1,140 Samsara Reviews
Overall Review Sentiment for Samsara
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Great safety features. We have only a limited number because we don't currently have dash cams, but the speeding thresholds, harsh break / acceleration, and collision detection let us give more attention to these items for training purposes. We're able to be more proactive when looking at our fleet safety to mitigate the severity of future accidents. Review collected by and hosted on G2.com.
I would like to have more reporting capabilities. The way it's currently set up makes it hard to run a truly custom report to view fleet behavior / trends. Review collected by and hosted on G2.com.
The customer service is great and their web portal is helpful/intuitive. Good APIs and documentation as well. Review collected by and hosted on G2.com.
Often when you submit a help ticket to general support they just send you a link to an article you can read without needing their help. We read those before reaching out so it does us no good and we want actual help from a person. Review collected by and hosted on G2.com.
Samsara does a good job at vehicle tracking and also creates reports for you on travel and fuel usage. It's a great program that helps fulfill all my fleet needs Review collected by and hosted on G2.com.
I would like to see an improvement on updated ETA. It should be able to provide live updates due to traffic conditions every 10 to 15 minutes Review collected by and hosted on G2.com.
Being able to locate machines in the field. Review collected by and hosted on G2.com.
The install procedures are not ideal, engineers asking customers to splice into communication wires is not a good practice.The vehicle gateways interfere with electronic diagnostic tools, this is very dangerous when programming and performing tests and can cause corruption of the software and damaging the controllers. there software does not communicate with all manufactorers. Review collected by and hosted on G2.com.
Makes it very easy to track our assets and make sure we are driving well to save us money on insurance. I like the fact that I can coach my guys when I know that they're not doing well. Customer service is quick as hell. Review collected by and hosted on G2.com.
Sometimes they are a little slow at solving issues that caused my guys to lose points Review collected by and hosted on G2.com.
Great insights into driver behavior from the dash cams. Great interface. Good driver app. Hardware has been very robust and very easy to warranty when issues do come up. Was easier than expected to train drivers on new system. Review collected by and hosted on G2.com.
Reports could be more robust. Some areas seem to lack feature development compared to others. Review collected by and hosted on G2.com.
Locating drivers and assetts is easy. The coaching features are simple. Review collected by and hosted on G2.com.
Can't see how our location compares with other locations within our company. Review collected by and hosted on G2.com.
