Salesforce Marketing Cloud Personalization (formerly Interaction Studio) Reviews & Product Details - Page 5

it has made our lead management real easy. Support has helped a lot with the technical glitch. Had been using it on a daily basis at my previous organisation. Gets easily integrated with email and whatsapp api. Review collected by and hosted on G2.com.

sometime it takes a lot of wait time, but overall it has great features to offer Review collected by and hosted on G2.com.

You can do cool stuff and personalized website to serve campaigns Review collected by and hosted on G2.com.

Very complicated and hard to onboard new people Review collected by and hosted on G2.com.

The ease of creating emails with communications agencies and all the tools/software that can be plugged into the software is a great help. Track shipments and schedule or suspend shipments are very professionals. Review collected by and hosted on G2.com.

Data on open and send rates are variable and imprecise. Some data extensions seem to reject e-mail addresses without any explanation. Untimely unsubscribes whose origin is unknown, and you have to go back into the list of manually unblocked contacts. Dataloader-related batches on automatic emails that don't take the right client filtering. Plug-ins with certain software that have trouble working. Review collected by and hosted on G2.com.

I've used a couple of marketign tools, but by far I feel Salesforce is the most robust and customizable crm, I can combine both my lead management and marketing in one place Review collected by and hosted on G2.com.

the costing gets a bit too high compared to competitors Review collected by and hosted on G2.com.

Salesforce Marketing Cloud IS A REALLY GOOD CRM AND LEAD MANAGMENT SYSTEM Review collected by and hosted on G2.com.

as such there is nothing which I disliked about this product Review collected by and hosted on G2.com.

Salesforce Marketing Cloud Personalization excels in real-time customer engagement and user interface is way too good. Customer support is upto the mark. Review collected by and hosted on G2.com.

Complex setup and integration processes can be challenging. Review collected by and hosted on G2.com.

Customer segmentation, makes my reach outs to customers way more targeted which is super helpful Review collected by and hosted on G2.com.

The price is a downside compared to competition in the market Review collected by and hosted on G2.com.

I liked the features to enhance customer engagement and deliver personalized experiences. Review collected by and hosted on G2.com.

I feel Salesforce Marketing Cloud Personalization tool requires a lot of learning and it is not very user friendly. Cost definitely becomes another challenge and it is very resource intensive. Review collected by and hosted on G2.com.

Managing my campaigns and leads at one place seems to be more streamlined Review collected by and hosted on G2.com.

The cost seems a bit high compared to competitors Review collected by and hosted on G2.com.

Marketing cloud personalization empower marketer to create meaningful connections enhance engagement &drive results accross marketing channels Review collected by and hosted on G2.com.

Interaction with support team have been time consuming and painful, spending hours on multiple weeks. Review collected by and hosted on G2.com.