--- title: Samsung Contact Center Pro Reviews meta_title: 'Samsung Contact Center Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Samsung Contact Center Pro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 17 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Samsung Contact Center Pro Reviews **Vendor:** Samsung Electronics **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.3/5.0 **Total Reviews:** 17 ## About Samsung Contact Center Pro Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. ## Samsung Contact Center Pro Pros & Cons **What users like:** - Users value the **premium service and support** provided by Samsung, enhancing their overall customer experience. (1 reviews) ## Samsung Contact Center Pro Reviews ### 1. Efficient Door-to-Door Service with Dedicated Specialists **Rating:** 5.0/5.0 stars **Reviewed by:** Nosipho Pretty N. | Customer Care Supervisor, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Samsung Contact Center Pro?** I like that it is effetiance, and their door to door service is convenient, and it has dedicated specialist for business and customers **What do you dislike about Samsung Contact Center Pro?** The problem is that it hard to contact them at night **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** When we having the problem with customers device, they dont ask too many questions you get an assistance very quick ### 2. Premium Service and Support That Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Sanju K. | Senior Research Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Samsung Contact Center Pro?** Samsung offers premium service and support to our customers. **What do you dislike about Samsung Contact Center Pro?** The customer executive seems to be working under a lot of pressure. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** If you decide to purchase a new product, ### 3. Samsung contact center is easy to use but not easy to get resolutions **Rating:** 5.0/5.0 stars **Reviewed by:** José C. | Business Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Samsung Contact Center Pro?** Ther whole system is design to be easy to use but their responses and their way to gather informations from the clients can be quite confusing, In my case I had to deal with lack information from Samsung **What do you dislike about Samsung Contact Center Pro?** The people who assist is sometimes very rude, system and respones can be confusing and lack of information to the clients, sometimes as a client we need to seek for the real information on our own **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** They can asssit resolve issues over the phone making it accesible at anytime, this is key since as a lot of people who work from 8 - 5PM time is very hard to find for solutions ### 4. Prompt and Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Floriana O. | Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Samsung Contact Center Pro?** The support agents are always prompt and helpful. I havent encountered any problems. The scalability of the deployment is also aspects. **What do you dislike about Samsung Contact Center Pro?** They only offer phone support, which limits availability for issue resolution. It is difficult for people with schedules to find solutions. Troubleshooting and managing the app also be a bit challenging at times. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** Samsung Contact Center Pro solves the problem of accessing support. It saves me time and effort by providing solutions. This benefits my business by ensuring customer satisfaction. ### 5. Organized and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel M. | UX Researcher, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Samsung Contact Center Pro?** I like that you are able to find the specific product you need assistance with. Also, is nice that they provide oyu with common problems other people have, to make it easier for them to solve your problem. **What do you dislike about Samsung Contact Center Pro?** The time I used it was around christmas time, and it took a little time to get connected with someone. However, I undestand that is a very busy season. Overall was a good experience. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** I have use the chat option. Not really into calling. But overall was a good experience. ### 6. Feneral Review for Samsung Contact center pro **Rating:** 5.0/5.0 stars **Reviewed by:** Edmund Medel A. | Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Samsung Contact Center Pro?** All my Devices are register to the SCC pro and it helps me manage them and also ask for suppport and get a repair scheduled if needed **What do you dislike about Samsung Contact Center Pro?** Repari service not available in phillippines **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** Troubleshooting getting suppport manageing apps and devices ### 7. Does the Job but on expensive side **Rating:** 4.0/5.0 stars **Reviewed by:** Sumeet S. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Samsung Contact Center Pro?** Samsung Contact Center Pro's multi-channel support, real-time analytics, intelligent routing, and cloud deployment are features that can help businesses improve their contact center operations and enhance the customer experience. **What do you dislike about Samsung Contact Center Pro?** with cloud deployment offers many benefits, including scalability and cost-efficiency, some businesses may have concerns about data security or reliability when relying on a third-party vendor to manage their contact center operations and its pricing **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** Enables businesses to manage customer inquiries across multiple channels Provides intelligent routing capabilities to direct inquiries to the most appropriate agent or department Provides real-time analytics and reporting capabilities to monitor and optimize contact center performance Enables data-driven decision-making Cloud-based solution offers scalability, flexibility, and cost-efficiency Helps businesses expand customer service capabilities and deliver exceptional service even as demand increases ### 8. Very Helpful Resource **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Samsung Contact Center Pro?** Helps customers have a platform to air out concerns and get solutions to their problems in a fast and reliable way. As somebody who uses a Samsung product, this helps me find a pointperson to get in touch to whenever I face any issues. **What do you dislike about Samsung Contact Center Pro?** In some cases it might be best to have an initial chat feature pointperson, so that problems are already sent in before a support agent picks up my particular case/ticket. No issues so far. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** It's helping me solve troubleshooting/support issues. ### 9. Samsung Direct **Rating:** 4.0/5.0 stars **Reviewed by:** Linda G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Samsung Contact Center Pro?** It solves my problems in an efficient and effective way. **What do you dislike about Samsung Contact Center Pro?** Any wait time that exceeds the time I have to deal with the problem and identify the solution. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** One central location to address product and user issues. ### 10. A library of helpful resources to use for Samsung products. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Samsung Contact Center Pro?** It has all the relevant articles, questions, and documents I need to learn more about Samsung products. **What do you dislike about Samsung Contact Center Pro?** I can't think of anything that I don't dislike about Samsung Contact Center Pro. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** Whenever I run into an issue with Samsung Contact Center Pro, I need to get either a relevant question answered or get in contact with a chat representative. ### 11. Assistance from unexpected source yet a powerful one **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Samsung Contact Center Pro?** The primary focus of SCCP is the customer, aiming to streamline the process for the specific operation in the simplest way achievable. And due to its multiple channel support it provides it services at best way possible. **What do you dislike about Samsung Contact Center Pro?** Nothing is there to dislike about it, it just that SCCP is monotonus in its oprandy. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** This improves the relationship between the partner and supplier with the help of strong service experties. ### 12. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2023 **What do you like best about Samsung Contact Center Pro?** I would highly recommend this company because they are fast, polite, efficient and reliable. They handle situations very fast and help you to resolve them as well. Samsung is the way to go. **What do you dislike about Samsung Contact Center Pro?** I have no dislikes nor do I have anything against Samsung. But, I would say maybe improve the wait time so people aren't waiting so long. People hire people that completely understand English. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** I get sufficient discounts as well as they take it easy on me. As I am still learning the basics have things. But, most of all the politeness and personality benefit me. ### 13. Experience the Best service **Rating:** 4.0/5.0 stars **Reviewed by:** Sharath H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Samsung Contact Center Pro?** Timely contact with customer friendly access. Makes your visit worthy. **What do you dislike about Samsung Contact Center Pro?** Premises could be better. Like disabled friendly **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** They address the device related problems to the mark. Which benefits all customer's ### 14. Samsung Review **Rating:** 2.5/5.0 stars **Reviewed by:** Persia A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Samsung Contact Center Pro?** easy to find the number to call someone. there wasn't a lot of confusion to find the info needed **What do you dislike about Samsung Contact Center Pro?** The wait time can be too long and would like a chat feature **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** If i have issues with my samsung - tech or billing I can contact them ### 15. Ssung contact center pro **Rating:** 5.0/5.0 stars **Reviewed by:** Deeksha S. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Samsung Contact Center Pro?** It is very easy and efficient to communicate with our customers using samsung contact center. **What do you dislike about Samsung Contact Center Pro?** Nothing as of now. Everything is going good. **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** While communicating with customers, using this product has made it very easy and faster and direct way to connect with them. ### 16. Samsung Contact Center Pro **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Samsung Contact Center Pro?** Easy to communicate with the team. Lot of info is available **What do you dislike about Samsung Contact Center Pro?** The wait time can be too long and would like a chat feature **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** Samsung device related problems ### 17. contact smart TV **Rating:** 4.0/5.0 stars **Reviewed by:** JM G. | Profesor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Samsung Contact Center Pro?** they have a solution for everything, an exclusive service for Samsung customers **What do you dislike about Samsung Contact Center Pro?** the waiting time and the solutions provided, sometimes not useful **Recommendations to others considering Samsung Contact Center Pro:** useful for resolving any questions about smart TV **What problems is Samsung Contact Center Pro solving and how is that benefiting you?** personal solution to any question ## Samsung Contact Center Pro Discussions - [What is Samsung Contact Center Pro used for?](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for) - [View Samsung Contact Center Pro pricing details and edition comparison](https://www.g2.com/products/samsung-contact-center-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+22%3A16%3A31+-0500&secure%5Bsession_id%5D=a7ede9b5-4582-47da-ba73-8ed046edadd2&secure%5Btoken%5D=dbaf1811fefc44af1aa04aa6af5eae4ec630d9144ce30afa348004806acdad45&format=llm_user) ## Samsung Contact Center Pro Integrations - [BETA - Agent Booking Portal](https://www.g2.com/products/beta-agent-booking-portal/reviews) ## Samsung Contact Center Pro Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top Samsung Contact Center Pro Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,053 reviews)