--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25853 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25853 scale: '5' date_modified: '2026-07-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,853 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users love the **ease of use** of Agentforce Sales, streamlining workflows and enhancing productivity effortlessly. (2065 reviews) - Users appreciate the **straightforward flow of leads to accounts** in Agentforce Sales, enhancing team productivity and visibility. (1726 reviews) - Users value the **360-degree view and seamless integration** of Agentforce Sales, enhancing productivity and lead management. (1174 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (991 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (879 reviews) - Users appreciate the **extensive customization options** of Agentforce Sales, allowing tailored solutions for any business needs. (843 reviews) - Helpful (818 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for diverse business needs. (805 reviews) - Business Management (790 reviews) - Automation (723 reviews) **What users dislike:** - Users find the **learning curve steep** , struggling with complex setups and poor mobile user experience. (1092 reviews) - Users express frustration over **limited package options** and difficulties navigating security layers post-Hyperforce migration. (791 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (682 reviews) - Users find the product **expensive** compared to alternatives, making it less appealing for smaller businesses. (612 reviews) - Users find the **limited features** of Agentforce Sales restrictive, feeling the need for more comprehensive options in packages. (584 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to efficiently manage opportunities and create reports. (566 reviews) - Limited Customization (554 reviews) - Learning Difficulty (543 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (474 reviews) - Overwhelming (472 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Seamless Integration and Organization Magnified **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the organizational piece of Salesforce Sales Cloud because it keeps me on top of day-to-day tasks, and the workflow is very seamless. It also integrates with other third-party apps we use, which I like. The setup was super easy, with my account being essentially activated for me once I entered my work credentials. It integrates seamlessly with other software like SalesIntel, SalesLoft, Gong, and Nooks. These aspects really enhance my experience with Salesforce Sales Cloud. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I have to manually enter everything in SalesIntel, which is frustrating. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps me stay organized with my accounts and tasks, ensuring timely completion and efficient workflow management. It integrates seamlessly with third-party apps we use, enhancing my daily operations in tech sales. ### 2. Streamlines Sales, But Setup Could Be Simpler **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales mainly to support the sales team with their sales pipeline as a data analyst. I appreciate that it helps streamline the sales process for the sales team. Additionally, it assists us in generating sales reports, which is quite helpful. Overall, it’s just a really good tool. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The setup has too many options. If I can use prompts to build initial setup, it will be amazing. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to streamline the sales process for the team and generate sales reports. ### 3. Systematic Account Growth and Faster Deal Closures **Rating:** 5.0/5.0 stars **Reviewed by:** Tharsnath J. | Mortgage Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how it enables systematically enables you to grow your accounts, find new customers and close deals faster **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dont have anything i don't dislike as of yet **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Seems much easier to use and easy to find information ### 4. Salesforce Sales Cloud – A Game Changing CRM for Sales Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjai B. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is how it brings everything related to sales into one place. The lead and opportunity management features make it much easier to track the entire sales cycle, and the reporting dashboards give a clear picture of where the pipeline stands. I also like how customizable it is—you can adapt fields, layouts, and automation to fit the exact sales process rather than forcing the team to change how they work. On top of that, the integration options with email, calendar, and other tools save a lot of time for sales reps. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn’t much to dislike about Salesforce Sales Cloud because most of the challenges I’ve come across have easy solutions. The platform is very flexible, so even if something feels complex at first, it can usually be simplified with the right customization. Salesforce also provides a strong support ecosystem called Trailhead, help articles, and an active community which makes it easy to overcome any initial learning curve. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud is helping solve the problem of scattered customer and sales data. Instead of having leads, contacts, and deals spread across emails, spreadsheets, and different tools, everything is now centralized in one system. This makes it much easier to track the entire sales cycle from lead capture to closing a deal without losing important details. The automation features also reduce manual work, like follow-up reminders and updating records, which saves time for the sales team. Overall, it improves visibility into the pipeline, helps forecast more accurately, and gives managers a clear picture of team performance, which directly supports better decision-making and faster deal closures. ### 5. Customizable Reports and Dashboards That Help Optimize Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the ability to generate customizable reports and dashboards that allow us to monitor activity and optimize operations across the platform. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ability to review and audit customized objects and available fields in a single view can be difficult, when pulling information for multiple objects. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is helping our organization keep track of incoming marketing leads, view a unified profile for customers and prospects, and report on the overall success of marketing initiatives, an all in a single system. ### 6. Easy Reporting & Opportunity Tracking That Drives Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav S. | Enterprise Advertising Sales, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is probably one of the best tools for sales professionals. It’s easy to create reports and opportunities, track progress, and ultimately help drive more revenue for your company. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** None yet in my opinion, everything is really smooth for me. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With Sales Cloud, I can track every lead, activity, and opportunity in a single system. Follow-ups don’t get missed, the pipeline stays clear, and managers can see exactly where deals are getting stuck. For me, that translates into better organization, more accurate forecasting, and clearer priorities day to day. ### 7. A Powerful, Customizable CRM That Scales With Your Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud shines in its flexibility and depth. I love how customizable the platform is—everything from dashboards to automation flows can be tailored to fit our specific sales processes. The reporting capabilities are especially strong, allowing me to surface insights quickly and track performance in real time. The platform integrates smoothly with our other tools, and once you understand the system, it becomes a central hub for managing opportunities, forecasting, and day-to-day sales activities. It’s reliable, scalable, and built for teams that want full visibility into their pipeline. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest downside is the learning curve. Salesforce is extremely powerful, but that also means it can feel overwhelming for new users, especially without proper onboarding. Some features require multiple clicks or feel more complex than they need to be. Customization is great, but it often requires admin support, which can slow down changes. Pricing can also get expensive as you scale or add add-ons. Overall, the product is excellent, but it does require time, training, and internal resources to get the most out of it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce helps us centralize all customer and opportunity data in one place, which significantly improves pipeline visibility and forecasting accuracy. It streamlines our sales process with automated tasks, reminders, and workflows, helping us stay organized and consistent in our follow-ups. The analytics tools give leadership actionable insights into performance trends, and the integrations reduce manual work by connecting our sales stack. Overall, it improves accountability, productivity, and decision-making across the team. ### 8. Automates Follow-Ups and Lead Engagement with Complete Customer Data **Rating:** 4.5/5.0 stars **Reviewed by:** prasanna k. | Senior SEO Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** helps in automate repetitive tasks like lead engagement, follow-ups and we will get complete customer data across sales, marketing **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** it is bit over complex and due to that steep learning curve **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** with AI agents handling these tasks automaticaly, it saves lot of time. ### 9. Intuitive and Powerful Lead Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** amarjit s. | Lead Principal Software Engineer **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively. ### 10. Easy to Use and Proactively Takes Action to Reduce Manual Sales Work **Rating:** 4.5/5.0 stars **Reviewed by:** Muthu K. | Senior Technical Lead SAP, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Ease of use.Unlike traditional CRMs that suggest actions, Agentforce can actually take actions on behalf of sales reps—like following up with leads, updating records, or prioritizing opportunities. 👉 This reduces manual work significantly **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce improves over time by learning from: Win/loss patterns Sales team behavior 👉 So it doesn’t stay static—it adapts to your sales process **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It can tailor outreach based on: Customer behavior Deal stage Past interactions 👉 Feels like a human salesperson, but scaled across hundreds of leads. ### 11. Salesforce Keeps Our Cases, Emails, and Tasks Organized with Clear Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** skye s. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce has helped our team improve organization and overall system structure. It enables us to stay on top of our cases, emails, and tasks, while also keeping our metrics monitored and easy to track. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes it can be difficult to navigate or resolve small issues that are bottle necking a process **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Mainly reducing confusion by organizing and structuring work ### 12. Keeps Sales Team and Clients Closely Connected **Rating:** 4.0/5.0 stars **Reviewed by:** Jackson N. | Director, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate how Agentforce Sales helps me manage Echo Properties Company healthily by reporting and tracking sales. It helps bond the marketing team and maintain a close relationship with clients, guiding them throughout the sales process. I like how it keeps me, the sales team, and clients connected and bonded. Additionally, I find the integration with ChatGPT to work well. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Having an AI version would be great **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps me track all the sales and reports, manage relationships with the sales team and clients, and guide the sales process effectively. ### 13. Keeps Customer Communication Up to Date and Accessible for the Whole Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Keeping communication between our company and our customers up to date—and making it accessible to everyone on the team—is the single most beneficial part of Salesforce. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** This isn’t necessarily specific to Sales, since it can happen in any module, but at times the amount—or lack—of data normalization happening in the background can make things feel messy. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** They continue to help us streamline our processes in Salesforce, especially since we don’t follow the typical model that most companies use with Salesforce. ### 14. Easy Navigation and File Access with Agentforce Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie B. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to navigate and access files in Agentforce Sales. It's easy to search for customers, and in the customer account, all of the files are saved and easy to locate. Also, the initial setup was very easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing right now **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to pull contracts, see client status, and locate renewal dates. It helps track customer churn and stores files conveniently in customer accounts, making them easy to find. ### 15. Terrible Software. Losing Contact Records. Don't Use This Product! **Rating:** 0.0/5.0 stars **Reviewed by:** Gina L. M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing. The system is terrible. It's hard to use, you can't get help, and it loses records. That right, I have contact records routinely missing! **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Everything. It's hard to set up, their is no support lines, the system loses records, and it doesn't connect easily with other software. I don't know how this company has done so well. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's creating problems!! They are not solving anything. ### 16. Powerful Features, but an Outdated UI and Difficult Setup **Rating:** 2.0/5.0 stars **Reviewed by:** Lukas T. | Junior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform is huge, with many settings, additional tools, and options. A lot of options with the integrations and reports. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI was very old-school, and it was hard to orient new users to the platform. Also, the settings were quite hard to configure. Without the help of some specialists, it would be impossible to do it by yourself. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We wanted to use Salesforce as a tool for saving our contacts, monitoring the communication, and tracking how they perform. ### 17. Smooth, Lightweight CRM That Keeps Sales Teams Focused on Selling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It fits smoothly into day-to-day sales work without feeling heavy or forced. Setup and configuration are quick, and it also offers an API for integration with bank back-end systems. Overall, it helps sales teams stay focused on selling instead of spending time maintaining the CRM. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel complex for new users. The customization options are powerful, but you’ll likely need admin and IT support to set things up and manage it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I used to work for Veritas. When the two major tech companies, Veritas and Semantic, merged, we were using different CRM systems. Moving to an on-demand CRM turned out to be a solid decision, and it made it easier for the two companies to consolidate everything into a single CRM system. ### 18. Powerful Lead and Pipeline Management for Better Forecasting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** For me, the most important part of using Salesforce Sales Cloud is its lead and pipeline management tools, because they help my team and me forecast appropriately. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** When I was first getting to know the tool, I found it a bit difficult to get into the flow of using it. Until I fully understood what was going on, it felt like more work than it was worth. It’s also quite a costly tool. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The biggest thing for us, as a small company, is keeping everything organized. It’s critical that everyone across the company can see the same pipeline and leads, so nothing overlaps and we can all collaborate on the same work. Having a live CRM where everything stays up to date is key. ### 19. Difficult and messy **Rating:** 1.5/5.0 stars **Reviewed by:** jessica s. | student experience team member, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really value the notifications and the ease of having students send us cases directly, which eliminates the need for them to call. This makes the process much more convenient for both us and the students. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Salesforce quite confusing to navigate, particularly when I need to locate customers. The system does not allow searching for customers by block or flat number, which is a significant issue for us. Since many of our customers share the same name, it becomes very challenging to correctly identify the right individual in the system. I'm also not satisfied with how maintenance requests are set up. This process is difficult as well, since finding the specific fault or asset can be quite hard—sometimes the option isn't even available! **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** In my opinion, it makes communication between us and our customers much smoother. ### 20. Sales Automation with Clear Pipeline Visibility and Customizable Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi P. | Sales Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales automation, clear pipeline visibility, and customizable reporting. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The licensing cost can be expensive for small business users, and advanced customization may be complex to set up and manage. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales operations will be streamlined, and customer data can be centralized. ### 21. Great tool to Scaleup Business but demands expert implementation. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I liked the seamless integration of Salesforce Sales Cloud with tools "X", as it enabled automatic call logging and provided real-time visibility into telesales team activities during rapid scaling. Salesforce Sales Cloud integrates seamlessly as a dialer and conversation intelligence tool, logging call details like duration, talk time, and outcomes directly into Salesforce records, which eliminates the need for manual entry. This integration helps manage data from a large team, reducing the chaos of using Excel spreadsheets. Real-time dashboards provided insights, like revealing a 2% conversion uplift per extra talk minute, effectively turning it into a scalable revenue engine for high-volume sales growth. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud's high cost and complex setup were challenging for our company's rapid scaling. Manual data entry persisted in non-integrated areas, slowing high-volume teacher recruitment pipelines. Complex reporting joins across massive call datasets slowed actionable insights for daily 75k call interactions. Customization needed constant skilled admin support, diverting focus from core sales growth. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce to transition our recruitment process from disorganized Excel sheets to a streamlined system. It efficiently manages high-volume leads and automatically logs every call, alleviating this burden from my team. This change has provided us with the visibility we were lacking and has transformed our telesales operations into a smooth and scalable process. The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates. ### 22. Clear Marketing Impact Insights That Drive Sales Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps me understand the impact of my marketing campaigns and the impact they have on creating opps for our sales **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The GUI of the reports can be taken up a knotch. also in order to edit the filter you need to go into the exact details of the report. The perofrmace of the report - sometimes it takes it time to render **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Seeing how the campaigns I have are driving business . this helps me better operate my budget to what works ### 23. Salesforce experiance **Rating:** 4.5/5.0 stars **Reviewed by:** Mihajlo S. | Client Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how powerful and customizable it is for managing complex sales processes. It provides a centralized view of leads, accounts, and opportunities, strong reporting and forecasting capabilities, and seamless integration with other tools. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud can feel overcomplicated at times, especialy for smaller teams or when you dont need all the advanced features. The setup and customization require a lot of time, and some workflows are not very intuitive at first. Also, the pricing can get expensive as you add more users and features. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of having sales data scattered across different tools and spreadsheets. It gives us one central place to track leads, accounts, opportunities, and deal progress. This makes the sales process more transparent, improves follow-ups, and helps the team stay aligned. ### 24. Great All-Around Tool That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Qualification Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** its great all around. i love how easy it is to use **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** i think all things are great, nothing bad to say **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** makes it so easy to navigate between files, i love sales console over lightening because of the extra tabs ### 25. A Smarter CRM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Tamjeed A. | Technical Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I have used it in a BPO company. It keeps track of all customer interactions, so I can provide the best solutions based on their previous conversations. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing as such. It may feel a bit complex for new users. Getting trained and using it practically are totally different, so it takes time to really understand the CRM. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It pulls real-time customer data from the CRM, along with details of the interactions a representative has had with the customer. ### 26. Streamlined Sales Management with Powerful Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh V. | MIS Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud stands out for its powerful customization and automation capabilities. I love how it streamlines the entire sales process from lead management to opportunity tracking while providing real-time insights through robust reporting and dashboards. The integration options and scalability make it perfect for growing businesses, and the AI driven features like predictive forecasting help teams close deals faster. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawback of Salesforce Sales Cloud is its complexity and steep learning curve. While the platform is powerful, setting up customizations and workflows often requires technical expertise or additional support. It can also feel overwhelming for new users, and the cost can be high for smaller businesses when factoring in add-ons and integrations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves challenges around managing leads, tracking opportunities, and forecasting sales accurately. It centralizes all customer data, making it easy for our team to collaborate and maintain visibility across the sales pipeline. The automation of repetitive tasks and AI-driven insights help us close deals faster and improve productivity. Overall, it has streamlined our sales process and enhanced decision-making. ### 27. Great Visibility, But Updating Ops Is Painfully Manual **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It keeps my current ops in one place, and it’s quick enough for me to see everything at a glance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Painful to update. There are so many fields that have to be created manually. You have to create a contact, then add it to an account, and then use that contact to create an opportunity. Multiple gates at each level. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Provides leadership with an easy rollup of everything across the team. ### 28. Real-Time AI Automation That Keeps the Sales Pipeline Running Smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Girish S. | R & D Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best thing about Agentforce Sales is the automation that provides real-time AI insights, which helps keep the entire pipeline clean, connected, and running smoothly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Setup and customization take time, and the admin work tends to pile up quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps tackle disconnected tools and pipeline chaos. I’m able to get faster performance and tighter integrations across the stack. The result is a cleaner process and quicker decisions, which also makes it easier to forecast and defend. ### 29. Highly Customizable and User-Friendly CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea R. **Reviewed Date:** February 03, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Salesforce Sales Cloud easy to use and highly customizable. I can access it from my laptop, web, or mobile effortlessly. The single sign-on with two-factor authentication makes access secure across devices. I appreciate that every single feature is available in all versions. I also like how the initial setup links everything to my access and privileges smoothly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes some reports are not available for download or share. I'd like easier and faster sharing with other Salesforce users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage the pipeline, record deals, and create quotes. It handles monthly and yearly forecasts via the dashboard, offering easy access from any device, which makes it highly practical and user-friendly. ### 30. Secure Cloud Service with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Zargham Ali M. | Assistant General Manager - Direct Sales, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** This is one of the best secured cloud. We have been using this from around 6 months however never faced any issue. Also when connecting the Customer service is easy and they very nice. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** No points as of now, just keep a good internet speed. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It keeps our all the data safe and secure. ### 31. a great integration of all my daily tasks **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Is the platform I open first thing in the morning and the last I close in the afternoon. I check my sales, my client's info, feedback on each meeting, useful information on every aspect of my business. It is very easy to use and it integrates perfectly with other platforms. Customer support is easy to access, they are friendly and fast. I use salesforce everyday, it more than my notbook or my agenda, is mi assitent **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are some integrations with macropoint that sometimes don't get the write info, the macropoint confuses the truck and trailer number with the cellphone number, so is unable to track. It does not happen all the time thou **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it helps me and my company to have all the info in one place. All the customer data, feedback on each interaction, sales, opportunities and more. The dashboards allow all the users to know how the day and month is going in real time. ### 32. Game-changing AI features for sales reps. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinav Kumar T. | Sales and Marketing Operations, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What stands out most about Agentforce Sales is the way it turns the CRM from a passive database into an active part of our sales cycle. The autonomous agents take care of lead qualification and routine follow-ups with surprisingly strong accuracy, and that has noticeably reduced the “admin fatigue” our team used to deal with. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Initial setup for autonomous agents requires significant configuration **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It automates lead qualification, saving our team hours of manual data entry daily. ### 33. Flexible Customization That Fits Our Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** rohan d. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** flexibility to customize the functionality as per business needs **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** lack of innovation in the overall crm, Agentforce costing **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It provides a wide range of out of the box functionalities and scope for customization ### 34. Effortless Lead Management and Seamless Opportunity Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** shweta a. | Senior Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. we are currently using sales cloud product, lead creation to conversion is easy, tracking our opportunities account and contact is easy to handle 2. Setting up meeting invite through client using Einstein is the awesome part. 3.Follow up on leads, assigning lead to new oner super workflow, approval process is nicely managed. 4. structured of handling our data. 5. Almost all our client use the Sales cloud. 6. I use sales cloud daily. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** we cannot schedule or invite a group meeting from outlook to CRM on Opportunity. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** managing our Leads and Opportunity, reports and dashboard give the whole insights from this one platform ### 35. Easy Customer Management for Validity, Payment Status, and Content Access for Media **Rating:** 4.5/5.0 stars **Reviewed by:** Rahil B. | Distribution Operation Engineer, Broadcast Media, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Details of Customer is very easy to maintain w.r.t to their Validity payment status and content allowed **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Not anything right now all seems good so far **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We are able to see Customer account in details ### 36. Outstanding Experience with Exceptional Results **Rating:** 4.5/5.0 stars **Reviewed by:** Gautam S. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud is simple to use for our sales process and also you get mobile app by which I can use it on the go. Also it can be integrated with various system which we use like concur, conga composer, performa. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Einstein Activity Capture is not working properly some times and take longer time to sync due to which we are not able to track all the opportunities latest activities **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Overall salesforce is helping us to manage campaign to leads conversion, sales process and then in billing and invoicing. Also it helps us in resource management. For that we have bought Certinia PSA license. ### 37. Needs a dedicated translator, but is a helpful tool and source of truth once established **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ability to add custom fields, and custom dashboard set up for different depts (who have different things they specifically need at hand) **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is a complicated interface at times, not intuitive. You need to have someone on your team who is very fluent in it to troubleshoot. Even during demos we've run into things not happening as we expect them to. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Cross organization information sharing. Record keeping, address updates in a secure place ### 38. Modern, Feature-Rich Platform with Great Point-and-Click Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** khevana P. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has a wide range of features and modern functionality. It comes with great poin t to click functionality and out of the box reporting. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing specific that I dont like. There are few tiny limitations with the cloud which needs the knowledge of the tool before configuring. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Ease of tracking all the customer interactions at same place ### 39. Clean Case Organization and an Easy, Clear Client Follow-Up Process **Rating:** 4.5/5.0 stars **Reviewed by:** Jose Pablo P. | Agent, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform offers a very clean way to organize cases and a clear, easy-to-understand process for following up with clients. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For live conversations, chats, and WhatsApp, the site’s setup can feel confusing, and at times it makes it harder to keep track of what’s going on and follow the conversation clearly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It provides a single, all-in-one platform solution for the company. We can follow up on emails and live conversations without needing a second platform. ### 40. My Go-To CRM for Daily Operations - Best tool to manage your accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar S. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As someone who lives and breathes in Salesforce every single day, thia platform's sheer power and customizability are what I appreciate most. The ability to build custom objects, automate complex workflows with Flow, and create detailed reports and dashboards is a game-changer. It's not just a CRM; it's a flexible business operating system that can be molded to fit almost any process. The analytics tools, especially, are top-notch and give me real-time insights into our sales pipeline and customer data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It requires a dedicated admin or team to manage the platform effectively, and small changes can sometimes have unintended consequences. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud has been a game-changer for our team. It has solved our biggest challenge of fragmented data by creating a single, centralized hub for all customer information. This has eliminated the need for messy spreadsheets and allowed us to streamline our entire sales process. The automation of tedious tasks and the ability to gain instant insights from reports has freed up valuable time, allowing us to focus on building stronger customer relationships and closing more deals. It's the central nervous system that keeps our sales operations organized, efficient, and highly effective. ### 41. Streamlined Sales Process with Centralized Data **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad Rizwan A. | Senior Email Marketing Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate the centralized customer data feature of Salesforce Sales Cloud, which allows me to have a 360-degree view of the customer by gathering all interactions, contact details, and communication history in one place. This comprehensive customer insight is invaluable for managing leads and keeping track of customer relationships. Additionally, I find the streamlined sales process extremely beneficial, primarily due to the sales automations that Salesforce Sales Cloud offers. These features together help in simplifying and enhancing the sales workflow, making it more efficient. Furthermore, the initial setup of Salesforce Sales Cloud was easy for my team, which I found to be a significant advantage. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dislike that all the packages should be the same. The starter package should include the relay option. Additionally, I am not a fan of the changes made after moving to Hyperforce. I feel we should revert back to the infrastructure we had before this move. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage leads, send marketing emails, and maintain a 360-degree view of customers through centralized data and sales automations. ### 42. Sales Funnel Clarity and Time-Saving Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Rameen M. **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Salesforce Sales Cloud ensures reps don't waste time on manual follow-ups or updating spreadsheets and copy-pasting notes. Salesforce automates tasks like reminders, workflows, emails, calls, meeting logging, and even AI-assisted data entry. I appreciate the clear ownership it provides over accounts and deals in pipeline stages, and the trustworthy forecasting it offers. Setting up Salesforce was super easy, and our dev team managed it seamlessly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the alignment between sales, marketing, and support could be better. Shared data across teams and having a full customer journey or a single customer profile is lacking. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps with business scaling and revenue challenges. It centralizes lead management, pipelines, and deal ownership, ensuring forecasting you can trust. It automates tasks, reminders, workflows, and fosters prioritization and effective lead routing, preventing reps from wasting time on manual activities. ### 43. Effortless Lead Capture and Auto-Qualification **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie C. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps with capturing and auto-qualifying leads. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It takes some time to adjust and refine the configurations **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It has benefited me by reducing the time it takes to qualify leads. ### 44. One Platform to Centralize the Entire Sales Cycle **Rating:** 4.5/5.0 stars **Reviewed by:** Eyal K. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** You have one platform that centralizes all your sales cycle processes **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Not something in particular, maybe that is too closed to modify for regular users **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It centralizes all the sales processes from all the different sales tools ### 45. Centralizes Sales with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia F. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the clear pipeline visibility in Agentforce Sales and how it makes it easy to track leads and opportunities. The powerful automation for follow-ups is a huge plus. I also found the initial setup to be super easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Usability, it can feel complex to understand and overwhelming for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of scattered customer data and manual sales tracking by centralizing everything in one place. ### 46. Effortlessly Easy and All-Encompassing **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to use Agentforce Sales (formerly Salesforce Sales Cloud). It makes life easier by having everything in one place. The initial setup was very easy, even though it was a long time ago. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I have no dislikes **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales makes life easier by having everything in one place. I use it to check updates, and find forms and info. ### 47. Saves Me Time and Speeds Up My Process **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan E. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It really helps me speed up my process and saves me time. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be very time-consuming to figure everything out, and it takes a while to get the hang of it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Helping me to accurately track my sales cycle ### 48. A Powerful and Flexible CRM That Truly Supports Everyday Sales Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud is really helpful for its ease of use, making it comfortable for teams to work with on a daily basis, even for users who are not very technical. The ease of implementation helps teams get started quickly, and responsive customer support provides reassurance when questions or challenges come up. With frequent day-to-day usage, the wide number of features supports most sales needs. Overall, the ease of integration with other tools helps teams collaborate better and keeps the sales process running smoothly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes, Sales Cloud can feel a bit overwhelming for new users because of the sheer number of features, and it naturally takes some time, practice, and guidance to feel fully comfortable with it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Analytics and performance tracking inside the Salescloud help identify bottlenecks early, forecast more accurately, and measure individual and team performance. ### 49. Easy to Use but Occasionally Slow **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | EHS/IH/Rental Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to use Agentforce Sales. It helps me keep track of my hours and PTO efficiently. The initial setup was easy, which is another plus. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's slow sometimes. It takes a while to load. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to keep track of hours and PTO. It's easy to use. ### 50. Streamlined Customer Support with Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie G. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that all our data is in one place with Salesforce Sales Cloud, and it keeps everything organized and flowing. It's really useful that it keeps emails organized and our responses too, making it easy to look back and see how we've answered in the past. It helps us better with follow-up emails. It's a good product that was very helpful and helps expedite our customer support. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's kinda difficult sometimes to get started and to understand how everything works initially. But once you do, it's fairly simple. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud streamlines our customer response time, keeps all our data in one place, and organizes emails and responses, helping us improve future interactions. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A21%3A37+-0500&secure%5Bsession_id%5D=244c5cd7-9ae3-449b-8baf-162f0c553340&secure%5Btoken%5D=4e803b9d80e6d96ed7d0807f209b47b01c6b9b8da262024ca3247593e68b1a34&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - 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[Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - 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[Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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