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Salesforce Commerce for B2C Reviews & Product Details - Page 27

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Codey R.
CR
Customer Service Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

You can do so much and customize it with so many features that it can fit just about any business need! It is really nice because everything looped together so well and you can easily get from one page to another while not losing any of the info you may need. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The customization was also the biggest obstacle to overcome. You can do so much that we were not fully using the software to its full potential. Salesforce would be great for a larger business that is able to utilize its full functionality better. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

It is a very powerful software just make sure you are using it to its full potential. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We were using salesforces for our CRM. It was nice being able to keep all our communications in one easy to locate the place. Review collected by and hosted on G2.com.

Anuj Sawan R.
AR
Executive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The User Interface of the Commandline of the Salesforce enables the Documentation gathering and mobility Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I do not dislike the product features in any means. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

This the best solution to occupy the B2C clientele documentation and the UI the best part while operating it. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The best part of the product is the clientele documentation and its preserveness. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It can be used for various tasks within the B2C eCommerce department, such as an aid for advertisements, coupons, content, fulfillment, social media, email, sales tracking and more. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

With large profit margins, our company is able to afford the large license fee. We are a niche business, but launching this platform has allowed the 3 companies to be combined under one platform making salesforce more useful and affordable. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

There are many problems you can solve and processes you can implement all throughout your company to make your job easier and more efficient. Look around and learn the site before using to fully understand and get the most out of your salesforce experience. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

With Salesforce being stored/held within the cloud, this platform can survive large demand and business spikes without our team having to predict and plan ahead of time. If there is a unforeseen growth in demand, Saleforce commerce cloud waits inaudible in the background with no involvement required. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I think the UI is easy to use, good storefront preview. XML data import is helpful for larger projects and automation of site maintenance tasks. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Legacy user so most of new product functionality could not be leveraged out of the box. Overly complicated custom work and integrations. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Problems currently in ADA compliance and increasing focus on content personalization to support digital marketing. Review collected by and hosted on G2.com.

Verified User in Law Practice
CL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It helps with seamless client management and works better if we adopt more modules within salesforce Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It can only work seamlessly if everything is Salesforce, hard integration between systems and no quick way to work with other legacy systems Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Consistent way to manage our clients in a structure that everybody agrees Review collected by and hosted on G2.com.

Verified User in Design
UD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

One of the best things about Salesforce B2C Commerce was the ease of use, I was quickly trained on this product within a day I knew where everything was and was processing/entering data quickly and efficiently so that I and my team could hit our daily goals with ease. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There were a few times where certain functions weren't really working in the way that my team was using it. However, this might just be a reflection on management in my company. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

This is a great tool if you have a large team working simultaneously on a vast amount of products because it quantifies and organizes everything making it easy to use and easy to train on. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

My team and I primarily used this to track and process orders based on client responses, as well as working collectively with another offshore team. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Ease of use, user interface and reporting tools Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I struggle to find flaws if anything some work could be done in the Integration with 3rd party bi tools Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Well worth it Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Increase in productivity Review collected by and hosted on G2.com.

Viswam S.
VS
Salesforce Application Development Assoc Manager
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I really like the following things about this -Seamless upgrades,Scalability ,A suite of cloud services,A roadmap completely handled by salesforce and we dont have to worry Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

my company has non-standard or niche business models or audiences, the SaaS nature of the solution may not be a good fit since the feature roadmap is largely centred around what the majority of B2C retailers would find compelling. If the requirements don’t reflect that, the roadmap is unlikely to match our The solution’s basic premise is to enable your organisation to do what it (typically) does best: trade the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability, scalability, or managing a technical agency, team or roadmap.needs. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The solution’s basic premise is to enable your organisation to do what it does best: trade the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability.Trading Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The platform is easy to use and streamlined with other platforms. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I dislike the time it takes to create links. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Creating products for ecommerce site, it is beneficial because it cuts down on time to add products and categories. Review collected by and hosted on G2.com.

NS
CCo
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I am satisfied with flexibility and agility of the platform. The core e-commerce related foundation is robust and works well within Salesforce CRM ecosystem so it makes easier to extend the functionality when needed Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Login and credentialing can be complex if you work in more than a few environments. Additionally, first-tier technical support (for non-urgent issues) sometimes requires handholding. Non-comprehensive interface updates can lead to minor training challenges. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

It is a great product for anyone looking to use retail Practice engagements (including UX review, SEO review, Business Manager audits, best practices auditing, etc.), beta programs and needs a high degree of compatibility with other vendor solutions give us first-class performance and a stable foundation for growth. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

User Training, Vendor Management, Development/Integration, Maintenance and Support Review collected by and hosted on G2.com.