I've been using Salesforce platform for several years now. I have been a self learning admin and developer/consultant. I always love the simplicity of using point and click tools and be able to customize the platform according to business needs. With the new features and tools it's amazing to see how Salesforce platform can be leveraged to provide best customer service and drive business growth. Review collected by and hosted on G2.com.
Salesforce licenses can be expensive, particularly for small companies and startups. Licensing fees, add-on costs can add up quickly to customers budget and do not justify the return on investment. Review collected by and hosted on G2.com.
Video Reviews
The most comprehensive CRM tool I've come across
Excellent CRM mobile application
Great for on busy days and on the go needs
2,940 out of 2,941 Total Reviews for Salesforce Platform
Overall Review Sentiment for Salesforce Platform
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Firstly, I am Salesforce Developer and as a user I can say that it is very powerfull and flexible platform. you can customize anything if you want some automation you can easily done this using flows and and It also connects easily with other platform like shopify and hubspot and It also provides the community to learning new things like trailhead.It makes life so much easier for Bussiness and developers. Review collected by and hosted on G2.com.
as a user what I don't like about salesforce is that it is very expensive espically for small bussiness and startups and as a developer when you are dealing with large amount do data so the reports and dashnord can run slowly and sometimes governor limit can restrict the complex operation. Review collected by and hosted on G2.com.
We use Salesforce to track all the sales pipelines and manage the accounts of multiple users. I like the fact that it has made our lives easier, and we can track everything in one place without maintaining multiple Excel sheets for many tasks. We have also enabled workflows and enabled daily and weekly report which has really helped us to keep everyone updated. Review collected by and hosted on G2.com.
The platform really is awesome, but the UI can be a bit improved. they can make it a little modern. Also, the cost is a bit on the higher end, making it hard for startups and small businesses to use it. Review collected by and hosted on G2.com.
Extremely great front-end solution for any business for all size and processes. With plenty of case studies and customer support direct with their Salesforce Services. Review collected by and hosted on G2.com.
Lately the platform has opted to onboard solutions with more clear price-conscious drivers. Given the value the platform offers from their native solutions, I think the newly packaged clouds are trying too hard to push the bottom line. Review collected by and hosted on G2.com.
The most powerful features in my opinion as salesforce developer of salesforce platforms are :
1-It provides the cloud services- sales cloud, service cloud, marketing cloud, commerce cloud,community cloud.
2-Extensive custimization.
3-It supports multi-tenancy.
4-Robust Integration capabilities.
5-Robust security model.
6-Ease of use
7-Customer support is good. Review collected by and hosted on G2.com.
Overall salesforce is good but there are a few things I noticed in the form of dislikes:
High subscription cost for small businesses.
Some pages are slow to load because they are cloud-based.
Not all the features are available in Lightning. Review collected by and hosted on G2.com.
I like how user friendly the software can be out of the box. Even from a developer perspective, they make it easy to create your ideas and plans. If you are new to Salesforce, there is plenty of resources to learn it. We were able to integration with our ERP as well. Review collected by and hosted on G2.com.
There are a few things that it's missing when it comes to reporting. But it's possible for them to be added in a future release. Review collected by and hosted on G2.com.
Salesforce is the best CRM around. It meets all the requirements in an efficient way for simple businesses, it is ready to use while in complex businesses it' provides various features like flow, report, and dashboard many more, I used Zoho CRM and Hubspot as compared to both Salesforce easy to use and we can learn from the trailhead with provides us all the knowledge related to salesforce also the demand of salesforce in IT industry is on BOOM. I have used Salesforce last 2 years, if you want to try you can use dev org for free. Review collected by and hosted on G2.com.
It's literally vast like the learning to salesforce is never ends and the developer console ui is bit moderate Review collected by and hosted on G2.com.
What I appreciate and like best about Salesforce is its flexibility and scalability. The platforms integration of various tools and apps, along with its robust automation and other features makes it an ideal platform for organization/team/business of all sizes. Review collected by and hosted on G2.com.
Probably its complexity and the steep learning curve of it. While it offers extensive features, navigagating and setting up especially for new users or small businesses/organizations. I find the interface a bit cluttered and not as intuitive as they'd like. Review collected by and hosted on G2.com.
Salesforce is cloud-based and offers enterprise-grade scalability. Whether you're connecting to external systems via APIs, using Salesforce Connect for external data sources, or leveraging pre-built connectors for popular tools. I like best is its flexibility and power in enabling businesses to build custom applications without requiring a lot of complex coding.also customer support is great and very helpful. I am using saleforce daily in my work. which is easy to use, intergrate and implement. Review collected by and hosted on G2.com.
being relatively expensive, especially for small to mid-sized businesses.Pages can load slowly, and processes that involve large amounts of data or complex logiccan take a significant amount of time. Review collected by and hosted on G2.com.
I've been using Salesforce for three years, and what stands out the most is how well it keeps everything organized. It’s super helpful for tracking customer interactions, managing leads, and staying on top of the sales pipeline. I also love how flexible it is—you can customize it to fit different business needs, which makes a big difference. Overall, it’s made my work much easier and more efficient. Review collected by and hosted on G2.com.
Salesforce is a great tool, but it can feel a bit overwhelming at first, especially for smaller teams. There are so many features that it takes time to learn what you actually need. Some of the more advanced customization options also require a bit of a learning curve or outside help. It would be great if the onboarding process was a little easier to navigate Review collected by and hosted on G2.com.
Salesforce is the tool that any company needs to grow and stay among the best in the market, has a system of easy access and mobility to connect with customers , thanks to all the features offered, the experience of our customers is fully customized and satisfactory.
In addition, everytime we need to communicate with Salesforce technical support, they attend us in a friendly manner and quiackly solve any inconvenience. Review collected by and hosted on G2.com.
I can't find anything negative to say about Salesforce, our experience has been pleasant. Review collected by and hosted on G2.com.
