What I appreciate most about Agentforce Sales is that it genuinely reduces the day-to-day sales workload, rather than simply offering assistance.

It takes care of repetitive tasks such as follow-ups and routine updates, and since it’s tightly integrated with CRM data, the insights it provides feel relevant and easy to act on.

Overall, it comes across more like a digital sales teammate than just another tool in the stack. Review collected by and hosted on G2.com.

One downside of Agentforce Sales is that it can feel overly dependent on data quality—if your CRM data isn’t clean or well-structured, the outputs and automation lose effectiveness.

It can also be complex to set up and customize, especially for teams without strong Salesforce expertise.

Lastly, there’s a bit of a black-box effect with AI-driven actions, which can make it harder to fully trust or control certain decisions. Review collected by and hosted on G2.com.

Salesforce Sales Cloud helps me organize and prioritize leads effectively, so I don’t miss important opportunities. It has also significantly improved my ROI and gives me real peace of mind when it comes to managing leads. Review collected by and hosted on G2.com.

I found the initial setup of Salesforce Sales Cloud pretty difficult. I ended up having to hire a Salesforce admin to handle automations, page layouts, and the opportunity and lead processes. For me, that really highlights the steep learning curve and how complex the configuration can be for new users who don’t have specialized knowledge. Review collected by and hosted on G2.com.

Honestly? The fact that it actually remembers everything so I don't have to!

The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer.

The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break.

And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week. Review collected by and hosted on G2.com.

Honestly? The fact that it actually remembers everything so I don't have to!

The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling.

Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly.

The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break.

And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows.

Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle. Review collected by and hosted on G2.com.

What I like most about Agentforce Sales is its powerful AI-driven automation, strong customization options, and clear, end-to-end visibility into the sales pipeline. It enables sales teams to manage leads, opportunities, forecasting, and customer interactions more efficiently, while cutting down on manual work through intelligent automation and real-time insights. Review collected by and hosted on G2.com.

One thing I dislike about Agentforce Sales is that it can feel complex and overwhelming for new users because of its broad range of features and customization options. The platform also comes with a steep learning curve, and implementation or more advanced customization often requires technical expertise. On top of that, licensing, add-ons, and support costs can add up quickly and become expensive for smaller teams or organizations. Review collected by and hosted on G2.com.

I like how Agentforce Sales helps with customer 360 and actually performs actions for our customers instead of just answering questions. I appreciate the ability to manage campaigns to closed opportunities and future relationships with clients. It's great that everything we need can be done in one place, as we were struggling with multiple platforms before. I also find it helpful that it doesn't just capture and do prompts but also understands 'do not do' instructions. Review collected by and hosted on G2.com.

Creating an agent with voice- i want i should speak everything in any language be it hindi english or french and my agent would be 100% ready Review collected by and hosted on G2.com.

I love being able to see my data on the map. It puts everything into perspective visually and makes the information much easier to understand at a glance. I also really like being able to create boundaries so I can see what’s within a certain mile radius of where I’m going to be. Review collected by and hosted on G2.com.

There isn't anything I dislike. It's a great tool, user friendly and the trailhead Salesforce provides help you navigate if you're s new or experienced user. Review collected by and hosted on G2.com.

Sales Cloud provides a way to manage my entire sales cycle while giving me a 360-degree view. I also have access to the standard automations available, which helps keep things organized. On top of that, I can integrate email and marketing tools to support my workflow. Review collected by and hosted on G2.com.

The licensing cost can be high, and user training is required. If the number of users is high, the admin work and setup also need to be done properly. Review collected by and hosted on G2.com.

What I like best about Salesforce Sales Cloud is its ability to centralize all customer and pipeline data in one structured, reliable system. It gives complete visibility into accounts, opportunities, activities, and forecasting, which makes sales tracking much more transparent and organized.

The customization capabilities are particularly valuable. We can tailor fields, workflows, reports, and dashboards based on our specific sales process, which helps maintain data discipline and consistency across the team.

It also improves collaboration between marketing and sales by ensuring clean handoffs, proper lead tracking, and clear ownership. Overall, it drives accountability, improves forecasting accuracy, and supports better decision-making. Review collected by and hosted on G2.com.

While Salesforce Sales Cloud is extremely powerful, the platform can feel complex, especially for new users. Without proper training and governance, data entry can become inconsistent, which impacts reporting accuracy.

Customization, while a strength, can also become overwhelming. Over-customization sometimes leads to cluttered layouts and fields that are not actively used, affecting usability.

Additionally, reporting can require advanced configuration to get exactly what you need, and performance can occasionally slow down when handling large volumes of data.

Overall, these challenges are manageable with strong internal processes, but improvements in user simplicity and streamlined reporting would enhance the experience further. Review collected by and hosted on G2.com.

I like how smooth the integrations and the whole process are in Salesforce Sales Cloud. The recent feature of Agentforce for auto quote creation is crazy, reducing the quote creation process from 72 clicks taking 3-4 minutes to just 5-10 seconds, which greatly boosts productivity. Our integration with SAP for invoices works really well. The initial setup of Salesforce Sales Cloud was convenient, and we've received very positive feedback from users. I appreciate how sophisticated the platform is, especially after acquiring multiple companies—it makes data migration much easier. Review collected by and hosted on G2.com.

While on call and converting a lead at the same time, the call gets dropped. Review collected by and hosted on G2.com.

Agentforce Sales is very easy to work with and offers a lot of different aspects. I use it for sending information, keeping some of our CRM information, and using it for communication throughout our team. It helps solve issues with space and getting files and information on accounts to other individuals on my team, and it works seamlessly. Review collected by and hosted on G2.com.

There have been additions through the American Red Cross on adding certain things and that's taken a while. There have been times where it was unable to utilize it because of the employer not having these things available. And then once certain additions were made, then it was much easier to use. We encountered a lot of challenges as we were trying to learn the system. It did take about a month or a month and a half to really get to utilize it properly. Review collected by and hosted on G2.com.