Top 10 SF Service Cloud Alternatives & Competitors

(5,621)4.4 out of 5

Explore the best alternatives to Salesforce Service Cloud for users who need new software features or want to try different solutions. Help Desk Software is a widely used technology, and many people are seeking quick, top rated software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Salesforce Service Cloud include user interface and sales data. The best overall Salesforce Service Cloud alternative is Zendesk Support Suite. Other similar apps like Salesforce Service Cloud are Sprinklr Service, Zoho Desk, Freshdesk, and Intercom. Salesforce Service Cloud alternatives can be found in Help Desk Software but may also be in Social Customer Service Software or Live Chat Software.

Best Paid & Free Alternatives to Salesforce Service Cloud

Zendesk Support Suite
Sprinklr Service
Zoho Desk
Freshdesk
Intercom
Gladly
HubSpot Service Hub
Genesys Cloud CX

Top 10 Alternatives to Salesforce Service Cloud Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Salesforce Service Cloud stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Financial Services, and find the best product for your business.

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TeamSupport

(880)4.4 out of 5

Optimized for quick response

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.

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Reviewers say compared to Salesforce Service Cloud, TeamSupport is:

Better at support

Easier to set up

Easier to admin

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Zendesk Support Suite

By Zendesk

(6,184)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Zendesk Support Suite is:

Slower to reach roi

More usable

Better at support

See all Zendesk Support Suite reviews

Sprinklr Service

By Sprinklr

(498)4.3 out of 5

Optimized for quick response

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Sprinklr Service is:

More expensive

Easier to do business with

Easier to set up

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Zoho Desk

By Zoho

(6,347)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Zoho Desk is:

Easier to set up

Easier to admin

More usable

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Freshdesk

By Freshworks

(3,504)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Freshdesk is:

Easier to set up

Easier to admin

More usable

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Intercom

By Intercom, Inc.

(3,361)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Intercom is:

More experienced

Better at executing

More responsive

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Gladly

By Gladly

(1,012)4.7 out of 5

Optimized for quick response

Gladly is a customer service software.

Categories in common with SF Service Cloud:

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Reviewers say compared to Salesforce Service Cloud, Gladly is:

Easier to set up

Slower to reach roi

Better at support

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HubSpot Service Hub

By HubSpot

(2,508)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, HubSpot Service Hub is:

Slower to reach roi

Better at support

Easier to set up

See all HubSpot Service Hub reviews

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

Optimized for quick response

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with SF Service Cloud:

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Reviewers say compared to Salesforce Service Cloud, Genesys Cloud CX is:

Slower to reach roi

More usable

Easier to set up

See all Genesys Cloud CX reviews

Kustomer

By Kustomer

(430)4.4 out of 5

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Categories in common with SF Service Cloud:

Reviewers say compared to Salesforce Service Cloud, Kustomer is:

Slower to reach roi

Better at support

Easier to set up

See all Kustomer reviews

#10

ServiceNow Customer Service Management

By ServiceNow

(174)4.4 out of 5

ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.

Categories in common with SF Service Cloud: