Salesforce Nonprofit Cloud Pros and Cons

Salesforce Nonprofit Cloud (NPC) is a powerful CRM platform designed specifically for nonprofits. Program management app have lot of features that can streamline programs, benefits types and disbursements and gift transactions. we can edit all features to the app depending on our program. Review collected by and hosted on G2.com.

As of now me and my team is enjoying working with this platform but, sometimes Smaller nonprofits might find free or low-cost options sufficient. Review collected by and hosted on G2.com.

It is customizable and has so many features that help make nonprofit fundraising and programs seamless. Review collected by and hosted on G2.com.

In managing a lot of data, there will be mistakes and errors made on our part and sometimes it gets confusing. But, training our people to use the system well has been helpful. Review collected by and hosted on G2.com.

I can manage my business and my clients perfectly. Review collected by and hosted on G2.com.

The data loading method is a bit long. Review collected by and hosted on G2.com.

Good way to build an internal facing open access directory Review collected by and hosted on G2.com.

frequent MFA can get tiring - even when I ask it to recognize my devices

gmail integration can be glitchy at times but the integration is available for many softwares Review collected by and hosted on G2.com.

The product allows it to be customised to your own liking. The workflows streamlines our business process, making it easier for our employees for time. It's working in it's own ecosystem, which helps improve business' operations. Review collected by and hosted on G2.com.

It does take some time to setup, especially if you're new to salesforce. Very dependent on the chosen implementation partner chosen. Review collected by and hosted on G2.com.

it is all in one place for getting and gathering data, information, document and customer engagement management. Review collected by and hosted on G2.com.

during initial phase, it required good amount of time to setup, but after that is will be super fast to manage the data and information. Review collected by and hosted on G2.com.

Salesforce helps us use one database to service all of our departments, including development, programs, and research. We use many standard integrations with NPSP frequently, and reporting is very flexible. Review collected by and hosted on G2.com.

The cost can be a lot as organizations grow. Service is also not the best. The cost of premier support is prohibitive, especially when considering scaling over time. The standard support has a very long turnaround time and is so technical that only the admin can use it. The system's soft crediting method is awful and makes for many reporting difficulties. It also lacks some basic features out of the box like queues for new donors, retention metrics, etc. Review collected by and hosted on G2.com.

We would not be able to run our business without the help of a robust CRM. We also appreciate the free 10 licenses Review collected by and hosted on G2.com.

Sometimes the learning curve for new employees - even though all the tools are provided Review collected by and hosted on G2.com.

Salesforce is highly programmable and customizable, with automations and capabilities far above most other non-profit focused software. Review collected by and hosted on G2.com.

Some customization is needed out-of-the-box, so it does require an educated System Administrator or power user. Review collected by and hosted on G2.com.

It can be customized to meet the specific organizations needs regardless of mission. Review collected by and hosted on G2.com.

It can be a little expensive for the average non-profit. Review collected by and hosted on G2.com.