
The fact that they were willing to give us six months free was at least an attempt at fixing their mistake.
Originally:
Their system was decent - their blocking worked most of the time other than the miscategorizations. And like most DNS services like this, it's dumb-simple to use - simply add their DNS to your firewall or to your AD Forwarders, and you're set. Review collected by and hosted on G2.com.
So.... I dunno about you, but I don't want to trust a company where the Senior Account Manager doesn't even do the due diligence to get the customer's NAME right. Your company already screwed up, and you're trying to apologize... by using the wrong name? Pretty bad look on top of already bad looks.
Originally:
We were a happy customer of SafeDNS for exactly 2 years. I mean EXACTLY because when their billing emails went to spam and we didn't know, we didn't get a call during the previous month asking if everything was okay - we just got all DNS requests BLOCKED immediately at the expiration date. That's NOT how you handle non-payment. You have to assume that emails are not the best communication avenue and GIVE THE CUSTOMER A CALL to make sure they actually wanted to cancel - not just block all their DNS requests immediately on the end date. Review collected by and hosted on G2.com.
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