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Salesforce Commerce for B2C Reviews & Product Details - Page 24

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It's the best CRM for me to work on. I'm really impressed with data management. You can experience an intelligent digital data on both platform whether it is online or in the store. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

At first various faces makes it little bit harder to understand. Otherwise later on it is good and now it is easy to handle Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Managing the data at one place with better arrangements. And maintaining the relationship Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Salesforce as a whole is a up and coming directive that has a very very promising future ahead Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

If they could make some sort of seamless integration with an easier to use interface it would be wonderful Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

None at this time Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Outbound and cold sales calls Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The relationship between elements is great. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Errors and glitches. Almost too expansive. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Good but could simplify to become even better. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

CRM to capture data and share across teams is definitely a plus. Review collected by and hosted on G2.com.

Jilu Easow R.
JR
Technical Lead - PLM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing much.. it's the best available in the market Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

All customer engagement activities are maintained using this software Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce B2C is great at handling customer as well as business data. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The downside of using Salesforce B2C commerce is it can be a little difficult to navigate at first. Once you get used to it, it's very simple. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I am able to reach a large market through Salesforce B2C commerce. Review collected by and hosted on G2.com.

Verified User in Retail
CR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Ability to customize journeys and content paths by campaign styles Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Some of the ui is less than user intuitive for setup Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Look at all the variables you need to ensure which tier you need Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Connectivity for our feedback loop Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Organization, level of detail, ability to search and add custom fields Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I can't think of anything that I dislike about the program. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Organizing and sharing sales pursuits with the level of detail required across a massive firm Review collected by and hosted on G2.com.

Verified User in Internet
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

SFCC is great for an enterprise solution and is highly customizable. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The user interface is dated. Needs more CMS features. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Allowing merchandisers and content teams to make quicker updates. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

1. Smart sensing - It automatically senses my needs according to my searches and shows me the exact product that can make my life easier. But still my data is secured and not shared with any other third party.

2. Easy to use - The platform is easy to use as compared to other such platform. And it's easy to navigate through the application on our own and if we still have some issue with the application, there is a huge and quick responsive community to help me out. 5 star thing

3. Customer support- It's much more effective way makes me trust this application even more. Personal experience has been superb. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Consumes lots of internet data. Trying to sort that out with WiFi Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Go for it. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It can be easily used to understand your customers better and grow your business. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The volume of information available if you know how to navigate the software. The direct links to customer information is a plus as well as the linkage to other applications that help customer qualification and identification. Its ability to support all steps of the customer interaction from initial conversation to the material ordering, scheduling, customer follow up and referral opportunities is a great strength of the product. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The screen formats are not logical and intuitive. Phraseology is confusing and inconsistent. Requiring multiple screen interface to disposition an event is cumbersome and inefficient This should be accomplished with a single interface. . Having easy access to data is only helpful if the data morphs into useable information. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Test the product to be sure it fits with the information flow of your business. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Managing customer contact and scheduling. This is relatively simple, as it should be. Review collected by and hosted on G2.com.