Salesforce is the necessary component for sales work (or so it seems) these days. There are other options out there, however Salesforce has done such a good job of capturing the market at the right point, and Salesforce does a great job of standing teams up very quickly to get the most out of their product! I use it daily to build reports for my team, I am a bit of a super-user beyond my role, and find building dashboards very easy. I often help onboard new teammates due to the lateral data I have gathered from other organizations. The good thing is if you've used Salesforce as a base at any other place, you'll be able to slide right in to using it at your next job! Review collected by and hosted on G2.com.
I find there is a bit of complacency from Salesforce regarding the features and products/pricing as well as the gaping data solutions problem on the back-end of their solution. It is often extremely hard to navigate your system after a few years of operation, unless you have a dedicated individual on your team for data clean-up and do so quarterly. Review collected by and hosted on G2.com.
Video Reviews
The most comprehensive CRM tool I've come across
Excellent CRM mobile application
Great for on busy days and on the go needs
3,010 out of 3,011 Total Reviews for Salesforce Platform
Overall Review Sentiment for Salesforce Platform
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Firstly, I am Salesforce Developer and as a user I can say that it is very powerfull and flexible platform. you can customize anything if you want some automation you can easily done this using flows and and It also connects easily with other platform like shopify and hubspot and It also provides the community to learning new things like trailhead.It makes life so much easier for Bussiness and developers. Review collected by and hosted on G2.com.
as a user what I don't like about salesforce is that it is very expensive espically for small bussiness and startups and as a developer when you are dealing with large amount do data so the reports and dashnord can run slowly and sometimes governor limit can restrict the complex operation. Review collected by and hosted on G2.com.
We use Salesforce to track all the sales pipelines and manage the accounts of multiple users. I like the fact that it has made our lives easier, and we can track everything in one place without maintaining multiple Excel sheets for many tasks. We have also enabled workflows and enabled daily and weekly report which has really helped us to keep everyone updated. Review collected by and hosted on G2.com.
The platform really is awesome, but the UI can be a bit improved. they can make it a little modern. Also, the cost is a bit on the higher end, making it hard for startups and small businesses to use it. Review collected by and hosted on G2.com.
Extremely great front-end solution for any business for all size and processes. With plenty of case studies and customer support direct with their Salesforce Services. Review collected by and hosted on G2.com.
Lately the platform has opted to onboard solutions with more clear price-conscious drivers. Given the value the platform offers from their native solutions, I think the newly packaged clouds are trying too hard to push the bottom line. Review collected by and hosted on G2.com.
The salesforce platform helps our organization keep our constituents in order so that we can fundraise more money, and more money means more programs and the community is getting more help.
All our data is kept in one source of truth instead of having siloed systems.
Salesforce helps us keep all our data clean so we are able to slice and dice it as needed in an easy way, which is all done with clicks, not code Review collected by and hosted on G2.com.
The only issue with the platform was the integration being a huge barrier to entry. As a large organization we needed to hire a Salesforce partner in order to help us onboard and build out our integration. Review collected by and hosted on G2.com.
What I like best about the Salesforce platform is how flexible and customizable it is to fit unique business needs without heavy coding. The ability to automate processes, create helpful reports, and build user-friendly experiences all in one place makes a huge impact. Plus, with three major releases a year and a strong community, there’s always something new to learn and ways to keep improving the org. Review collected by and hosted on G2.com.
One downside of Salesforce is that complexity can build up quickly, especially as customizations stack over time. It can make managing technical debt and keeping the org clean a challenge. Licensing costs can also add up fast as needs grow. And while the platform is powerful, some features feel half-baked on release and require extra workarounds or patience as they evolve in later updates. Review collected by and hosted on G2.com.
The most powerful features in my opinion as salesforce developer of salesforce platforms are :
1-It provides the cloud services- sales cloud, service cloud, marketing cloud, commerce cloud,community cloud.
2-Extensive custimization.
3-It supports multi-tenancy.
4-Robust Integration capabilities.
5-Robust security model.
6-Ease of use
7-Customer support is good. Review collected by and hosted on G2.com.
Overall salesforce is good but there are a few things I noticed in the form of dislikes:
High subscription cost for small businesses.
Some pages are slow to load because they are cloud-based.
Not all the features are available in Lightning. Review collected by and hosted on G2.com.
Ease of Implementation using custom and standard features
Flexibility of customization using APEX and LWC Framework for UI Development
Power Declarative Automation Features: Flows, Process Builder
Customer Centric and Customer Support Review collected by and hosted on G2.com.
The resource limitation with governor limits imposed.
Pricing/cost of services Review collected by and hosted on G2.com.
I like how user friendly the software can be out of the box. Even from a developer perspective, they make it easy to create your ideas and plans. If you are new to Salesforce, there is plenty of resources to learn it. We were able to integration with our ERP as well. Review collected by and hosted on G2.com.
There are a few things that it's missing when it comes to reporting. But it's possible for them to be added in a future release. Review collected by and hosted on G2.com.
Salesforce is the best CRM around. It meets all the requirements in an efficient way for simple businesses, it is ready to use while in complex businesses it' provides various features like flow, report, and dashboard many more, I used Zoho CRM and Hubspot as compared to both Salesforce easy to use and we can learn from the trailhead with provides us all the knowledge related to salesforce also the demand of salesforce in IT industry is on BOOM. I have used Salesforce last 2 years, if you want to try you can use dev org for free. Review collected by and hosted on G2.com.
It's literally vast like the learning to salesforce is never ends and the developer console ui is bit moderate Review collected by and hosted on G2.com.
Billing, CPQ, and the Sales and Service Clouds are tightly integrated as one family and are easy to use. You can get all the needed information in one place. Review collected by and hosted on G2.com.
Sometimes accessing certain pages is very slow, and users have to wait patiently for it to finish loading. We have a lot of integration points with third-party software, and this makes it more complicated. Review collected by and hosted on G2.com.
