RXNT Reviews & Product Details

Easy access to different sections ie scheduler, billing, EHR Review collected by and hosted on G2.com.

Sometimes you can't get all the express scripts Review collected by and hosted on G2.com.

I am a Telehealth Physician serving patients in all states--what stands out for me is RXNT's reliability across all states with its complete up-to-date inventory of pharmacies and comprehensive formulary. Review collected by and hosted on G2.com.

I can recommend two improvements:

1) On the patient demographics input page, arrange the required input fields in sequential, tabbing-facilitated order--now, to input the FN, LN, M/F, DOB, Address, ZIP, Phone number and finally "adding") requires jumping from left, right, down and scrolling. BTW, a similar workflow enhancement could be done on the new pharmacy page--the pharmacy name and zip are the only data points required to find and select the patient's pharmacy. Putting these two discrete data fields adjacent to one another would allow input with a single jump (tab).

2) Create an easy data integration and input utility for new patients. My telehealth company has an excellent telehealth-specific EHR but we do not have an interface with RXNT. Hence we must enter all the above demographics, and the pharmacy info, manually for new patients (which constitute the majority of our patients nationally). Even without an interface, the provider workflow of inputting new patient and their pharmacy info could be made much easier if RXNT had an input utility that accepted .csv or similar comma delimited data files with the required demographics and pharmacy info from external sources via manual "copy and paste." Review collected by and hosted on G2.com.

I like that RXNT is continually upgrading and improving their software, their support is excellent and the software is easy to use Review collected by and hosted on G2.com.

Some of the small annoyances of the software is that any notes in the system continually pop up to address during claims processing, you cannot tell what office you are in while working within the system unless you hover over a small area which just recently changed, the insurance tab is difficult to use at times when adding or removing insurances. But these are minor annoyances. Also, there is slowness in the system when moving screen to screen or saving that I would like to see reduced. The slowness has improved over the recent months but needs to be reduced further. Review collected by and hosted on G2.com.

Very user friendly, easy to navigate and find what you are looking for. Several ways to look up your patients and easy to train others to use. I have the information I need at my fingertips Review collected by and hosted on G2.com.

its hard to explain to some users where to find things when their screen looks different because of different roles they have and restrictions. It is web based and sometimes we have issues with the information loading for a patient. We also have and EMR that connects to the RXNT and sometimes the real time information is delayed and hard to get it to load. We sometimes need to close the program completely and then log back in to get the information we need for the providers and or the patients. Review collected by and hosted on G2.com.

I like that it’s simple to use and gives me more flexibility in helping in the management of medical practice. Review collected by and hosted on G2.com.

I think there are a few semantics of superbill creation that could be adjusted Review collected by and hosted on G2.com.

I like the convenience and being able to access my schedule through the app! It makes keeping track of my days and rescheduling as needed! Review collected by and hosted on G2.com.

I dislike some of the bugs. I dislike how we get multiple copies of superbills if that patient has been rescheduled multiple times (it prints off every reschedule time...)

I dislike how the notes are not always editable.

I dislike how the help desk does not provide the most adequate help with issues and get redirected multiple times. Review collected by and hosted on G2.com.

Ease of adding new patients on my phone. The search feature is excellent as well and makes it quite simple to find new patients. Review collected by and hosted on G2.com.

It's a tad more cumbersome adding new patients on the computer. Review collected by and hosted on G2.com.

Having a column marked current when I sign into a patient's (pharmacy) account. Review collected by and hosted on G2.com.

Being told that my call should be "triaged" when I am told to make a selection from options when I call for support. Not a biggie but you asked for 'disliked.' Review collected by and hosted on G2.com.

Very helpful to have clear ways to see a patient’s pharmacy history as well as refill things with only a few clicks. Good interface that is overall intuitive. Review collected by and hosted on G2.com.

My organization recently stopped allowing use of the app, which was the main way I was acccessing this software. This was very frustrating. The browser version of RXNT is not easy to use as it is not mobile friendly (patient names all overlap so words are unreadable).

I usually can not access lifetime Med history, it seems like it only starts recording the person’s meds from when I start prescribing (does not necessarily sync with their past prescriptions if they are a new patient).

The fob key token thing is often broken, and I have to call the help line to reset it. This has interrupted patient care as I have had to do this in the field (I do homeless outreach). Review collected by and hosted on G2.com.

It is incredibly helpful to be able to enter orders in seconds to have signed off in just a few more seconds. I also like being able to choose which pharmacy for each script in a list. Review collected by and hosted on G2.com.

It would be helpful for those of us in the inpatient setting if the same script could be sent to 2 separate pharmacies. For example. In order to pull a medication from the omnicell a script needs to be sent to the inpatient pharmacy, the same script needs to be rewritten in order to obtain a personal supply for the patient from a local pharmacy. Review collected by and hosted on G2.com.