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Top 10 SF Service Cloud Alternatives & Competitors

(5,606)4.4 out of 5

Salesforce Service Cloud is not the only option for Help Desk Software. Explore other competing options and alternatives. Help Desk Software is a widely used technology, and many people are seeking easily administered, popular software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Salesforce Service Cloud include business needs and user experience. The best overall Salesforce Service Cloud alternative is Zendesk Support Suite. Other similar apps like Salesforce Service Cloud are Sprinklr Service, Zoho Desk, Freshdesk, and Intercom. Salesforce Service Cloud alternatives can be found in Help Desk Software but may also be in Social Customer Service Software or Live Chat Software.

Best Paid & Free Alternatives to Salesforce Service Cloud

Zendesk Support Suite
Sprinklr Service
Zoho Desk
Freshdesk
Intercom
Gladly
HubSpot Service Hub
Genesys Cloud CX

Top 10 Alternatives to Salesforce Service Cloud Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Salesforce Service Cloud stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Financial Services, and find the best product for your business.

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Zendesk Support Suite is:

Slower to reach roi

More usable

Better at support

See all Zendesk Support Suite reviews

Sprinklr Service

By Sprinklr

(496)4.3 out of 5

Optimized for quick response

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Sprinklr Service is:

More expensive

Easier to do business with

Easier to set up

See all Sprinklr Service reviews

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Gainsight Customer Success

(1,552)4.5 out of 5

Optimized for quick response

Gainsight’s innovative customer success technology is driving the future of growth. With Gainsight CS it’s never been easier to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Gainsight’s product portfolio is used by hundreds of companies, including nearly 200 publicly traded organizations. Learn how leading companies such as GE Digital, SAP Concur, Box, and many others use Gainsight at www.gainsight.com

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Reviewers say compared to Salesforce Service Cloud, Gainsight Customer Success is:

Slower to reach roi

Easier to do business with

Better at support

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Zoho Desk

By Zoho

(6,197)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Zoho Desk is:

Easier to set up

Easier to admin

More usable

See all Zoho Desk reviews

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Freshdesk is:

Easier to set up

Easier to admin

More usable

See all Freshdesk reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Intercom is:

More experienced

Better at executing

More responsive

See all Intercom reviews

Gladly

By Gladly

(983)4.7 out of 5

Optimized for quick response

Gladly is a customer service software.

Categories in common with SF Service Cloud:

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Reviewers say compared to Salesforce Service Cloud, Gladly is:

Slower to reach roi

Easier to set up

More usable

See all Gladly reviews

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, HubSpot Service Hub is:

Slower to reach roi

Better at support

Easier to set up

See all HubSpot Service Hub reviews

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

Optimized for quick response

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with SF Service Cloud:

Get a quote

Reviewers say compared to Salesforce Service Cloud, Genesys Cloud CX is:

Slower to reach roi

More usable

Easier to set up

See all Genesys Cloud CX reviews

Kustomer

By Kustomer

(430)4.4 out of 5

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Kustomer is:

Slower to reach roi

Better at support

Easier to set up

See all Kustomer reviews

#10

ServiceNow Customer Service Management

By ServiceNow

(167)4.4 out of 5

ServiceNow Customer Service Management improves service operations and engages customers with digital workflows, allowing work to be routed effectively across front, middle, and back offices to solve customer problems. Automate tasks and leverage AI to accelerate time to resolution and enable employees to provide customers with personalized service. Monitor products and services to proactively address issues before customers are impacted. Empower customers to find answers and take action from a personalized experience that allows them to submit requests directly to the right teams, get visibility into status updates and receive conversational guidance to resolve issues quickly. || Unified Customer Service - ServiceNow Customer Service Management brings front, middle, and back offices together, on a single platform. This gives everyone involved in issue resolution visibility into issue status, reduces resolution time, and improves both the agent and customer experience. || Proactive Issue Resolution - We proactively address customer issues and predict outages before they occur, enabling organizations to take action to minimize disruption. This is done by monitoring the health of customers’ products and services. We understand who is impacted when issues occur and notify customers before they know there is a problem. And we do it on a single platform. || Automated Self-Service - ServiceNow increases customer use of self-service by instantly handling common customer requests using the service catalog, powered by workflow, automation, and integration. We go beyond typical customer self-service solutions through our automation capabilities, boosting self-service rates, and reducing volumes into the contact center.

Categories in common with SF Service Cloud: