QualMeeting Pros and Cons

The platform is really easy to use for respondents, clients, and researchers alike. I never have access issues or technical issues and the techs are professional and very helpful for getting respondents set up and keeping focus groups running smoothly. Review collected by and hosted on G2.com.

The platform has some features that are not entirely intuitive (e.g., starting a private one-on-one chat with a viewer), but these are not features I need often. I also don't love that client viewers need to register an account in advance, but it does seem like it's been very easy for them and I've heard of no complaints or issues! Review collected by and hosted on G2.com.

QualMeeting is a rather intuitive platform that has become my preferred technology for completing qualitative research. I love that they have a “blind” backroom so members of my team and clients can join to view sessions without it feeling overwhelming for those being interviewed. There is a chat so that it is easy for everyone in the background to communicate with each other, the moderator and the tech support team. Having direct messaging feature is also very helpful, particularly for sending notes to the moderator in real time. The team behind QualMeeting is very dedicated to customer service, ensuring my and my projects’ needs are met at every step. Review collected by and hosted on G2.com.

The only challenge I’ve run into when using QualMeeting is that one client had firewalls that block the platform from their server. However, we found a workaround, and QualMeeting tech support was quick to help. Review collected by and hosted on G2.com.

The platform is relatively intuitive to use, making it easier for both clients and respondents to log in and get set up for interviews. While there are many different techs, the consistency of tech quality is better than that of other competitors. Review collected by and hosted on G2.com.

While the tech quality is relatively consistent, they are often swapping in and out throughout the week of use, sometimes even throughout a single day. Review collected by and hosted on G2.com.

We were able to schedule IDIs at scattered times in the UK, Australia and the US. It made it simple to get everyone together. Review collected by and hosted on G2.com.

This is something I'm going to have to think through. My experience was seamless so I don't have any complaints. Review collected by and hosted on G2.com.

It's easy to use, even for those without experience, both for participants and clients. I like how easily one can participate in groups as an observer. Review collected by and hosted on G2.com.

I've never had any issues, I wouldn't be able to point out any drawbacks. Review collected by and hosted on G2.com.

Scheduling made easy and condensed access/storage to videorecordings Review collected by and hosted on G2.com.

The only thing I would note is that the techs vary in knowledge/experience Review collected by and hosted on G2.com.