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Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

17 months

Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Media

Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Demo - Service Delivery
Service Delivery
Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Demo - Journey Builder
Journey Builder
Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Demo - RachelContactHover.png
RachelContactHover.png
Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Demo - Einstein Analytics
Einstein Analytics
Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Demo - Volunteer Portal
Volunteer Portal
Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Demo - Program Management Dashboard
Program Management Dashboard
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Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews (87)

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Reviews

Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews (87)

View 1 Video Reviews
4.1
87 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the customizability and robust features of Salesforce Nonprofit Cloud, which allow organizations to tailor the platform to their specific needs. Many appreciate its ability to streamline data management and enhance fundraising efforts, although some note a steep learning curve for new users.

Pros & Cons

Generated from real user reviews
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Verified User in Pharmaceuticals
EP
Small-Business (50 or fewer emp.)
"A Win-Win Start: 10 Free Licenses to Try Before You Invest"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

What is most helpful is the first 10 licenses are free so they give back by helping you get a solid start. You get to try out the software before you invest heavily. This is a win-win. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

The donation management process can be confusing at times because some items are relabeled from the standard Salesforce objects. That said, after using it repeatedly, it does get easier to navigate. Setting up person accounts can be tricky as well, so it’s important to make sure you choose and configure the right data model from the start. Review collected by and hosted on G2.com.

Tanya L.
TL
Finance Manager
Small-Business (50 or fewer emp.)
"Great for Storing Info, but Implementation Needs Work"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Ability to house information for retrieval and access. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

The implementation and customer service is not the best and the billing process is aggressive. Review collected by and hosted on G2.com.

Julio E. R.
JR
Gerente de Servicio al Cliente
Real Estate
Mid-Market (51-1000 emp.)
"Effortless Donation and Volunteer Tracking"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

It helps keep tabs on donations and voluntaries. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

It does that some time to get the hang of it since it is slightly different from other SF products. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Small-Business (50 or fewer emp.)
"Still New to NPC, But Loving It So Far"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Still new to the nonprofit cloud but it’s been promising based on recent conversations. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

N/A - since we are new to Nonprofit Cloud, I have no thoughts on this at this point. Review collected by and hosted on G2.com.

Sridevi A.
SA
Developer
Small-Business (50 or fewer emp.)
"My Non Profit Cloud Product Experience"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Salesforce Nonprofit Cloud (NPC) is a powerful CRM platform designed specifically for nonprofits. Program management app have lot of features that can streamline programs, benefits types and disbursements and gift transactions. we can edit all features to the app depending on our program. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

As of now me and my team is enjoying working with this platform but, sometimes Smaller nonprofits might find free or low-cost options sufficient. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"I love using Salesforce for my nonprofit!"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

It is customizable and has so many features that help make nonprofit fundraising and programs seamless. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

In managing a lot of data, there will be mistakes and errors made on our part and sometimes it gets confusing. But, training our people to use the system well has been helpful. Review collected by and hosted on G2.com.

Monica P.
MP
Presidente
Small-Business (50 or fewer emp.)
"Salesforce il migliore"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

I can manage my business and my clients perfectly. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

It's a bit long the data loading method Review collected by and hosted on G2.com.

Verified User in Think Tanks
UT
Small-Business (50 or fewer emp.)
"Good CRM, kinda glitchy at times with google integration, and the frequent MFA can get tiring"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Good way to build an internal facing open access directory Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

frequent MFA can get tiring - even when I ask it to recognize my devices

gmail integration can be glitchy at times but the integration is available for many softwares Review collected by and hosted on G2.com.

Justin H.
JH
Solutions Engineer
Mid-Market (51-1000 emp.)
"Simple and Intuitive"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

The product allows it to be customised to your own liking. The workflows streamlines our business process, making it easier for our employees for time. It's working in it's own ecosystem, which helps improve business' operations. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

It does take some time to setup, especially if you're new to salesforce. Very dependent on the chosen implementation partner chosen. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Mid-Market (51-1000 emp.)
"best for data and information sorting and management"
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

it is all in one place for getting and gathering data, information, document and customer engagement management. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

during initial phase, it required good amount of time to setup, but after that is will be super fast to manage the data and information. Review collected by and hosted on G2.com.

Questions about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User
G2
Verified User
Last activity almost 4 years ago

e

Yuhsiang T.
YT
Yuhsiang Tse
Last activity almost 4 years ago

What's the next five year plan for Salesforce.org Nonprofit Cloud?

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

17 months

Average Discount

54%

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Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Features
Constituent Profiles
Online Portal
Email Marketing
Lead Management
Campaign Management
Donor Prospecting
Data Entry
Task Delegation
Reporting
Dashboards
Automated Reports
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Agentforce Nonprofit...