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RouteManager by WorkWave Reviews & Product Details

RouteManager by WorkWave Overview

What is RouteManager by WorkWave?

Route Manager by WorkWave is a cloud-based route planning software that allows users to optimize and manage last-mile deliveries quickly and seamlessly. Route Manager has led its customers to increase operational efficiency by at least 30%, reduce insurance and fuel costs by 10-15%, and increase revenue by 20% more deliveries.

RouteManager by WorkWave Details
Languages Supported
German, English, French, Italian, Dutch, Portuguese, Spanish
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Product Description

Workwave Route Manager is a web-based route planning software for fleets and mobile workforces that helps you manage time, fuel, customer satisfaction and more.

How do you position yourself against your competitors?

Routing is complex, but your software shouldn’t be. Route Manager offers intuitive software that optimizes routes to save you time and money. What you see is what you get. From our usability to our all-inclusive pricing, we believe that the more straightforward our product is, the better.


Seller Details
Seller
WorkWave
Year Founded
1984
HQ Location
Holmdel, NJ
Twitter
@WorkWave
1,055 Twitter followers
LinkedIn® Page
www.linkedin.com
532 employees on LinkedIn®
Description

WorkWave is a leading provider of software solutions designed to enhance the efficiency and productivity of field service and logistics businesses. Their platform offers a range of tools for route optimization, scheduling, dispatching, customer relationship management, and invoicing. By leveraging advanced technology, WorkWave helps companies streamline operations, improve customer satisfaction, and drive growth. The vendor serves various industries, including pest control, lawn care, and cleaning services, with a focus on providing tailored solutions to meet specific business needs. For more information, visit their website at https://www.workwave.com/.


Nicole F.
NF
Overview Provided by:

Recent RouteManager by WorkWave Reviews

Rafael D R.
RR
Rafael D R.Small-Business (50 or fewer emp.)
2.0 out of 5
"Good routing software lacking a lot of features and user friendliness"
Eficient and fast software to create routes.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Works great, I would love to get more features working for us. i.e scanning fuction"
The tracking and live traffic feed is awsome, I can update my customers in real time
DS
Diamond S.Enterprise (> 1000 emp.)
5.0 out of 5
""Workwave Route Manager Reviews.""
Workwave is moderately easy to utilize and get set up. The dispatcher interface has great data and the driver application is exceptionally helpful....
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RouteManager by WorkWave Media

RouteManager by WorkWave Demo - Dispatch Routes to Drivers Instantly
Route Manager syncs real time with Driver Mobile App
RouteManager by WorkWave Demo - Route Planning and GPS Tracking in One Interface
Dynamic routing software that provides solutions in moments
RouteManager by WorkWave Demo - Live Tracking
Send customers a notifications with live delivery tracking
RouteManager by WorkWave Demo - GPS Geofences
Set up vehicle geofences and receive alerts when triggered
RouteManager by WorkWave Demo - Share Proof of Delivery Instantly
Give customers instant access to proof of delivery after an order is completed
RouteManager by WorkWave Demo - Breadcrumbs
See vehicle stops real time on map through breadcrumbs
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Have you used RouteManager by WorkWave before?
Yes

45 RouteManager by WorkWave Reviews

4.2 out of 5
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45 RouteManager by WorkWave Reviews
4.2 out of 5
45 RouteManager by WorkWave Reviews
4.2 out of 5

Overall Review Sentiment for RouteManager by WorkWaveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Rafael D R.
RR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about RouteManager by WorkWave?

Eficient and fast software to create routes. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

It does no have: Multiday routes. Searching for past routes is a pain. There is no way to put labels on the routes. If you ask for a feature you will never get it. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

It was a basic tool to create routes Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RouteManager by WorkWave?

The tracking and live traffic feed is awsome, I can update my customers in real time Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

There is multiple users that can erase my routes without my knowledge. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

Its well worth a look, Just give it a try Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Double routes and timing are almost not an issue for us anymore. I can plan the labor better for the day. Review collected by and hosted on G2.com.

Response from Brittany Boyle of Workwave

Thank you for your 4-star review, and for your helpful feedback!

DS
Truck Driver
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about RouteManager by WorkWave?

Workwave is moderately easy to utilize and get set up. The dispatcher interface has great data and the driver application is exceptionally helpful. We can follow our trucks and see precisely where they are with the worked in GPS capacities and the driver application enables us to send live course updates to our drivers effectively. We've even had the capacity to work out a lot of API combination which is enabling us to mechanize a significant part of the procedure. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

So far we have found everything exactly as we would prefer and fulfilling! Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

It is a fabulous, adaptable item. Verifies the greater part of the containers, the help is extraordinary and they are sensibly valued. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Workwave encourages us keep our drivers responsible by demonstrating the time and courses they took to get between each request. Its given us an interface that our dispatchers can sign into and settle on ongoing choices about the courses and after that push those progressions to drivers. It's given our drivers a simple to utilize application that enables them to explore from stop to stop. With an Open API framework we're ready to have exact data stream from our Point of Sale System into Workwave Route Manager permitting us a simple method to sort out our conveyance day, client by client. Review collected by and hosted on G2.com.

Response from Nicole Fevrin of Workwave

Thank you for your outstanding review Diamond S. The WorkWave Route Manager team is happy that you are seeing success with our software solution!

Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about RouteManager by WorkWave?

Workwave helps to minimize driving times for our field team, so they are able to spend more time with members. It also gives time back to our corporate office with less time spent optimizing routes. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

WorkWave is not as "intelligent" as we would like it to be when adding different parameters to orders. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

There is a lot of trial and error with WorkWave but once you find what works with your company its worth it ! Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

WorkWave cuts back on gas and toll reimbursements and gives us the ability to visit more member while providing a quality service. Review collected by and hosted on G2.com.

Francisco A.
FA
General Manager
Executive Office
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RouteManager by WorkWave?

Route planning, ability to inspect performance from a single screen, android integration, real time feedback. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

If data connection falls for more than a few minutes, sync will drop and after that the route information on the phone won't be available, this is a No No, and honestly a reason why we are evaluating other options.

Local customer support is not all familiar with the product. Nevertheless; we haven't got to the trouble of finding help further up in the company thus stock with the local vendor.

Price won't hold attractive with our volume, since the solutions we getting from the app soon might be developed in house at the cost of one or two years of operation. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

Evaluate if the data provider of the area offers full coverage since signal dropouts or battery depletion might affect to unrecoverable data losses. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Even though route optimization is a strong selling point, the benefit we see now is a tool to manage the operation in real time, being able to pinpoint in a map.

Data retrieval for each customer is very valuable, but can be better though. Review collected by and hosted on G2.com.

Response from Megan Gimbar of Workwave
(Original )

Hi Francisco, we appreciate your feedback and have reached out to you directly to solve some of the issues you've encountered. If your drivers experience connectivity issues, please instruct them to send an activity log from the app (this way we can help faster!). These tickets are sent directly to our support team who can assess the mobile issues and determine if it's a connectivity or cellphone issue vs. software related. We value your business and look forward to continuing our partnership.

Niki R.
NR
Business Development Manager
Consumer Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RouteManager by WorkWave?

I like that work wave's platform is easy to use. There are a variety of features this platform offers so you can use it for just putting stops in order or much more. If you want to take advantage of all of their features, they offer constant training so that you can take advantage of all that the platform has to offer. There is an app for your mobile to the device so that you can easily access your route. Many route planners only allow you to put so many stops in order while Work Wave allows for a lot more stops than others that I have looked into. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

I personally do not need all of the features that they offer as I really only use the program to put multiple stops in order. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

If you are looking to add a high volume of stops to a route this is the best program for this. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

The benefit to me is that I can upload a ton of stops opposed to a few as I create a monthly route opposed to a daily or weekly route. Many other planners I looked into have a small number of stops that they allow for a route so I would have to create 2 routes to use their platforms opposed to using Work Wave to create one. I am able to print out my route, use it through my phone if needed and I can go back and find the route that I had previously created by searching through the calendar. Review collected by and hosted on G2.com.

Mark M.
MM
VP Operations
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RouteManager by WorkWave?

WorkWave Route Manager allows us to easily get the most effective path between sites, plans the day for field technicians and provides them step by step instructions on route logistics. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

There isn't a lot I dislike. I would love to have a use for more of their features since the are so novel. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

It's an outstanding product. Again I wish I had more uses for it. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

We have teams of people that periodically have to conduct site surveys. The surveys take about an hour. If we have large groups of surveys in a specific geography, we send out one-five people. Before WorkWave Route Manager, one of our people sat down with AAA maps and highlighters to figure out how many surveys could be done in a day and which ones. Review collected by and hosted on G2.com.

EC
Director of Marketing
Automotive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RouteManager by WorkWave?

For the most part it's very intuitive and easy to use, right out of the box. When it comes to routing for multiple vehicles with assigned inventory on routes that may overlap, Route Manager is a fantastic solution and has been a boon for us. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

Integration with our CRM program has proven to be a challenge, but we continue to work on it. Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

Use the trial to it's fullest and take advantage of the initial support. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

Man hours spend on manually inputting addresses in to a mapping program and sorting them in to routes and then sequencing them was a big time suck for us. It's nearly non-existent, now, in the markets that we use Route Manager. Review collected by and hosted on G2.com.

Verified User in Cosmetics
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about RouteManager by WorkWave?

The software is excellent and is a critical part of managing our business. Customer support is fantastic - they always go the extra mile to help Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

I have no major dislikes - everything I have asked for is either implemented or on the road map Review collected by and hosted on G2.com.

Recommendations to others considering RouteManager by WorkWave:

It is a fantastic, flexible product. Checks off most of the boxes, the support is otherworldly and they are reasonably priced. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

We are trying to route close to 100 deliveries per day spread out among various delivery routes. WorkWave has helped us divide the routes fairly and reasonably Review collected by and hosted on G2.com.

Raj B.
RB
Co-Founder and CFO (Strategy and Finance)
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RouteManager by WorkWave?

We began using Workwave after a long serach and needed something to track our delivery truck and create routes. It was perfect because we get a perfect look into what our truck was doing. We caught our driver going off the route and wasting time. Saves money and is TOTALLY worth it. Trust me, I am cheap, but this saved me money. Absolute no brainer. I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my drivers. Review collected by and hosted on G2.com.

What do you dislike about RouteManager by WorkWave?

I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my drivers. Review collected by and hosted on G2.com.

What problems is RouteManager by WorkWave solving and how is that benefiting you?

We caught our driver going off the route and wasting time. Saves money and is TOTALLY worth it. Trust me, I am cheap, but this saved me money. Absolute no brainer. I Review collected by and hosted on G2.com.