What i like the most about agentforce Sales is how it makes more centralice everything, so the teams can manages leads, accounts, opps, and activities. Also, I like de UI and integrations that now more and more with MCP improve the client experience and possibilities. Also, the onboarding and training to unsderstand how to use it is very organized. Review collected by and hosted on G2.com.

What i dislike the most about agentforce sales is that the platform cna become complex quickly once you move beyond the standard CRM setup and start adapting it to real business processes.

For AI and Agentforce specifically, i think the biggest challenge is performance and consistency. The AI capabilities are valuable and promising, especially because they are connected to Salesforce data and business processes, but in some cases the experience does not feel as fast or accurate as others Ai providers that are more specialized in conversational AI or coding assitance. Review collected by and hosted on G2.com.

Integrating AI seamlessly into our CRM process has changed the game for us completly. There is no more need for tedious manual record keeping and logging, the new Agentforce AI-based system automates this part effortlessly.

I have found it very convenent to use the pipeline forecasting dashboards which offer real-time revenue forecasts to our management team with remarkable accuracy. The UI of this system is extremely user-friendly, moving from one customer interaction point to another is smooth.

What amazed me was the ease with which we integrated our Outlook and Slack system. All we had to do was click some buttons and data silos were eliminated instantly. Although this system has removed all administrative hassle for our sales reps, helping save about 4 to 5 hours per week for each team member. Review collected by and hosted on G2.com.

Though the Agentforce AI functionalities offer great value for money, it's obvious that the prices offered by them are quite high. I have also observed that when syncing the data from other marketing tools, there is often some latency and the need to refresh the page. The back-end setup interface is not quite user-friendly as compared to the sleek front-end interface enjoyed by our salespeople. Review collected by and hosted on G2.com.

What I like best about Agentforce Sales is its ability to centralize customer and sales data in one platform, making it easier to track leads, opportunities, and customer interactions. The automation features help reduce manual work, improve productivity, and ensure timely follow-ups. The customizable dashboards and reports provide valuable insights into sales performance, enabling better decision-making. Its integration capabilities with other business tools also help create a seamless workflow across teams. Review collected by and hosted on G2.com.

One drawback is that advanced customization and premium features can increase implementation and licensing costs. Additionally, certain reports or pages may experience slower performance when working with large volumes of data.

Although Agentforce Sales provides robust sales management capabilities, it can be challenging for new users to learn all its features. Some administrative tasks and customizations require technical knowledge, which may increase dependence on administrators or consultants. Review collected by and hosted on G2.com.

What I like best about Agentforce Sales is how it brings everything together in one place and gives our teams a clear view of customers, opportunities, and performance. As a Senior Executive at iQor, having real-time visibility into the sales pipeline and customer interactions helps us make faster, more informed decisions and keeps everyone aligned on priorities. One of the biggest benefits is the ease of collaboration. Sales, operations, customer experience, and leadership teams can all work from the same source of truth, which reduces silos and improves communication across the organization. Review collected by and hosted on G2.com.

While Agentforce Sales is a powerful platform, one challenge I’ve run into is that it can feel overwhelming at times, especially for new users. It offers a tremendous amount of functionality, which is a real strength, but that breadth also creates a learning curve and often requires ongoing training so teams can consistently take full advantage of its capabilities.

Another area that could be improved is customization. Even though flexibility is one of the platform’s biggest benefits, implementing changes and maintaining a highly customized environment can sometimes demand significant administrative effort and technical expertise. Review collected by and hosted on G2.com.

What I like best about Agentforce Sales is the AI agents that automate all the admin work. Instead of wasting time on manual CRM updates, lead prospecting, and email crafting, the AI agents handle these tasks 24/7. This lets me focus on what actually matters - building relationships and closing deals. The Sales Coach feature is also incredible for getting personalized feedback on my pitches. Plus, the single unified platform eliminates the frustration of switching between multiple tools. Review collected by and hosted on G2.com.

What I dislike about Agentforce Sales is the high implementation costs and complexity. The initial setup can be overwhelming and time-consuming, with significant cost overruns during implementation. For smaller businesses, the pricing might not justify the ROI. Additionally, the AI agents sometimes struggle with complex sales scenarios that require nuanced human judgment, and the feature set can be overwhelming for new Salesforce users who need extensive training. Review collected by and hosted on G2.com.

Agentrforce Sales has truly changed our approach to sales in a drastic manner. Before this tool, we would spend at least an hour each morning organizing leads into spreadsheets.

Lead scoring by AI has been the most impressive part for me — every morning, when I sign up, all my leads have been sorted and updated in seconds.

Email tracking helped me identify that someone opened my proposal three times today, so I called him right away and closed the deal. Results speak for themselves.

Pipeline reviews have been made easy due to the live dashboard — it saves us at least half an hour each week without preparing reports.

Our onboarding was hassle-free — with help from the Salesforce support team, we managed to become fully independent within two weeks of using Agentforce.

In regard to ROI, we've been able to cover the price of the subscription within the very first month of its use by making more deals.

Integration with Slack and Gmail ensures that there's nothing to worry about missing anything — seamless integration makes everything easier and faster. Review collected by and hosted on G2.com.

Although Agentforce Sales is a robust software tool, we have identified some issues based on our day-to-day experience.

The UI is complex and intimidating for a new user – whenever a new recruit comes onboard, he finds himself in a difficult situation as there are too many options on the dashboard to comprehend in the initial week. An easy beginner mode will go a long way.

The price plans can be a bit expensive since the price per user increases in case of small or mid-sized organizations. A more economical price plan will certainly do justice.

Documentation should be easier to understand – although the technical support staff is very supportive, we had to file several help requests in the initial two weeks as the documentation was poorly organized.

Sometimes there may be slow page loads especially when processing large data sets or generating various reports at once. This becomes troublesome during Monday mornings.

There are occasions where the AI recommendations do not seem to be industry-specific and relevant, thus making them less valuable. Review collected by and hosted on G2.com.

What I value most about this solution is how it has evolved from a fairly standard customer relationship management platform into something proactive and genuinely helpful. As a daily user, I really appreciate how intuitive it has become in terms of layout and overall UI/UX. I no longer have to click through countless tabs just to find what I need to do.

What has helped me a lot in organizing my workdays is the introduction of autonomy. Unlike many other systems of this type, the platform doesn’t just collect information—it actually uses it to help me plan my next actions. In particular, features such as activity logging and email insights mean I now spend less time entering the necessary information.

On top of that, the fact that this CRM integrates smoothly with all the tools we currently use makes the whole process even easier. The platform also runs quite stably and gives me plenty of opportunities to improve my performance. Review collected by and hosted on G2.com.

Although the transformation into an ecosystem powered by autonomous AI is nothing short of amazing, the sheer size of the platform creates a fairly steep learning curve during onboarding. New employees need to invest considerable effort to get a solid grasp of the customizable interface and to set up the agents themselves. Our main source of frustration, however, is the complicated pricing and ROI model we have to navigate. It can be difficult to determine whether it makes more sense to use additional user seats ($125+ per month) or Flex Credits ($0.10 per action) rather than paying a fixed amount ($2) per conversation. If usage in the Digital Wallet isn’t tracked carefully, it can lead to unexpected consumption-related expenses, which makes ROI calculations harder to get right at first. Review collected by and hosted on G2.com.

What really sets it apart is how it transforms from a passive CRM into an active, intelligent colleague. For me, its biggest strength is the combination of the Atlas Reasoning Engine and Data Cloud. Beyond giving my reps clear “next step” recommendations, the software leverages integrations with other tools to analyze customer data in real time and autonomously carry out processes like sending follow-up emails and scheduling meetings.

The interface feels seamless because the AI functionality is built directly into the platform, instead of forcing our representatives to dig through related lists or rely on separate applications to access everything.

Overall, it has been a major shift for performance. By automating lead qualification, we’ve reduced administrative work by about 3–4 hours per week per representative. Review collected by and hosted on G2.com.

The biggest friction point is that the initial setup is difficult, and solid data management is essentially mandatory. Agentforce operates through the Salesforce Data Cloud, and if the underlying system’s metadata is disorganized or outdated, the autonomous agents will still retrieve the wrong information—just very precisely. We also found that defining our guidelines and prompts correctly was more challenging than we expected at the outset.

On top of that, the cost structure can be hard to interpret when planning budgets. It’s confusing to sort out what’s actually included in the pricing for Flex Credits, conversation billing, and user fees. Review collected by and hosted on G2.com.

Lead scoring automation and the new Agentforce AI insights have been truly revolutionary in our day-to-day work. We no longer have to rely on intuition when prioritizing leads; instead, the software automatically highlights the leads with the highest intent, which has helped cut down our sales cycles considerably.

The user interface is so smooth that our representatives don’t need to put in any extra effort to use it. The Kanban board feature makes it easy to track our deals without adding extra logging time. Finally, because Agentforce integrates smoothly with Outlook and Slack, we don’t have to keep switching back and forth. As a result, we can keep all our information organized in one place without any hassle. Review collected by and hosted on G2.com.

Customizing the software is particularly challenging because the onboarding and setup learning curve is steep. Without an in-house Salesforce admin, it can be difficult to tailor the software to our needs, and response times may end up being quite long—even after paying for higher-tier support services.

Another challenge with the system is its pricing strategy. Licensing fees can rise very quickly as you add artificial intelligence features. If the entire team isn’t using the software to its fullest capacity, the overall ROI drops significantly. In addition, performance can become rather slow when running large reports with filters across several regions at the same time. Review collected by and hosted on G2.com.

Visibility into the full account/contact record — activity history, past touches, opportunity stage all in one place, so you're not prospecting blind. Integration ecosystem — plays well with other tools (data enrichment, dialers, marketing automation) even if the native sequencing tool isn't your favorite Review collected by and hosted on G2.com.

Sequence/cadence building feels clunkier — less intuitive than Outreach's step builder, fewer branching/automation options. Weaker engagement analytics — harder to see open/click/reply performance at a glance compared to Outreach's dashboards. We had a whole PSR as an org highlighting differences, basically - not a purpose built application for sales outreach and it shows. Review collected by and hosted on G2.com.