SambaSafety Reviews & Product Details

Hi Frank! Thank you for sharing your experience with SambaSafety! We greatly appreciate your long-term partnership with us in maintaining compliance with California laws and regulations. We understand that the initial paperwork for California requirements may have been extensive, and we're glad that SambaSafety was able to guide you through the process. We also continuously strive to enhance our services, ensuring an improved experience for our valued customers like you.

It's great to hear you didn't need any help, but our intent is to provide the right level of support based on your specific needs. We try to balance our communication so that it doesn't feel annoying or too infrequent, so we appreciate your feedback and will be reaching out more frequently in the future to ensure you have the appropriate level of support.

We sincerely appreciate your continued trust in SambaSafety and your recognition of the benefits we bring to your operations. If you have any further feedback or questions, please feel free to reach out. We're here to support you every step of the way.

We are glad to hear that you value the speed and convenience of our solution when it comes to performing background checks.

We appreciate you sharing your concerns regarding our fees. The network access fee is a nominal fee used to cover the costs associated with maintaining and improving our network infrastructure which our customers rely on to be robust and available. This fee allows for ongoing investments in hardware, software and security. SambaSafety regularly evaluates fees and is committed to developing and adopting a standardized practice for price increases.

If you have any further questions or concerns, please reach out to your account manager or email us at success@sambasafety.com.

Thank you for your feedback! It's wonderful to hear that you appreciate the reliability, timeliness and detailed nature of our solution.

We appreciate your input about our reporting capabilities and have shared your thoughts with our Product Team for future enhancements.

If you would like each state to work like an enrollment state, we offer the ability to order an MVR at the time of enrollment to simulate that behavior. Today, we limit our enrollment states to those that require it in order to save our customers money on MVRs that aren't strictly required. That way, customers can make the decision on whether they want to order any additional MVRs. Feel free to reach out to your Customer Success Manager for additional assistance.

We are grateful for the opportunity to support you in maintaining a safe and compliant environment for your drivers. If you have any further feedback or questions, please let us know. We're here to assist you in any way we can.

Thank you for your review! We're thrilled to hear that you find our MVR process quick and simple, and that the dashboard provides an excellent overview of drivers needing attention.

We appreciate your feedback about records not being automatically updated when a driver renews their license, and we apologize for any inconvenience it may have caused. We have shared your thoughts with our Product Team for future enhancements. Please reach out to your account manager or email us at success@sambasafety.com if you would like additional assistance with this concern.

Thank you for your review, Theo! We're glad to hear that you're getting the most out of our platform – our goal is to streamline your processes and ensure you stay informed and compliant when it comes to driver safety.

We appreciate your feedback about the user experience and have shared your thoughts with our Product Team for future enhancements.

We would also like to sincerely apologize for any inconvenience you experienced with your account representative. Please ensure your requests are sent to success@sambasafety.com or through our customer portal. This will result in a quicker response and higher quality experience.

If you have additional feedback, please let us know!

Hi Jerry! Thank you for your valuable feedback! We're glad to hear that our solution has allowed you to streamline your MVR processing and provide a more secure way to store sensitive documents online.

We aim to minimize as much manual effort as possible and provide efficient workflows with our solutions, but we also understand that each customer may have unique needs and processes that need to be catered to. We appreciate your feedback and have shared your thoughts with our Product Team for future enhancements. If you'd like to discuss this matter further, please reach out to your account manager or success@sambasafety.com for help.

Our goal is to provide the best possible service and support to our customers. Thank you for choosing SambaSafety!

Hi James! Thank you for sharing your feedback! We understand the challenges that come with managing a team of drivers across multiple states, and we're glad to be a valuable resource for you.

We appreciate your kind words about SambaSafety, and we're excited that you have had a positive experience with our services! Please feel free to reach out if you have any further feedback or questions for our team.

Thank you for your review, Jared! We're thrilled to hear that you find our UI user-friendly and appreciate the quick delivery of essential information.

We understand your desire for more customization options, and we're continuously working to improve our platform based on user feedback. We have shared your suggestions with our Product Team for future enhancements.

If you have any more input, please let us know!

Hi, Alejandro! Thank you for your feedback. We are glad to hear that you're finding so much value in the unmatched visibility and ease of use our solutions bring to your business.

We sincerely apologize for any inconvenience you may have encountered with our support team. We utilize email communication so that we can assign the most suitable representative to handle your inquiry and ensure faster and higher-quality responses. If you prefer to be contacted by phone instead, kindly inform us, and we'll gladly accommodate your communication preference.

If you have additional feedback, please let us know!