--- title: Salesforce Order Management Reviews meta_title: 'Salesforce Order Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Salesforce Order Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 121 scale: '5' date_modified: '2026-07-19' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Salesforce Order Management Reviews **Vendor:** Salesforce **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 121 ## About Salesforce Order Management Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. ## Salesforce Order Management Pros & Cons **What users like:** - Users value the **seamless integration** of Salesforce Order Management, enhancing efficiency and providing real-time order information. (37 reviews) - Users appreciate the **ease of use** of Salesforce Order Management, finding it straightforward and intuitive for daily tasks. (18 reviews) - Users value the **seamless integrations** of Salesforce Order Management, enhancing their ability to track customer orders efficiently. (15 reviews) - Users value the **efficiency improvements** of Salesforce Order Management, significantly boosting productivity and streamlining order processes. (12 reviews) - Users appreciate the **streamlined workflows** of Salesforce Order Management, enhancing efficiency and reducing errors throughout the order lifecycle. (9 reviews) - Users appreciate the **end-to-end order tracking** in Salesforce, enjoying seamless visibility from creation to payment and beyond. (9 reviews) - Comprehensive Usage (8 reviews) - Users value the **improved customer experience** from seamless order management and centralized project details in Salesforce. (8 reviews) - Users appreciate the **reliable customer support** of Salesforce Order Management, enhancing their overall experience with the tool. (7 reviews) - Helpful (6 reviews) **What users dislike:** - Users find the **complexity of setup and configuration** in Salesforce Order Management challenging, requiring specialized knowledge and resources. (11 reviews) - Users highlight the **high cost** of Salesforce Order Management, which can be unaffordable for smaller businesses. (9 reviews) - Users find the **complex implementation** of Salesforce Order Management challenging, requiring extensive knowledge and expert assistance. (8 reviews) - Users note a **steep learning curve** , requiring considerable training and time to become proficient with Salesforce Order Management. (6 reviews) - Users find **difficult customization** in Salesforce Order Management can complicate setups and increase operational costs. (5 reviews) - Users find the **difficult learning curve** of Salesforce Order Management challenging, especially for those with less technical experience. (5 reviews) - Order Management (5 reviews) - Integration Issues (4 reviews) - Syncing Issues (4 reviews) - Expertise Required (2 reviews) ## Salesforce Order Management Discussions - [What does Salesforce Commerce Cloud do?](https://www.g2.com/discussions/what-does-salesforce-commerce-cloud-do) - [Does salesforce do inventory management?](https://www.g2.com/discussions/salesforce-order-management-does-salesforce-do-inventory-management) - [Does salesforce do inventory management?](https://www.g2.com/discussions/does-salesforce-do-inventory-management) - [What are the components of Order Management?](https://www.g2.com/discussions/what-are-the-components-of-order-management) - [What is Salesforce order management?](https://www.g2.com/discussions/what-is-salesforce-order-management) - [View Salesforce Order Management pricing details and edition comparison](https://www.g2.com/products/salesforce-order-management/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+19%3A40%3A06+-0500&secure%5Bsession_id%5D=d17166f3-313e-40aa-a388-95f4dddb913b&secure%5Btoken%5D=bfb93a45fbbed1a2ca3f149e8f01265ca5b4013270a6bc7517c8fdbf86c36f05&format=llm_user) ## Salesforce Order Management Integrations - [Outreach](https://www.g2.com/products/outreach/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Salesforce Order Management Features **Order Entry** - Entry - Register - Notifications **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction ## Top Salesforce Order Management Alternatives - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - 4.4/5.0 (67 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) - 3.6/5.0 (6 reviews)