SAASTEPS B2B Commerce + Payment Processing Pros and Cons

We are a SaaS startup with a product led motion. Our customers and prospects need to be able to go to the website and experience the product without intervention from Featurewave. And it needs to happen without friction. SAASTEPS enables this to happen. Companies can go to our site and try the free version of the product or purchase additional products.

The system was very easy to implement and didn't require us to make any customizations, which is always a good thing.

The SAASTEPS team was great to work with and gave us white glove treatment all the way. Review collected by and hosted on G2.com.

We haven't discovered anything negative about the solution or the company. Review collected by and hosted on G2.com.

Pricing is a fraction of Salesfoce e-Commerce. Accomodation for a myriad of use cases is possible: HW products, SW products, Services, Subscriptions, etc. Everything is happening inside of SFDC, so no data leaves your org and you can leverage SFDC functionalities. For smaller companies, with more standard Salesforce processes, set up, testing, and deployment can be done in days (instead of weeks). For larger enterprises, the customization challenges -- such as full UI match of current website -- is possible (challenges are simply related to standard Salesforce technology).

Supports various standard payment processing gateways, but using their SaaSPay payment processing service yields the best experience and best rates.

In short, it is a very, very robust Salesforce e-Commerce solution for mid-size and large enterprise companies. Review collected by and hosted on G2.com.

The same challenge I've pointed out with the CPQ solution. The ease of use, implementation is very powerful. But the flip side of it is that enterprise level customizations, which often change every couple of years, can be a bit of a challenge. Full documentation for APIs and support for customized use cases needs to be beefed up.

Having said that, customer support is excellent when you request support for a new use case. Review collected by and hosted on G2.com.

It's a turnkey way to accept credit card payments in SFDC. We had a lower-priced product we wanted to make available to individuals to purchase with a credit card, and SAASTEPS fit the bill quite nicely. Their team was beyond responsive in working with us to fulfill our use case, up to and including modifying the package to accommodate our needs. Our need and use case was limited to the payment processing side of things, so I can't speak to the e-commerce portion, but my experience is that SAASTEPS is an innovative, easy-to-implement tool that is highly configurable and a supremely responsive vendor that genuinely cares about their implementations and takes a vested interest in the success of their customers. Review collected by and hosted on G2.com.

Given that the couple of issues that we had were promptly addressed by the vendor I can't say we have any dislikes. It's a cool tool that is rekatively straightforward in its configuration. Review collected by and hosted on G2.com.

Payment processing is easy to use and it seamlessly integrates with my Salesforce account. Get paid quickly and easily. Great people to work with in helping you as needed. Review collected by and hosted on G2.com.

Salesforce is exactly what I need. No complaints from me. Review collected by and hosted on G2.com.

This native solution is perfect for our e-Commerce needs. The app is native in Salesforce and the settings are very easy to use. We have a custom sales process on the back end and Venue's support team has worked with us to make sure everything meets our needs. Any time we have had any issues, the support is quick and effective. Review collected by and hosted on G2.com.

Nothing - as mentioned above, the support team has been quick and eager to work through any issues we have had. Review collected by and hosted on G2.com.

Venue's ability to lay work with our Salesforce platform has been critical. We have been using Venue for many years now and have been able to suggest and have improvements implemented to better the product. The result has been a reliable and successful online store platform for our customers. Review collected by and hosted on G2.com.

I don't have much to say on the cons side of this review. We'll continue to work on a recent improvement to complete address verification (for shipping purposes) and other ideas as they come up. Review collected by and hosted on G2.com.

VENUE has been instrumental in allowing our business to create an e-commerce solution that works for our customers. It integrates with our Salesforce and our finance platforms seamlessly. Review collected by and hosted on G2.com.

We have had no issues. The ease of customization allows us to overcome anything that arises. Review collected by and hosted on G2.com.

The Venue e-commerce solution has provided our customers with a user-friendly tool for our customers to generate quotes. The folks at SASSTEPS are great to work and collaborate with. I would definitely recommend Encore to organizations looking to work with a great company. Review collected by and hosted on G2.com.

Nothing! The solution has met all of our company's needs. Review collected by and hosted on G2.com.

The B2B commerce makes it very easy to conduct business in Salesforce. This allows us to keep our Sales CRM and storefront orders in the same place while allowing customers to view past purchases. We can also track inventory. Review collected by and hosted on G2.com.

When there are glitches in the system our automation are affected and our tech team does not have the access to fix those. We rely on a third-party vendor Review collected by and hosted on G2.com.

We love how Venue was easily able to integrate into our eCommerce business utilizing Salesforce as its main driver. It is extremely user friendly and allows us to manage and track all sales and reports through that channel. We also love how it is integrated with UPS and FED EX so that we can get quick and accurate pricing. Review collected by and hosted on G2.com.

Occasionally the system can run slow, making things difficult or cause for delays Review collected by and hosted on G2.com.