BWise is flexible in terms of configurations - many different use cases can be implemented with configuration efforts. The Consultants supporting us are knowledgeable, motivated and helpful. There is a pool of talented and knowledgeable experts developing the solution further. Review collected by and hosted on G2.com.

The software is out of date in many aspects. The integration of datafeeds, the transporting mechanism, the flexibility of workflow configurations, some UI and user experience aspects need tweaking. The BWise support is not helpful for individually configured solutions - the support model has to be adjusted for such case. Review collected by and hosted on G2.com.

I like the workflow functionality. It gives me the ability to meet the needs of multiple end user groups. Review collected by and hosted on G2.com.

I dislike that I am not able to configure the system for our specific needs. I should not have to submit an idea to see if receives a large number of votes. I need to be able to configure my system to meet the needs of my end users. New ideas take an excessive amount of time to be implemented, and defects take an excessive time to be resolved if they only impact a few of your Clients. If you have a known defect, fix it no matter how many of your Clients it impacts. All of the modules should now be on FA3 architecture. It is time consuming to keep having to come up with work arounds for the documents module. We need the upgrade ASAP. Review collected by and hosted on G2.com.

I use Compliance 360 for policies and I love that all actions are tracked through the audit trail and the history option. I also appreciate how easy it is to navigate the program and all the reports available to me. Customer service responds to my requests very promptly and usually is able to help or give me guidance within a short time of contact. Review collected by and hosted on G2.com.

The only down side is what I refer to as too "clicky." For example, when I add someone to the Collabortion workflow, I'd like to be able to start the collaboration from there; instead, you have to go back to the policy edit page to the workflow actions button. Review collected by and hosted on G2.com.

SAI has a broad catalog of training materials that cover the needs for our multinational company. Review collected by and hosted on G2.com.

Sometimes the amount of content can make it difficult to make a choice. Review collected by and hosted on G2.com.

I love the search engine (even though it changed a bit). It makes it much easier for our staff to find policies. Being able to easily find the policy they are looking promotes safe and consistent patient care. Enabling employees the ability to review all policies also fosters an environment where all staff members can speak to a specific policies when called upon by a regulatory agency. Review collected by and hosted on G2.com.

I dislike the reporting module. It is difficult to build meaningful reports and the common response when requesting help is "have you taken the reporting training". As you are aware, this is a service that requires additional funds. This is not the same type of response we receive from a competitor (who also offers policy/contract management modules) that provides free scheduled webinar training at any time. Review collected by and hosted on G2.com.

Love the work flows and ability to customize so many options Review collected by and hosted on G2.com.

some of the field as Admin perhaps should be open for easier access so you don't have to jump to so many different screens and modules.

I also dislike that I still have to create a policy in word outside of C360 and then load it in. Would love to have the functionality to create policy directly within C360.

Reports are also difficult to get going as too much data pulls and they are not very user friendly. Would love to see more canned reports that people have created that other can utilize. Review collected by and hosted on G2.com.

Easy to add fields/options as business needs change. Standard reports are easy to generate, although report formatting/downloading could be improved. The C-360 support team is responsive to questions and problems. Easy to train new staff and to customize the module to meet your data needs. Review collected by and hosted on G2.com.

Workflow management works for the standard workflow processes, but it is difficult to adjust for situational needs in which the workflows need adjusted, Custom reporting can be challenging in linking disparate elements. Modules are somewhat stand-alone and better integration / data crossover / reporting crossover would improve the overall usability. Review collected by and hosted on G2.com.

SAI Global has been taking an aggressive approach to developing and improving Compliance 360 and their current direction seems to be headed in the right direction. They are more engaged with their clients and are working towards meaningful change and development. The workflow capabilities are superior to other tools I've used, their support staff is responsive and personable, and much of their product leadership is approachable and engaged with their customers. Review collected by and hosted on G2.com.

Some of Compliance 360's modules are on an older architecture and they lack the configurability and functionality found in others. Unfortunately, some of these modules would be the most beneficial to my organization so the pain is felt here more acutely. Review collected by and hosted on G2.com.

Having all of our tracked documents in one place is key for our business. I also like being able to work through questions with the C360 support staff. It is incredibly useful and helpful. Review collected by and hosted on G2.com.

The functionality is challenging to master. Our workflows were built over ten years ago and making modifications as we have grown has been difficult. When I need to make changes that are not everyday work, even with notes it can be hard to navigate without someone helping me walk through the updates. Review collected by and hosted on G2.com.

SAI360 contains a lot of wonderful options and, if used and embraced by all, could significantly impact policy management - including database, archiving, and review management - in a very positive way. Review collected by and hosted on G2.com.

There are a lot of 'whistles and bells' that I am sure sounded nice to developers, but that lack logical functionality in daily use situations. Also the search functionalities have always been inconsistent. This has lead to increasing frustration among end users. Those of us who work in the program daily have a greater appreciate for program potential - but the majority of end user encounters result in frustration. There is also much about the program that is not functional in daily use. "Little things" such as a 'super administrator' profile that would enable the restriction of certain functions (say the 'delete' feature) to only a select group of individuals; the inability to make practical changes in mass - such as a change in "Primary Responsible Party" that would ONLY change active policy ownership and NOT information/names found in workflows. Review collected by and hosted on G2.com.