JC
Jared C.
Mid-Market (51-1000 emp.)
"Easy to use"
4/5
What do you like best about SambaSafety?

SambaSafety brings essential information quickly to your attention. The UI is easy to use and to find what you're looking for. And the monitoring feature helps to keep us updated on our driver's information. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

I would like more customization options on the account dashboard and for reports and notifications. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your review, Jared! We're thrilled to hear that you find our UI user-friendly and appreciate the quick delivery of essential information.

We understand your desire for more customization options, and we're continuously working to improve our platform based on user feedback. We have shared your suggestions with our Product Team for future enhancements.

If you have any more input, please let us know!

Alejandro R.
AR
Alejandro R.
Mid-Market (51-1000 emp.)
"Great product"
4/5
What do you like best about SambaSafety?

At the moment MVRs are really helpful and the ease of use from the system. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Support is now always fast to answer with urgent care we need Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Hi, Alejandro! Thank you for your feedback. We are glad to hear that you're finding so much value in the unmatched visibility and ease of use our solutions bring to your business.

We sincerely apologize for any inconvenience you may have encountered with our support team. We utilize email communication so that we can assign the most suitable representative to handle your inquiry and ensure faster and higher-quality responses. If you prefer to be contacted by phone instead, kindly inform us, and we'll gladly accommodate your communication preference.

If you have additional feedback, please let us know!

Mike E.
ME
Mike E.
EHS Manager
Mid-Market (51-1000 emp.)
"Samba Safety has driven improvement in all of our Safety metrics."
4.5/5
What do you like best about SambaSafety?

I really enjoy being able to see how our drivers are performing based off of the metrics established. Speeding, HOS, And other items that indicate how our drivers are performing. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

I do not dislike anything currently. I would highly reccomend the product. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Hi, Mike! Thank you for your positive feedback. We're proud to provide you with the tools needed to improve driver performance, enhance safety and optimize your fleet's operations. If you have any further comments or suggestions, please don't hesitate to let us know!

CR
Claire R.
Director
Enterprise (> 1000 emp.)
"Useful aggregator tool for national healthcare company"
3.5/5
What do you like best about SambaSafety?

Can just 'set it and forget it' which is helpful. Customizations at implementation result in our team not having to spend much time watching the tool as it gathers data and reporting for us. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Haven't heard much about any new or updated functions Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Hi Claire! Thank you for taking the time to share your thoughts about your experience with SambaSafety. We appreciate your feedback and are excited that our solution has helped you automate the MVR monitoring process and reduce the time spent on data gathering and reporting.

We understand your desire for more information about new or updated functionality, and we would like to assure you that our team is always working to enhance and improve our offerings to provide the best possible experience for our customers. To stay informed about our latest product enhancements, keep an eye out for our quarterly customer newsletter as well as regular communications in our application and via email about recent updates to our platform. You can also check out our quarterly webinars that often highlight new features or discuss ways to maximize the value of your processes and workflows.

Thank you for choosing SambaSafety as your partner in employee safety management. If you have any further feedback or questions, please don't hesitate to contact us. Our team is always happy to help!

AH
April H.
Mid-Market (51-1000 emp.)
"User friendly and efficient."
4/5
What do you like best about SambaSafety?

Meets the needs I have for driver compliance and takes the work out of it, for myself Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Hard to get ahold of anyone. Email seems to be the only effective way and even then it is not a quick response time. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your review, April! We are happy to hear that we are able to meet your needs when it comes to automation and compliance.

Email communication allows us to ensure the most appropriate rep is assigned to your inquiry, which should result in a quicker and higher-quality response. If you would like our reps to call you rather than email in the future, please feel free to let us know; we are more than happy to use your preferred method of communication. We sincerely apologize for any inconvenience you experienced with our team.

If you have any further feedback or comments, please reach out to our team!

Livette F.
LF
Livette F.
Human Resource Manager
Mid-Market (51-1000 emp.)
"Easy to use"
5/5
What do you like best about SambaSafety?

That it's very easy to use. Just enter the name and license number and you get the MVR. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

All the terminated employees still appear. Im not sure how to get rid of those. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your feedback, Livette! We're thrilled to hear that you find our platform easy to use, promoting safer and more reliable hires. If you continue to have trouble removing former employees, please reach out to your account manager or email us at success@sambasafety.com for help. If you have any further comments or suggestions, please let us know!

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Great product"
4.5/5
What do you like best about SambaSafety?

It is very helpful to have a one stop shop for all states and MVRs. The constant monitoring is another important piece. It does not always work perfectly, but it is a great resource to have Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

There are not many downsides, the constant monitoring does not always catch the positive updates but it does catch the negative uploads Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your review! We appreciate your feedback about SambaSafety. We're glad that you find our platform helpful in efficiently managing and monitoring driver records, saving you time and ensuring compliance and safety. We appreciate your feedback about our monitoring capabilities and have shared your thoughts with our Product Team for future enhancements. If you have any further suggestions or comments, please let us know!

GP
Gene P.
Enterprise (> 1000 emp.)
"Excellent and reliable service"
5/5
What do you like best about SambaSafety?

Support staff is very responsive to our requests. Data is accurate. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Occasional glitches. Daily Vigillo Updates don't always come through. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your review, Gene! We're glad to hear that you have found value in our support staff and accurate data. We apologize for any occasional glitches or inconsistencies. Our team is continuously working to maintain the system's stability and reliability. If you have any further suggestions or questions, please reach out to your account manager or email us at success@sambasafety.com.

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Samba has been a valuable resource."
5/5
What do you like best about SambaSafety?

Ability to quickly run MVRs, but also have a place that serves as an "electronic filing cabinet" for our DOT HC/ CDL Drivers. It has been super helpful. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Reports. The reports I try to run for Medical Certificate expiration dates, for some reason, do not even capture all of my drivers that have Medical Certificates. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

We are grateful for your feedback! It's wonderful to hear that you find the capabilities of our digital platform so valuable.

Thank you for your input about our reporting capabilities, we have shared your thoughts with our Product Team for future enhancements.

We truly appreciate the opportunity to support you in effectively managing the safety and compliance of your drivers. If you have any additional feedback or questions, please feel free to reach out. We're here to assist you every step of the way.

Gerald M.
GM
Gerald M.
Safety Manager
Mid-Market (51-1000 emp.)
"Monitoring Service"
5/5
What do you like best about SambaSafety?

The quickness of Getting or receiving MVRs. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Don't have any issues. Everything I look at is current and up to date. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Hi, Gerald! Thank you for your feedback. We are excited to hear that you've had nothing but a positive experience with our solution and that we are able to meet your needs when it comes to efficiency and security. If you have any further comments or questions, please feel free to reach out to our team!