Samsung Contact Center Pro Reviews & Product Details

Ther whole system is design to be easy to use but their responses and their way to gather informations from the clients can be quite confusing, In my case I had to deal with lack information from Samsung Review collected by and hosted on G2.com.

The people who assist is sometimes very rude, system and respones can be confusing and lack of information to the clients, sometimes as a client we need to seek for the real information on our own Review collected by and hosted on G2.com.

The support agents are always prompt and helpful. I havent encountered any problems. The scalability of the deployment is also aspects. Review collected by and hosted on G2.com.

They only offer phone support, which limits availability for issue resolution. It is difficult for people with schedules to find solutions. Troubleshooting and managing the app also be a bit challenging at times. Review collected by and hosted on G2.com.

I like that you are able to find the specific product you need assistance with. Also, is nice that they provide oyu with common problems other people have, to make it easier for them to solve your problem. Review collected by and hosted on G2.com.

The time I used it was around christmas time, and it took a little time to get connected with someone. However, I undestand that is a very busy season. Overall was a good experience. Review collected by and hosted on G2.com.

All my Devices are register to the SCC pro and it helps me manage them and also ask for suppport and get a repair scheduled if needed Review collected by and hosted on G2.com.

Repari service not available in phillippines Review collected by and hosted on G2.com.

Samsung Contact Center Pro's multi-channel support, real-time analytics, intelligent routing, and cloud deployment are features that can help businesses improve their contact center operations and enhance the customer experience. Review collected by and hosted on G2.com.

with cloud deployment offers many benefits, including scalability and cost-efficiency, some businesses may have concerns about data security or reliability when relying on a third-party vendor to manage their contact center operations and its pricing Review collected by and hosted on G2.com.

Helps customers have a platform to air out concerns and get solutions to their problems in a fast and reliable way. As somebody who uses a Samsung product, this helps me find a pointperson to get in touch to whenever I face any issues. Review collected by and hosted on G2.com.

In some cases it might be best to have an initial chat feature pointperson, so that problems are already sent in before a support agent picks up my particular case/ticket. No issues so far. Review collected by and hosted on G2.com.

It solves my problems in an efficient and effective way. Review collected by and hosted on G2.com.

Any wait time that exceeds the time I have to deal with the problem and identify the solution. Review collected by and hosted on G2.com.

It has all the relevant articles, questions, and documents I need to learn more about Samsung products. Review collected by and hosted on G2.com.

I can't think of anything that I don't dislike about Samsung Contact Center Pro. Review collected by and hosted on G2.com.

The primary focus of SCCP is the customer, aiming to streamline the process for the specific operation in the simplest way achievable.

And due to its multiple channel support it provides it services at best way possible. Review collected by and hosted on G2.com.

Nothing is there to dislike about it, it just that SCCP is monotonus in its oprandy. Review collected by and hosted on G2.com.

I would highly recommend this company because they are fast, polite, efficient and reliable. They handle situations very fast and help you to resolve them as well. Samsung is the way to go. Review collected by and hosted on G2.com.

I have no dislikes nor do I have anything against Samsung. But, I would say maybe improve the wait time so people aren't waiting so long. People hire people that completely understand English. Review collected by and hosted on G2.com.