options Variety (3 reviews) **What users dislike:** - Users find the **setup process complex** , making it challenging for those without telephony expertise to configure effectively. (3 reviews) - Users find **difficult settings management** to complicate configurations, especially for those lacking telephony expertise. (2 reviews) - Users find Sangoma to be **expensive** compared to competitors, particularly due to high licensing and add-on costs. (2 reviews) - Users find the **high cost** of Sangoma's platform to be a concern compared to similar service providers. (2 reviews) - Users find the **lack of intuitiveness** in Sangoma's platform frustrating, noting an outdated interface and complex setup. (2 reviews) - Users experience **call issues** when unable to pick up incoming calls while ending another call, leading to missed opportunities. (1 reviews) - Users report **poor customer service** with unresolved issues and outdated, disjointed interfaces in the Sangoma platform. (1 reviews) - Difficult Interface (1 reviews) - Missed Calls (1 reviews) - Missing Functionality (1 reviews) ## Sangoma Unified Communications Platform Discussions - [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for) - [View Sangoma Unified Communications Platform pricing details and edition comparison](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+17%3A41%3A31+-0500&secure%5Bsession_id%5D=ccd7a961-2b85-4489-a31a-4c64135bb1f5&secure%5Btoken%5D=dd7d1cc0e72adee72e50ee63ca6725d0e3bca3b2c30d07d6b1a4994c563fe936&format=llm_user) ## Sangoma Unified Communications Platform Integrations - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Poly.AI](https://www.g2.com/products/poly-ai/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sugar CRM Connector](https://www.g2.com/products/sugar-crm-connector/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sangoma Unified Communications Platform Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Cross-system Integration - Adaptive Learning **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Sangoma Unified Communications Platform Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,388 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)