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Salesforce Platform Reviews & Product Details

Deepak S.
DS
Salesforce Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Salesforce Platform?

I've been using Salesforce platform for several years now. I have been a self learning admin and developer/consultant. I always love the simplicity of using point and click tools and be able to customize the platform according to business needs. With the new features and tools it's amazing to see how Salesforce platform can be leveraged to provide best customer service and drive business growth. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Salesforce licenses can be expensive, particularly for small companies and startups. Licensing fees, add-on costs can add up quickly to customers budget and do not justify the return on investment. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce platform tools are helping reducing time taken to do monotonous and administrative tasks. Flows specifically are helping with simplifying Lead generation process by automating repetitive tasks, managing Account, Contacts and opportunities. This helps our Sales Agents and Marketing teams close deals more efficiently and convert Leads into Opportunities faster. We have built custom Consent management (CASL) flow using Salesforce standards objects which was a complex process and it was all built using configuration. Review collected by and hosted on G2.com.

Salesforce Platform Overview

What is Salesforce Platform?

Salesforce Platform is the leading low-code development platform that empowers your team to build and extend your Customer 360 with AI, automation, and data. With the Salesforce Platform, you can execute on your Customer 360 vision, securely, and keep your customer at the center of everything you do. Access a harmonized, unified view of your customers, automate manual, inefficient processes to drive productivity, and empower your employees to deliver a seamless, connected customer experience. Accelerate your Salesforce development, increase developer efficiency, and save on IT costs with the Salesforce platform.

Salesforce Platform Details
Product Website
Languages Supported
English
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Product Description

Platform as a Service (PaaS) eliminates the expense and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for custom-built applications.

How do you position yourself against your competitors?

Salesforce Platform gives you the tools and development environments needed to implement, build, and extend your Customer 360, securely.

Connect and harmonize all of your customer data.
Data is the driver behind every company transformation and this is where the Platform excels. Platform helps you connect and harmonize all of your data from any source, optimize and personalize with AI, and automate across people, processes, and systems.

Build, test, and deploy with low code.
Salesforce Platform provides the tools needed to accelerate Salesforce development and release cycles with modern DevOps and secure test environments

Scale globally with security & governance.
Trust is the #1 value at Salesforce. Protect your data and satisfy regulatory compliance with industry-leading security, privacy, and governance tools.


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Platform Reviews

BA
Bruno A.Enterprise (> 1000 emp.)
4.0 out of 5
"Powerful organizational tool"
The ease with which you can organize and filter the information to locate what you need.
AK
Ana Julia K.Enterprise (> 1000 emp.)
5.0 out of 5
"Salesforce review"
very easy to use, with a lot of information and possibilities for reports. The possibility to see all the cases everyone is working is great.
Cesar M.
CM
Cesar M.Enterprise (> 1000 emp.)
5.0 out of 5
"Salesforce for NonProfit Program Management"
I love how customizeable it is and how it can serve all purposes.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
4 people requested security information

Salesforce Platform Media

Salesforce Platform Demo - App Builder
Build custom desktop and mobile experiences quickly with point-and-click tools.
Salesforce Platform Demo - Salesforce Flow
Automate complex business processes with clicks
Salesforce Platform Demo - Data Cloud
Connect, harmonize, and activate the data with Salesforce Platform
Salesforce Platform Demo - DevOps Center
Accelerate development and shorten release cycles
Salesforce Platform Demo - Shield: Event Monitoring
Improve data security, maintain data visibility, prevent data loss, and build trust with customers
Play Salesforce Platform Video

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Video Reviews

2,938 out of 2,939 Total Reviews for Salesforce Platform

4.5 out of 5
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Salesforce Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DG
Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Platform?

Firstly, I am Salesforce Developer and as a user I can say that it is very powerfull and flexible platform. you can customize anything if you want some automation you can easily done this using flows and and It also connects easily with other platform like shopify and hubspot and It also provides the community to learning new things like trailhead.It makes life so much easier for Bussiness and developers. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

as a user what I don't like about salesforce is that it is very expensive espically for small bussiness and startups and as a developer when you are dealing with large amount do data so the reports and dashnord can run slowly and sometimes governor limit can restrict the complex operation. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

Firstly, It provides the automation process very easy so I don't have to mannually update and change the data for every records and it is also benefiting me with to easily integrate with third party platforms which help me to manage all the data in one place. Review collected by and hosted on G2.com.

S
Product Success Manager
Market Research
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Platform?

We use Salesforce to track all the sales pipelines and manage the accounts of multiple users. I like the fact that it has made our lives easier, and we can track everything in one place without maintaining multiple Excel sheets for many tasks. We have also enabled workflows and enabled daily and weekly report which has really helped us to keep everyone updated. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

The platform really is awesome, but the UI can be a bit improved. they can make it a little modern. Also, the cost is a bit on the higher end, making it hard for startups and small businesses to use it. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

There are many problems that salesforce is solving for us:

1. Tracking the sales pipeline - Now we can track every lead and keep everyone updated with the process.

2. Report and Dashboard - We send out reports on daily and weekly basis to multiple stakeholders to update them on the status.

3. Assinging tasks and updates - all the team members update the notes and call details on this platform for everyone.

4. Intergration with other platforms. Review collected by and hosted on G2.com.

Phillip T.
PT
System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Platform?

Extremely great front-end solution for any business for all size and processes. With plenty of case studies and customer support direct with their Salesforce Services. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Lately the platform has opted to onboard solutions with more clear price-conscious drivers. Given the value the platform offers from their native solutions, I think the newly packaged clouds are trying too hard to push the bottom line. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

It is clear that Salesforce is a top leader in the industry for the CRM solution. With the flexibility and scalability of their system being able to mold the system to suit each businesses processes, visually display critical information and automate key processes to make a seamless experience. There is clear support for the product and its vision to the future for key fixes and direct product managers. Review collected by and hosted on G2.com.

Amit K.
AK
Salesforce Developer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Platform?

The most powerful features in my opinion as salesforce developer of salesforce platforms are :

1-It provides the cloud services- sales cloud, service cloud, marketing cloud, commerce cloud,community cloud.

2-Extensive custimization.

3-It supports multi-tenancy.

4-Robust Integration capabilities.

5-Robust security model.

6-Ease of use

7-Customer support is good. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Overall salesforce is good but there are a few things I noticed in the form of dislikes:

High subscription cost for small businesses.

Some pages are slow to load because they are cloud-based.

Not all the features are available in Lightning. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

Problem faced : Customer data is scattered across emails, spreadsheets, and different systems then salesforce solves & beneficial as consolidates customer interactions, sales history, support tickets, and ,marketing data in one platform that's salesforce. Review collected by and hosted on G2.com.

RA
Product Administrator 2
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Platform?

I like how user friendly the software can be out of the box. Even from a developer perspective, they make it easy to create your ideas and plans. If you are new to Salesforce, there is plenty of resources to learn it. We were able to integration with our ERP as well. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

There are a few things that it's missing when it comes to reporting. But it's possible for them to be added in a future release. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

Our issue was that our ERP had plenty of data, but had limited usage and value of that data. We connected to Salesforce and was able to create reports with visuals for our leadership team. And with the development team, create further processes that went beyond our ERP. Review collected by and hosted on G2.com.

Akash S.
AS
Developer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Platform?

Salesforce is the best CRM around. It meets all the requirements in an efficient way for simple businesses, it is ready to use while in complex businesses it' provides various features like flow, report, and dashboard many more, I used Zoho CRM and Hubspot as compared to both Salesforce easy to use and we can learn from the trailhead with provides us all the knowledge related to salesforce also the demand of salesforce in IT industry is on BOOM. I have used Salesforce last 2 years, if you want to try you can use dev org for free. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

It's literally vast like the learning to salesforce is never ends and the developer console ui is bit moderate Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

Recently I have been working on Order Management System and with Salesforce i created serveral objects and implemented inventory management and product management which meets my requirement Review collected by and hosted on G2.com.

JM
Assistant Travel Coordinator
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
(Original )Information
What do you like best about Salesforce Platform?

What I appreciate and like best about Salesforce is its flexibility and scalability. The platforms integration of various tools and apps, along with its robust automation and other features makes it an ideal platform for organization/team/business of all sizes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Probably its complexity and the steep learning curve of it. While it offers extensive features, navigagating and setting up especially for new users or small businesses/organizations. I find the interface a bit cluttered and not as intuitive as they'd like. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

With Salesforce, we've made communication and operations between our company and bus companies way more efficient. The centralized portal that we have in Salesforce means no more back-and-forth emails, and everything's tracked in one place. Plus, it provides real-time updates so there's always full transparency and accountability. It helps us manage tasks and keeps all the data organized, so we (our company, bus companies and the client) can respond faster and stay on top of requests. It reduces errors and speeds things up. Review collected by and hosted on G2.com.

Rushabh U.
RU
Deployment engineer for Google and jumpcloud
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Platform?

Salesforce is cloud-based and offers enterprise-grade scalability. Whether you're connecting to external systems via APIs, using Salesforce Connect for external data sources, or leveraging pre-built connectors for popular tools. I like best is its flexibility and power in enabling businesses to build custom applications without requiring a lot of complex coding.also customer support is great and very helpful. I am using saleforce daily in my work. which is easy to use, intergrate and implement. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

being relatively expensive, especially for small to mid-sized businesses.Pages can load slowly, and processes that involve large amounts of data or complex logiccan take a significant amount of time. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

For businesses, this means more personalized and efficient customer interactions, better service delivery, and improved alignment across departments.As a user, you benefit from faster response times, reduced errors, and more consistent workflows. Automation also improves the overall user experience by ensuring tasks happen quickly and reliably.The platform also meets various industry standards and regulations, so companies can maintain compliance with less overhead. It means easier access to customer data and a streamlined way to handle customer communication. Review collected by and hosted on G2.com.

Georgios (George) A.
GA
Senior Technical Talent Acquisition Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Thank You page
(Original )Information
What do you like best about Salesforce Platform?

I've been using Salesforce for three years, and what stands out the most is how well it keeps everything organized. It’s super helpful for tracking customer interactions, managing leads, and staying on top of the sales pipeline. I also love how flexible it is—you can customize it to fit different business needs, which makes a big difference. Overall, it’s made my work much easier and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Salesforce is a great tool, but it can feel a bit overwhelming at first, especially for smaller teams. There are so many features that it takes time to learn what you actually need. Some of the more advanced customization options also require a bit of a learning curve or outside help. It would be great if the onboarding process was a little easier to navigate Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce has been a game changer for keeping all our customer info in one place instead of all over the place. It makes it so much easier for our sales, marketing, and support teams to stay in sync and respond to customers quickly. Overall, it’s helped us stay organized, build better relationships, and hit our sales goals Review collected by and hosted on G2.com.

CT
Business Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Platform?

Salesforce is the tool that any company needs to grow and stay among the best in the market, has a system of easy access and mobility to connect with customers , thanks to all the features offered, the experience of our customers is fully customized and satisfactory.

In addition, everytime we need to communicate with Salesforce technical support, they attend us in a friendly manner and quiackly solve any inconvenience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

I can't find anything negative to say about Salesforce, our experience has been pleasant. Review collected by and hosted on G2.com.

What problems is Salesforce Platform solving and how is that benefiting you?

We have been able to reach a greater number of customers thanks to the various marketing tools that Salesforce offers to train our advertising staff, the methods are always kept up too date and within the current market. Review collected by and hosted on G2.com.