Salesmachine Reviews & Product Details

Le fait de pouvoir créer des playboks, des automatisations, de ne plus avoir à penser quand je dois appeler un client et ne plus avoir à créer moi même mes tâches.

Pouvoir renseigner le pulse et beaucoup d'attributs qui permettent ensuite de faire des analyses ou bien de remplir de plus en plus d'infos sur le client pour toujours mieux le connaître et du coup toujours mieux l'accompagner.

Pouvoir suivre l'activité du client en fonction de ses actions et de ce qu'on rempli dans activity pour avoir l'overview du temps qu'il demande et de quel type d'accompagnement il a besoin Review collected by and hosted on G2.com.

Les bugs. Je trouve que cette année nous avons dû faire pas mal de tickets sur différents sujets. Ca arrive bien sûr ! Mais on a quand même moins confiance en le logiciel au fur et à mesure : peur que des automations ne se déclenchent pas, que les scoring ne soient pas les bons...

Le souci de filtre dans Inbox : on voit toujours les playbooks de tout le monde alors qu'on aimerait ne voir que les nôtres. Review collected by and hosted on G2.com.

It helps us keep all our customer information in one place and easy to get started. We are able to connect it to a part of our tech stack like Hubspot and Intercom. It's good if you are starting to create your first playbooks and processes. Also, good value for money if you are small-mid size company, Review collected by and hosted on G2.com.

It's trying to do both sales and customer success but not doing either of them enough. After using them for some time, you notice that it's lacking many core functionalities of a customer success tool that's stable in the market. Native integrations are not sufficient, especially product analytics and subscription management integrations are lacking. I also don't find the tool very stable, we face bugs, and issues rather often and it takes some time to fix Review collected by and hosted on G2.com.

- Ability to see the users at a granular level

- Ability to quickly see amount of users

- The customer service Review collected by and hosted on G2.com.

- Unable to see users based on yearly basis only last 12 months, nothing before

- Unable to do proper reports that are customizable

- Difficulty to breakdown users by contracts and projects assigned to

- Sometimes information is not accurate

- The heat maps aren't as effective as I want to see things even further broken down

- Hubspot integration isn't the best Review collected by and hosted on G2.com.

Having all my "todolist" with all the playbooks and tasks Review collected by and hosted on G2.com.

it's a bit slow to have all the information from intercom (minimum 24h hours) Review collected by and hosted on G2.com.

There are many possibilities for setting up the health score for the customers. Review collected by and hosted on G2.com.

The automatic message sending hours could have more possibilities of choice. Review collected by and hosted on G2.com.

Clearly the playbooks and workflows. We were able to build our entire automatic customer support strategy thanks to SalesM. Review collected by and hosted on G2.com.

The recurring bugs in terms of navigability (filters, going back, saving...). Review collected by and hosted on G2.com.

I appreciate how customizable Salesmachine is, there really are endless opportunities to gain insight into your client's usage, needs and guide your communication and goals. Review collected by and hosted on G2.com.

It does take a significant amount of setup. Review collected by and hosted on G2.com.

Regular improvements

Willing to discuss needed developments and deliver advice.

Reactive customer care responding quite quickly by email and giving regular updates. Review collected by and hosted on G2.com.

Lots of little display / layout dysfunctions and improvements needed (volumes, filters, column width, wrong previews...).

Automations are not enough reliable with a basic email editor that quite often bugs. Review collected by and hosted on G2.com.

I like the fact that the tool helps us set up specific tasks to deal with our customers in a timely manner. Also, I Iike the possibility to create and automate playbooks. My favourite feature is analytics as it helps understand the behaviour of our customers. Review collected by and hosted on G2.com.

I think Salesmachine still has room for improvement. There is a constant necessity to refresh the page, sometimes I do it really very frequently. Also, we found some bugs. Review collected by and hosted on G2.com.

Versatile and easy to use. Used another similar system before, and the settings/admin part of Salesmachine is definitely easier and more clear. Review collected by and hosted on G2.com.

Would need a more extensive integration to our crm, and at times things with the support have moved too slowly. The implementation/onboarding was not that organized. Review collected by and hosted on G2.com.