--- title: Salesloft Reviews meta\_title: 'Salesloft Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4287 reviews by the users' company size, role or industry to find out how Salesloft works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 4287 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Salesloft Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Salesloft, enhancing their daily selling experience with a simple, organized interface. [(256 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086915&qs=pros-and-cons#reviews) Users value the **seamless integration** with Salesforce, enhancing outreach efficiency and organization across teams. [(211 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086773&qs=pros-and-cons#reviews) Users appreciate the **email tracking features** for easily measuring open rates and managing tasks efficiently. [(201 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1087394&qs=pros-and-cons#reviews) Users appreciate the **easy tracking** features of Salesloft, enhancing their efficiency in managing outreach campaigns. [(165 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1083898&qs=pros-and-cons#reviews) Users find Salesloft **extremely helpful** in managing pipelines and measuring engagement through open rates and templates. [(158 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1084897&qs=pros-and-cons#reviews) Users experience **call issues** with Salesloft, finding the app misaligned during calls and support inconsistent. [(164 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1085863&qs=pros-and-cons#reviews) Users experience **integration issues** with Salesloft, particularly with HubSpot and other platforms, affecting efficiency. [(134 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1085559&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial use of Salesloft challenging and somewhat overwhelming. [(116 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086963&qs=pros-and-cons#reviews) Users highlight the **limited features** of Salesloft, expressing a desire for enhanced integrations and customization options. [(114 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086207&qs=pros-and-cons#reviews) Users feel Salesloft is missing **key features** like an auto-dialer and domain rotation, hindering productivity and email deliverability. [(95 mentions)](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1089987&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesloft ##### 1. Ease of Use Users appreciate the **ease of use** of Salesloft, enhancing their daily selling experience with a simple, organized interface. [ See 256 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086915&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "would recommend it" What do you like about Salesloft? ease of use and convenient as it helps reduce my admin tasks it connects to my calendar so clients can just book a time slot with me ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.0/5 "Good overall platform but a bit outdated" What do you like about Salesloft? I like that they have gotten much better support. While a lot of companies are doubling down on AI chat bots, its nice to be able to talk to a human- ##### 2. Integrations Users value the **seamless integration** with Salesforce, enhancing outreach efficiency and organization across teams. [ See 211 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086773&qs=pros-and-cons#reviews) See Related User Reviews RS Ryan S. Mid-Market (51-1000 emp.) 3.5/5 "Invaluable tool for sales individual contributors and management alike " What do you like about Salesloft? The connectivity with our CRM has become invaluable as we make attempts to improve tracking and reporting of activity and outreach. This has increase AK Anshu K. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Sales Management, Needs Better Email Handling" What do you like about Salesloft? I like how Salesloft integrates easily with different types of CRM's, like Salesforce, and it imports all the emails from our company's Gmail account. ##### 3. Email Tracking Users appreciate the **email tracking features** for easily measuring open rates and managing tasks efficiently. [ See 201 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1087394&qs=pros-and-cons#reviews) See Related User Reviews ![Abigail S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abigail S.") AS Abigail S. Small-Business (50 or fewer emp.) 5.0/5 "Better Cadences and Motivating Progress Tracking with Rhythm" What do you like about Salesloft? It’s way better than other cadence tools I have used to create and follow through on cadences. Nice I can customize along the way. Motivating to follo ![Haley A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley A.") HA Haley A. Enterprise (\> 1000 emp.) 4.0/5 "Elevates Prospecting with Smart AI Features" What do you like about Salesloft? I love the ease of use of Salesloft, and how it tracks productivity. It's also nice having a platform that shows who has or has not opened your emails ##### 4. Easy Tracking Users appreciate the **easy tracking** features of Salesloft, enhancing their efficiency in managing outreach campaigns. [ See 165 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1083898&qs=pros-and-cons#reviews) See Related User Reviews RS Ryan S. Mid-Market (51-1000 emp.) 3.5/5 "Invaluable tool for sales individual contributors and management alike " What do you like about Salesloft? The connectivity with our CRM has become invaluable as we make attempts to improve tracking and reporting of activity and outreach. This has increase ![Melissa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa A.") MA Melissa A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Tracks the Sales Process End-to-End" What do you like about Salesloft? Easy usage, we could follow up all the sell process from beginning to end. You will have a plus if you combine it with Trello and your team will make ##### 5. Helpful Users find Salesloft **extremely helpful** in managing pipelines and measuring engagement through open rates and templates. [ See 158 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1084897&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "would recommend it" What do you like about Salesloft? ease of use and convenient as it helps reduce my admin tasks it connects to my calendar so clients can just book a time slot with me ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Team Leader Marketing & Sales at LinkedIn" What do you like about Salesloft? I can see now the calls and the call duration in the productivity tab ### 5 Cons or Disadvantages of Salesloft ##### 1. Call Issues Users experience **call issues** with Salesloft, finding the app misaligned during calls and support inconsistent. [ See 164 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1085863&qs=pros-and-cons#reviews) See Related User Reviews TM Taryn M. Mid-Market (51-1000 emp.) 2.5/5 "Salesloft Review" What do you dislike about Salesloft? I would say my previous response is the same - find a way to make it easier for email bounceback. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Helpful & Easy to Use" What do you dislike about Salesloft? I don't love the interface from the last major update as much but it's still easy to navigate around. Building a connection in the tool to normal Link ##### 2. Integration Issues Users experience **integration issues** with Salesloft, particularly with HubSpot and other platforms, affecting efficiency. [ See 134 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1085559&qs=pros-and-cons#reviews) See Related User Reviews ![VIDUSHI S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIDUSHI S.") VS VIDUSHI S. Enterprise (\> 1000 emp.) 5.0/5 "Salesloft Makes Day-to-Day Selling Easy and Organized in One Place" What do you dislike about Salesloft? Some features come with a learning curve, especially for new users, and it can take a while to fully understand all the available options. At times ![Jamaine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamaine W.") JW Jamaine W. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Sales Tracking, Needs Better Integration" What do you dislike about Salesloft? I find it kinda clunky when trying to add other technologies to the stack, so we always kept our in-house solutions as the other technologies. ##### 3. Learning Curve Users find the **learning curve steep** , making initial use of Salesloft challenging and somewhat overwhelming. [ See 116 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086963&qs=pros-and-cons#reviews) See Related User Reviews ![Ishank S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishank S.") IS Ishank S. Mid-Market (51-1000 emp.) 4.5/5 "Easy SDR Tracking and Email Automation for Sales Managers" What do you dislike about Salesloft? 1.0 Slow response time when handling large cadences. 2.0 new SDRs sometimes struggle with cadences ![Abigail S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abigail S.") AS Abigail S. Small-Business (50 or fewer emp.) 5.0/5 "Better Cadences and Motivating Progress Tracking with Rhythm" What do you dislike about Salesloft? Initial set up is a bit weird with making sure accounts link to users imported in ##### 4. Limited Features Users highlight the **limited features** of Salesloft, expressing a desire for enhanced integrations and customization options. [ See 114 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1086207&qs=pros-and-cons#reviews) See Related User Reviews ![Logan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan M.") LM Logan M. 4.5/5 "Highly Effective for Scalable Outreach" What do you dislike about Salesloft? I think the forecasting features in Salesloft could use improvement in terms of better accuracy. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Salesloft Streamlines Sales Automation with Strong Multichannel Outreach & AI Insights" What do you dislike about Salesloft? Salesloft is technical and it causes some operational glitches that includes syncing errors The app lacks a defined VoIP option and this brings call ##### 5. Missing Features Users feel Salesloft is missing **key features** like an auto-dialer and domain rotation, hindering productivity and email deliverability. [ See 95 mentions ](https://www.g2.com/products/salesloft/reviews?filters%5Bsentiment_snippet%5D=1089987&qs=pros-and-cons#reviews) See Related User Reviews ![Haley A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley A.") HA Haley A. Enterprise (\> 1000 emp.) 4.0/5 "Elevates Prospecting with Smart AI Features" What do you dislike about Salesloft? I don't like not being able to share cadences across different teams. It may be just a security setting, but I am not able to share my cadences with a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Super convenient and helpful platform" What do you dislike about Salesloft? I wish they had a power dialing function in the platform ![Jay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay K.") JK Jay K. Marketing Manager Mid-Market (51-1000 emp.) 11/24/2025 "Intuitive Platform with Impressive AI Email Creation" 5/5 What do you like best about Salesloft? The platform is intuitive and straightforward, making it quick to implement. I especially appreciate the feature that allows you to create emails using their AI, which is a great addition. Review collected by and hosted on G2.com. What do you dislike about Salesloft? There is a noticeable absence of a robust reporting tool that offers visually appealing designs. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? The platform allows us to track sales activities such as calls, emails, and meetings associated with new leads assigned to our sales representatives. It also provides the capability to measure the performance of emails and cadences, enabling us to make adjustments for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Logan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan M.") LM Logan M. Sales/Revenue Operations 2/2/2026 "Highly Effective for Scalable Outreach" 4.5/5 What do you like best about Salesloft? I use Salesloft for reporting and business development functions. I like the ease of mass outreach. Salesloft's ease of use and scalability really stand out to me. We can scale our outreach without adding headcount, which is fantastic. Their team has been great to work with, making the experience even better. The initial setup was easy, which was a big plus. Review collected by and hosted on G2.com. What do you dislike about Salesloft? I think the forecasting features in Salesloft could use improvement in terms of better accuracy. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? Salesloft eases mass outreach and allows us to scale our outreach without adding headcount. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 10/2/2025 "Run far away" 0/5 What do you like best about Salesloft? Basic sequencing tool. It's easy to stand up sequences but that is tablestakes in today's environment. It does the same thing it did ten years ago with very little innovation since then. Review collected by and hosted on G2.com. What do you dislike about Salesloft? Where to start. Their support is terrible, non responsive and not focused on solving the problem. They tell you what they can and can't support rather than trying to find a workaround or a solution for you. When they got hacked and salesloft couldn't talk to salesforce for about two weeks, they basically said "tough - deal with it" instead of offering any sort of credits or refund. After they were hacked, we had to proactively reach out to our CSM to understand the implications rather than anything proactive from salesloft. They are actively getting boatraced in the market by more innovative tools that are focused on using AI at the top of funnel, rather than salesloft who is stuck in 2015. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? They solve a problem that many other platforms solve these days: basic email sequencing. Nothing new or innovative. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steve L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve L.") SL Steve L. Strategic Consultant Automotive Enterprise (\> 1000 emp.) 2/17/2026 "Streamlines Outreach with Seamless Salesforce Integration" 4/5 What do you like best about Salesloft? I like using Salesloft for managing contacts and outreach cadences. Its integration with Salesforce is also a big plus for me, as it allows for advanced organization across multiple business units. It helps to streamline consistent outreach, which is really valuable. As a user, I found it easy to get set up. Review collected by and hosted on G2.com. What do you dislike about Salesloft? It generally works well but there have been downtime instances where it wasn't available. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? I use Salesloft for managing contacts, outreach cadences, and integrating with Salesforce, which streamlines consistent outreach. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Márcio M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Márcio M.") MM Márcio M. Territory Manager - Northern Latin America, Central America and Caribbean 11/7/2025 "Intuitive Interface and Easy Setup" 4.5/5 What do you like best about Salesloft? I appreciate the interactive and user-friendly interface of Salesloft, which is almost playful, allowing me to perform tasks with fewer clicks and quickly find what I'm looking for. Additionally, I like how Salesloft allows automating some tasks, especially those related to emails, which greatly facilitates my daily work. Integrating Salesloft with other tools, such as Salesforce and Outlook, was very easy and almost intuitive, making the initial setup process very smooth. The ease of use and the seamless integration with other platforms like Salesforce and Outlook stand out as aspects I value in Salesloft. Review collected by and hosted on G2.com. What do you dislike about Salesloft? I have no comments Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? I use Salesloft to check performance and plan to automate tasks related to emails, taking advantage of its interactive interface that makes it easier to find what I'm looking for with fewer clicks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Dylan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan C.") DC Dylan C. RevOps Lead Enterprise (\> 1000 emp.) 5/5/2026 "Excellent Cadence Process, In-Depth Analytics, and Strong SalesLoft Support" 4/5 What do you like best about Salesloft? Excellent process for cadences. The in depth analytics is great too. We also have excellent support from the SalesLoft team Review collected by and hosted on G2.com. What do you dislike about Salesloft? The linkage for meetings isn't always the best from what we've experienced Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? Outreach with cadencing and insights to call/meeting performance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Miguel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel B.") MB Miguel B. Marketing Specialist Mid-Market (51-1000 emp.) 1/8/2026 "Outdated Interface Makes Workflow Management Tiring" 2/5 What do you like best about Salesloft? What I like most is the ability to organize my workflow using cadences. Review collected by and hosted on G2.com. What do you dislike about Salesloft? The interface feels quite outdated, almost as if you're browsing a very old website overloaded with text. At times, this can become quite tiring. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? This platform is useful for monitoring sales, particularly when it comes to tracking the prospects you are currently working with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 9/29/2020 "Great for ADR/SDR" 4.5/5 What do you like best about Salesloft? I enjoyed the clean data and it is easy to.use and implement. Review collected by and hosted on G2.com. What do you dislike about Salesloft? The other options in the marketplace are buying there data. Why should I keep using it. Review collected by and hosted on G2.com. Recommendations to others considering Salesloft: Make sure you have the right people using this platform. They have to buy-in. Don't force it on them. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? Speed of outreach. I have been able to stay in front of more people since I have started using this tool. Review collected by and hosted on G2.com. Show More 2/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/21/2026 "Frequent Technical Issues and Support Gaps Undercut an Otherwise Easy-to-Use Tool" 2.5/5 What do you like best about Salesloft? It’s easy to use, and the conversation intelligence features help a lot. I’ve also seen good results from the prospecting. Review collected by and hosted on G2.com. What do you dislike about Salesloft? It has technical issues very often. Also, in 2026 there was a massive breach with Drift. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? Outreach and prospecting in general. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Keegan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keegan M.") KM Keegan M. Sales Development Representative Mid-Market (51-1000 emp.) 9/7/2025 "non responsive / lack customer centric approach to solving problems even the slightest time" 1.5/5 What do you like best about Salesloft? it almost seemed like the simplicity or the lack of anything besides a sequencing tool that was very bulky, templates that were very hard to build, and a dialer that would have you calling an molasses like speed. When I initially started using Salesloft, the platform felt quite rudimentary in several key areas. Specifically, the process of setting up sales sequences was incredibly cumbersome and time-consuming, making it a frustrating experience. Furthermore, creating and customizing email templates proved to be a real nightmare due to its limited functionality and clunky interface. Lastly, I consistently encountered significant performance issues with the integrated dialer, as it was extremely slow and unreliable, hindering my ability to make calls efficiently. Review collected by and hosted on G2.com. What do you dislike about Salesloft? At the time, inability to effectively build lists and share routine sales process cross-collaboratively. Documentation and ability to guide, navigate, or pull other individuals on my team to instances or profiles that I wanted them to see, listen to a call, or review messaging. During that period, the primary challenges encompassed the inadequate functionality for constructing targeted lists and facilitating the cross-functional sharing of standardized sales procedures. Furthermore, the absence of comprehensive documentation and the difficulties associated with guiding, directing, or enabling team members to access specific instances, profiles, call recordings, or messaging significantly impacted our team's operational efficiency. Review collected by and hosted on G2.com. What problems is Salesloft solving and how is that benefiting you? I guess sales law for my superiors was observing, or was solving observability. Optical or performance metrics over time and other other things, attempting to coach, shit like that, and they didn't really benefit me too much because the tools that were given, or attempted to enable us were lackluster, bulky, and ineffective. And there was not too much customer support. So our managers fired us because they didn't see productivity and didn't know how to use a tool and didn't need to. Review collected by and hosted on G2.com. 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