What problems is JustCall solving and how is that benefiting you?
I rarely leave negative reviews, but this experience warrants it.
JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution.
I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use.
I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances.
Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.
As a result of this experience:
• We will not be returning to JustCall as our company continues to grow
• I am sharing this experience so other teams can make an informed decision
The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset.
I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations.
Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. Review collected by and hosted on G2.com.
