# Top 10 Salesforce Customer Success Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 387 If you are considering Salesforce Customer Success, you may also want to investigate similar alternatives or competitors to find the best solution. Other important factors to consider when researching alternatives to Salesforce Customer Success include response time. The best overall Salesforce Customer Success alternative is Coastal. Other similar apps like Salesforce Customer Success are SmartBug Media, Accenture, Skydog Ops, and Lean Layer. Salesforce Customer Success alternatives can be found in [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) but may also be in [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting) or [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services). ## Best Paid & Free Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) - [CS2](https://www.g2.com/products/cs2-cs2/reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) ## Top 10 Alternatives to Salesforce Customer Success Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Salesforce Customer Success stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Consulting, and Insurance, and find the best product for your business. ### 1. [Coastal](https://www.g2.com/products/coastal/reviews) By Coastal **Average Rating:** 5.0/5 **Total Reviews:** 183 Coastal is the consultancy that exists to make organizations successful using Salesforce, data, and AI. Led by former Salesforce executives, IT veterans, and industry experts, our heavily certified team shows up with heart and hustle to deliver fast, measurable impact—powered by automation-driven delivery and solution accelerators. From data modernization to Agentforce to Salesforce innovation, you can count on Coastal to solve today’s—and tomorrow’s—complex challenges. Reviewers say compared to Salesforce Customer Success, Coastal is: - More experienced - Better at executing - Better at quality of work Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Customer 360 Platform](https://www.g2.com/categories/salesforce-consulting-services/f/customer-360-platform), [Education Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/education-cloud), [Einstein AI](https://www.g2.com/categories/salesforce-consulting-services/f/einstein-ai), [Experience Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/experience-cloud), [Marketing Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/marketing-cloud), [Nonprofit Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/nonprofit-cloud), [Revenue Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/revenue-cloud), [Service Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/service-cloud), [Sales Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/sales-cloud), [Industry Products](https://www.g2.com/categories/salesforce-consulting-services/f/industry-products), [Salesforce Agentforce](https://www.g2.com/categories/b2b-services/f/salesforce-agentforce) **Compare:** [Salesforce Customer Success vs Coastal](https://www.g2.com/compare/coastal-vs-salesforce-customer-success) **Compare Coastal with other alternatives:** - [Coastal vs SmartBug Media](https://www.g2.com/compare/coastal-vs-smartbug) - [Coastal vs Accenture](https://www.g2.com/compare/accenture-vs-coastal) - [Coastal vs Skydog Ops](https://www.g2.com/compare/coastal-vs-skydog-ops) - [Coastal vs Lean Layer](https://www.g2.com/compare/coastal-vs-lean-layer) - [Coastal vs CS2](https://www.g2.com/compare/cs2-cs2-vs-coastal) - [Coastal vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-coastal) - [Coastal vs Deloitte Consulting](https://www.g2.com/compare/coastal-vs-deloitte-consulting) - [Coastal vs IBM Consulting](https://www.g2.com/compare/coastal-vs-ibm-consulting) - [Coastal vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/coastal-vs-peeklogic-salesforce-consulting-development-company) ### 2. [SmartBug Media](https://www.g2.com/products/smartbug/reviews) By SmartBug Media **Average Rating:** 4.8/5 **Total Reviews:** 213 SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. Reviewers say compared to Salesforce Customer Success, SmartBug Media is: - More experienced - Better at communication skills - More responsive Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Compare:** [Salesforce Customer Success vs SmartBug Media](https://www.g2.com/compare/salesforce-customer-success-vs-smartbug) **Compare SmartBug Media with other alternatives:** - [SmartBug Media vs Coastal](https://www.g2.com/compare/coastal-vs-smartbug) - [SmartBug Media vs Accenture](https://www.g2.com/compare/accenture-vs-smartbug) - [SmartBug Media vs Skydog Ops](https://www.g2.com/compare/skydog-ops-vs-smartbug) - [SmartBug Media vs Lean Layer](https://www.g2.com/compare/lean-layer-vs-smartbug) - [SmartBug Media vs CS2](https://www.g2.com/compare/cs2-cs2-vs-smartbug) - [SmartBug Media vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-smartbug) - [SmartBug Media vs Deloitte Consulting](https://www.g2.com/compare/deloitte-consulting-vs-smartbug) - [SmartBug Media vs IBM Consulting](https://www.g2.com/compare/ibm-consulting-vs-smartbug) - [SmartBug Media vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/peeklogic-salesforce-consulting-development-company-vs-smartbug) ### 3. [Accenture](https://www.g2.com/products/accenture/reviews) By Accenture **Average Rating:** 4.2/5 **Total Reviews:** 107 Consulting and Implementation Practice. Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Customer 360 Platform](https://www.g2.com/categories/salesforce-consulting-services/f/customer-360-platform), [Einstein AI](https://www.g2.com/categories/salesforce-consulting-services/f/einstein-ai), [Experience Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/experience-cloud), [Marketing Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/marketing-cloud), [Nonprofit Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/nonprofit-cloud), [Revenue Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/revenue-cloud), [Service Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/service-cloud), [Sales Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/sales-cloud), [Industry Products](https://www.g2.com/categories/salesforce-consulting-services/f/industry-products) **Compare:** [Salesforce Customer Success vs Accenture](https://www.g2.com/compare/accenture-vs-salesforce-customer-success) **Compare Accenture with other alternatives:** - [Accenture vs Coastal](https://www.g2.com/compare/accenture-vs-coastal) - [Accenture vs SmartBug Media](https://www.g2.com/compare/accenture-vs-smartbug) - [Accenture vs Skydog Ops](https://www.g2.com/compare/accenture-vs-skydog-ops) - [Accenture vs Lean Layer](https://www.g2.com/compare/accenture-vs-lean-layer) - [Accenture vs CS2](https://www.g2.com/compare/accenture-vs-cs2-cs2) - [Accenture vs Access Global Group](https://www.g2.com/compare/accenture-vs-access-global-group) - [Accenture vs Deloitte Consulting](https://www.g2.com/compare/accenture-vs-deloitte-consulting) - [Accenture vs IBM Consulting](https://www.g2.com/compare/accenture-vs-ibm-consulting) - [Accenture vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/accenture-vs-peeklogic-salesforce-consulting-development-company) ### 4. [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) By Skydog Ops **Average Rating:** 5.0/5 **Total Reviews:** 139 Skydog Ops implement and customize Salesforce, HubSpot, and other sales/marketing tools to help companies grow. Our clients come from various B2B and financial sectors, with a shared desire to drive efficiency, reveal data trends, and unlock growth, while eliminating the common frustrations that too often come along with CRM/RevOps tools. Reviewers say compared to Salesforce Customer Success, Skydog Ops is: - More responsive - More experienced - Better at executing Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Salesforce CRM Dashboards](https://www.g2.com/categories/b2b-services/f/salesforce-crm-dashboards), [Salesforce Agentforce](https://www.g2.com/categories/b2b-services/f/salesforce-agentforce) **Compare:** [Salesforce Customer Success vs Skydog Ops](https://www.g2.com/compare/salesforce-customer-success-vs-skydog-ops) **Compare Skydog Ops with other alternatives:** - [Skydog Ops vs Coastal](https://www.g2.com/compare/coastal-vs-skydog-ops) - [Skydog Ops vs SmartBug Media](https://www.g2.com/compare/skydog-ops-vs-smartbug) - [Skydog Ops vs Accenture](https://www.g2.com/compare/accenture-vs-skydog-ops) - [Skydog Ops vs Lean Layer](https://www.g2.com/compare/lean-layer-vs-skydog-ops) - [Skydog Ops vs CS2](https://www.g2.com/compare/cs2-cs2-vs-skydog-ops) - [Skydog Ops vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-skydog-ops) - [Skydog Ops vs Deloitte Consulting](https://www.g2.com/compare/deloitte-consulting-vs-skydog-ops) - [Skydog Ops vs IBM Consulting](https://www.g2.com/compare/ibm-consulting-vs-skydog-ops) - [Skydog Ops vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/peeklogic-salesforce-consulting-development-company-vs-skydog-ops) ### 5. [Lean Layer](https://www.g2.com/products/lean-layer/reviews) By Lean Layer **Average Rating:** 5.0/5 **Total Reviews:** 113 Lean Layer is a boutique operations practice specifically designed for resource constraint organizations with big ambitions. We make sure our customers: Hit their booking and revenue targets Connect the dots between marketing, sales and customer success so that they can operate cohesively Onboard people quicker and more effectively Anticipate, prepare for and respond to diligence requests from investors and board members And of course, implement and maintain marketing, sales and customer success tools to make all of the above happen (Salesforce, Outreach, Hubspot, Atlassian, Zendesk and 30 more) Reviewers say compared to Salesforce Customer Success, Lean Layer is: - More experienced - Better at executing - Easier to do business with Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Salesforce CRM Dashboards](https://www.g2.com/categories/b2b-services/f/salesforce-crm-dashboards) **Compare:** [Salesforce Customer Success vs Lean Layer](https://www.g2.com/compare/lean-layer-vs-salesforce-customer-success) **Compare Lean Layer with other alternatives:** - [Lean Layer vs Coastal](https://www.g2.com/compare/coastal-vs-lean-layer) - [Lean Layer vs SmartBug Media](https://www.g2.com/compare/lean-layer-vs-smartbug) - [Lean Layer vs Accenture](https://www.g2.com/compare/accenture-vs-lean-layer) - [Lean Layer vs Skydog Ops](https://www.g2.com/compare/lean-layer-vs-skydog-ops) - [Lean Layer vs CS2](https://www.g2.com/compare/cs2-cs2-vs-lean-layer) - [Lean Layer vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-lean-layer) - [Lean Layer vs Deloitte Consulting](https://www.g2.com/compare/deloitte-consulting-vs-lean-layer) - [Lean Layer vs IBM Consulting](https://www.g2.com/compare/ibm-consulting-vs-lean-layer) - [Lean Layer vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/lean-layer-vs-peeklogic-salesforce-consulting-development-company) ### 6. [CS2](https://www.g2.com/products/cs2-cs2/reviews) By CS2 **Average Rating:** 4.9/5 **Total Reviews:** 93 Mastering Revenue Marketing, Marketing Operations & Demand Generation for high growth SaaS companies Reviewers say compared to Salesforce Customer Success, CS2 is: - Better at executing - More experienced - Better at quality of work Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Sales Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/sales-cloud) **Compare:** [Salesforce Customer Success vs CS2](https://www.g2.com/compare/cs2-cs2-vs-salesforce-customer-success) **Compare CS2 with other alternatives:** - [CS2 vs Coastal](https://www.g2.com/compare/cs2-cs2-vs-coastal) - [CS2 vs SmartBug Media](https://www.g2.com/compare/cs2-cs2-vs-smartbug) - [CS2 vs Accenture](https://www.g2.com/compare/accenture-vs-cs2-cs2) - [CS2 vs Skydog Ops](https://www.g2.com/compare/cs2-cs2-vs-skydog-ops) - [CS2 vs Lean Layer](https://www.g2.com/compare/cs2-cs2-vs-lean-layer) - [CS2 vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-cs2-cs2) - [CS2 vs Deloitte Consulting](https://www.g2.com/compare/cs2-cs2-vs-deloitte-consulting) - [CS2 vs IBM Consulting](https://www.g2.com/compare/cs2-cs2-vs-ibm-consulting) - [CS2 vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/cs2-cs2-vs-peeklogic-salesforce-consulting-development-company) ### 7. [Access Global Group](https://www.g2.com/products/access-global-group/reviews) By Access Global Group **Average Rating:** 5.0/5 **Total Reviews:** 89 Access Global Group is a leading cloud consulting services firm and a Silver Consulting Partner of Salesforce.com. Reviewers say compared to Salesforce Customer Success, Access Global Group is: - More experienced - More responsive - Better at executing Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Customer 360 Platform](https://www.g2.com/categories/salesforce-consulting-services/f/customer-360-platform), [Einstein AI](https://www.g2.com/categories/salesforce-consulting-services/f/einstein-ai), [Experience Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/experience-cloud), [Marketing Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/marketing-cloud), [Revenue Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/revenue-cloud), [Service Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/service-cloud), [Sales Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/sales-cloud), [Industry Products](https://www.g2.com/categories/salesforce-consulting-services/f/industry-products) **Compare:** [Salesforce Customer Success vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-salesforce-customer-success) **Compare Access Global Group with other alternatives:** - [Access Global Group vs Coastal](https://www.g2.com/compare/access-global-group-vs-coastal) - [Access Global Group vs SmartBug Media](https://www.g2.com/compare/access-global-group-vs-smartbug) - [Access Global Group vs Accenture](https://www.g2.com/compare/accenture-vs-access-global-group) - [Access Global Group vs Skydog Ops](https://www.g2.com/compare/access-global-group-vs-skydog-ops) - [Access Global Group vs Lean Layer](https://www.g2.com/compare/access-global-group-vs-lean-layer) - [Access Global Group vs CS2](https://www.g2.com/compare/access-global-group-vs-cs2-cs2) - [Access Global Group vs Deloitte Consulting](https://www.g2.com/compare/access-global-group-vs-deloitte-consulting) - [Access Global Group vs IBM Consulting](https://www.g2.com/compare/access-global-group-vs-ibm-consulting) - [Access Global Group vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/access-global-group-vs-peeklogic-salesforce-consulting-development-company) ### 8. [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) By Deloitte **Average Rating:** 4.2/5 **Total Reviews:** 66 Deloitte is an accounting firms and professional services network that provides audit, tax, consulting, enterprise risk and financial advisory services Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Compare:** [Salesforce Customer Success vs Deloitte Consulting](https://www.g2.com/compare/deloitte-consulting-vs-salesforce-customer-success) **Compare Deloitte Consulting with other alternatives:** - [Deloitte Consulting vs Coastal](https://www.g2.com/compare/coastal-vs-deloitte-consulting) - [Deloitte Consulting vs SmartBug Media](https://www.g2.com/compare/deloitte-consulting-vs-smartbug) - [Deloitte Consulting vs Accenture](https://www.g2.com/compare/accenture-vs-deloitte-consulting) - [Deloitte Consulting vs Skydog Ops](https://www.g2.com/compare/deloitte-consulting-vs-skydog-ops) - [Deloitte Consulting vs Lean Layer](https://www.g2.com/compare/deloitte-consulting-vs-lean-layer) - [Deloitte Consulting vs CS2](https://www.g2.com/compare/cs2-cs2-vs-deloitte-consulting) - [Deloitte Consulting vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-deloitte-consulting) - [Deloitte Consulting vs IBM Consulting](https://www.g2.com/compare/deloitte-consulting-vs-ibm-consulting) - [Deloitte Consulting vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/deloitte-consulting-vs-peeklogic-salesforce-consulting-development-company) ### 9. [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) By IBM **Average Rating:** 4.0/5 **Total Reviews:** 63 Consulting and Implementation Practice. Reviewers say compared to Salesforce Customer Success, IBM Consulting is: - More experienced Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Customer 360 Platform](https://www.g2.com/categories/salesforce-consulting-services/f/customer-360-platform), [Experience Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/experience-cloud), [Marketing Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/marketing-cloud), [Revenue Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/revenue-cloud), [Service Cloud](https://www.g2.com/categories/salesforce-consulting-services/f/service-cloud), [Industry Products](https://www.g2.com/categories/salesforce-consulting-services/f/industry-products) **Compare:** [Salesforce Customer Success vs IBM Consulting](https://www.g2.com/compare/ibm-consulting-vs-salesforce-customer-success) **Compare IBM Consulting with other alternatives:** - [IBM Consulting vs Coastal](https://www.g2.com/compare/coastal-vs-ibm-consulting) - [IBM Consulting vs SmartBug Media](https://www.g2.com/compare/ibm-consulting-vs-smartbug) - [IBM Consulting vs Accenture](https://www.g2.com/compare/accenture-vs-ibm-consulting) - [IBM Consulting vs Skydog Ops](https://www.g2.com/compare/ibm-consulting-vs-skydog-ops) - [IBM Consulting vs Lean Layer](https://www.g2.com/compare/ibm-consulting-vs-lean-layer) - [IBM Consulting vs CS2](https://www.g2.com/compare/cs2-cs2-vs-ibm-consulting) - [IBM Consulting vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-ibm-consulting) - [IBM Consulting vs Deloitte Consulting](https://www.g2.com/compare/deloitte-consulting-vs-ibm-consulting) - [IBM Consulting vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/ibm-consulting-vs-peeklogic-salesforce-consulting-development-company) ### 10. [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) By Peeklogic **Average Rating:** 4.9/5 **Total Reviews:** 82 Salesforce Integration and Consulting Services Reviewers say compared to Salesforce Customer Success, Peeklogic | Salesforce Consulting & Development Company is: - Better at executing - More responsive - More experienced Categories in common with Salesforce Customer Success: [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Salesforce CRM Dashboards](https://www.g2.com/categories/b2b-services/f/salesforce-crm-dashboards), [Salesforce Agentforce](https://www.g2.com/categories/b2b-services/f/salesforce-agentforce), [Salesforce Appexchange](https://www.g2.com/categories/b2b-services/f/salesforce-appexchange) **Compare:** [Salesforce Customer Success vs Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/compare/peeklogic-salesforce-consulting-development-company-vs-salesforce-customer-success) **Compare Peeklogic | Salesforce Consulting & Development Company with other alternatives:** - [Peeklogic | Salesforce Consulting & Development Company vs Coastal](https://www.g2.com/compare/coastal-vs-peeklogic-salesforce-consulting-development-company) - [Peeklogic | Salesforce Consulting & Development Company vs SmartBug Media](https://www.g2.com/compare/peeklogic-salesforce-consulting-development-company-vs-smartbug) - [Peeklogic | Salesforce Consulting & Development Company vs Accenture](https://www.g2.com/compare/accenture-vs-peeklogic-salesforce-consulting-development-company) - [Peeklogic | Salesforce Consulting & Development Company vs Skydog Ops](https://www.g2.com/compare/peeklogic-salesforce-consulting-development-company-vs-skydog-ops) - [Peeklogic | Salesforce Consulting & Development Company vs Lean Layer](https://www.g2.com/compare/lean-layer-vs-peeklogic-salesforce-consulting-development-company) - [Peeklogic | Salesforce Consulting & Development Company vs CS2](https://www.g2.com/compare/cs2-cs2-vs-peeklogic-salesforce-consulting-development-company) - [Peeklogic | Salesforce Consulting & Development Company vs Access Global Group](https://www.g2.com/compare/access-global-group-vs-peeklogic-salesforce-consulting-development-company) - [Peeklogic | Salesforce Consulting & Development Company vs Deloitte Consulting](https://www.g2.com/compare/deloitte-consulting-vs-peeklogic-salesforce-consulting-development-company) - [Peeklogic | Salesforce Consulting & Development Company vs IBM Consulting](https://www.g2.com/compare/ibm-consulting-vs-peeklogic-salesforce-consulting-development-company) --- ## Salesforce Customer Success Alternatives FAQs ### How does Salesforce Customer Success compare to Coastal? According to G2 data, [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) holds an average rating of 4.4/5 across 387 reviews, while [Coastal](https://www.g2.com/products/coastal/reviews) boasts a perfect 5.0/5 rating from 183 reviews. In dimension scores, Coastal leads Salesforce Customer Success by 0.9 points in quality of work (9.9 vs 9.0), responsiveness (9.9 vs 9.0), experience (9.9 vs 8.9), execution (9.9 vs 9.0), communication skills (9.8 vs 9.1), professionalism (10.0 vs 9.4), and ease of doing business (9.9 vs 9.1). Both products have no reported unique features over each other. User sentiment highlights Salesforce Customer Success's strengths in helpfulness (42 mentions), customer support (37), deep understanding (29), and ease of use (25), but also notes cons such as poor customer support (29 mentions) and expensive pricing (27). Coastal's pros include helpfulness (6 mentions), support responsiveness (6), expertise (5), and communication (5), with fewer cons, mainly related to expense (3 mentions). Overall, Coastal demonstrates superior customer satisfaction and higher dimension scores, while Salesforce Customer Success has a broader volume of feedback with noted strengths in support and usability but also concerns about cost and support consistency. ### Why do users choose Coastal over Salesforce Customer Success? Users choose [Coastal](https://www.g2.com/products/coastal/reviews) over Salesforce Customer Success primarily due to Coastal's exceptional quality of work and responsiveness, as reflected in its 9.9 scores versus Salesforce Customer Success's 9.0 in these dimensions. Coastal's perfect 5.0-star rating across 183 reviews underscores its reputation for professionalism and ease of doing business, scoring 10.0 and 9.9 respectively, compared to Salesforce Customer Success's 9.4 and 9.1. Reviewers praise Coastal for its knowledgeable, responsive, and collaborative team that acts as an extension of their own, providing quick follow-ups, clear communication, and tailored solutions. The partnership approach and high team quality foster trust and satisfaction. Although Coastal's pricing is noted as relatively high, users perceive the value delivered through expert guidance, project management, and problem-solving as justifying the cost. This combination of superior service quality, responsiveness, and professional collaboration drives users to prefer Coastal over Salesforce Customer Success. ### What are the best alternatives to Salesforce Customer Success? The best alternatives to Salesforce Customer Success include [Coastal](https://www.g2.com/products/coastal/reviews) (5.0/5 rating from 183 reviews), [SmartBug Media](https://www.g2.com/products/smartbug/reviews) (4.8/5 rating from 213 reviews), [Accenture](https://www.g2.com/products/accenture/reviews) (4.2/5 rating from 107 reviews), and [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) (5.0/5 rating from 137 reviews). These alternatives are highly rated by users and offer strong expertise and customer support in Salesforce consulting services. ### Which Salesforce Consulting Services tools do reviewers recommend instead of Salesforce Customer Success? Reviewers recommend [Coastal](https://www.g2.com/products/coastal/reviews) for its expert consultancy led by former Salesforce executives, strong communication, responsiveness, and ability to deliver fast, measurable impact with automation-driven delivery. [SmartBug Media](https://www.g2.com/products/smartbug/reviews) is praised for its full-service digital agency approach, deep HubSpot expertise, proactive support, and ability to tailor solutions across the customer lifecycle. [Accenture](https://www.g2.com/products/accenture/reviews) is valued for its deep industry knowledge, structured approach, innovation, and global delivery capabilities. [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) is recommended for its responsiveness, deep Salesforce and HubSpot expertise, collaborative partnership style, and ability to deliver fast, high-quality work that aligns with business needs. All alternatives are noted for being easier to do business with, more professional, more responsive, and better at communication compared to Salesforce Customer Success. ## Explore Articles - [What is the best CMS for enterprise website operations?](https://www.g2.com/discussions/what-is-the-best-cms-for-enterprise-website-operations) - [Medium of Exchange](https://www.g2.com/glossary/medium-of-exchange-definition) - [Best lead intelligence software](https://www.g2.com/discussions/what-are-the-best-lead-intelligence-software-have-actually-helped-your-pipeline) - [Recommended CPaaS solutions for app developers](https://www.g2.com/discussions/recommended-cpaas-solutions-for-app-developers) - [Best platforms for real-time buyer intent alerts](https://www.g2.com/discussions/which-are-the-best-platforms-for-real-time-buyer-intent-alerts) - [Best pricing management tools for my app business](https://www.g2.com/discussions/best-pricing-management-tools-for-my-app-business) ## Spotlight Categories - [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) - [Identity Verification Software](https://www.g2.com/categories/identity-verification) - [Voice Recognition Software](https://www.g2.com/categories/voice-recognition)