Rocket.Chat Reviews & Product Details

Open-source and self-hosted—full data control and easy customization. Review collected by and hosted on G2.com.

More admin overhead and a less polished UX (especially mobile) than hosted alternatives. Review collected by and hosted on G2.com.

I like that I can connect with my work team immediately. Additionally, I have the ability to send videos and voice notes, as well as easily share documents. Review collected by and hosted on G2.com.

There were occasions when it was not possible to integrate with other company programs. Review collected by and hosted on G2.com.

It is easy to implement, and it provides multiple chat channel's supports which can be used for small group of team or even for a large number of group members, user can easily share information using rocket chat , we are able to share information between groups or team. It can be used frequently multiple times a day for communication or sharing information between teams, its easy to integrate with any application, easily usable with clean user interface. Review collected by and hosted on G2.com.

You cannot attached documents to rocket chat, sometimes chat servers gets crashing which casue outage which cause no access of chat channels to user. Review collected by and hosted on G2.com.

Simple and connectivity to various servers. Review collected by and hosted on G2.com.

Channels sometimes are not clear or able to be found. Review collected by and hosted on G2.com.

Ease of use definitely, it is very seamless and easy to message the rest of the people in my organization, kinda like a better version of WhatsApp but from a business standpoint, one of the stronger points is also how easy it is to implement, with usages like Docker for deployment. Review collected by and hosted on G2.com.

I think one of the only downsides I have with RocketChat is how sometimes I feel kinda "thrown out in the open" with the features, for a less experienced user of technology it might be hard to grasp some of them, and the UI could do with a more intuitive and streamlined design. Review collected by and hosted on G2.com.

This is an chatting module which is configured on any application by which user can have a chat and communicate without seeing each other. Not only chatting but rocket chat also has the feature to pass photos and videos just like any chatting applications. Review collected by and hosted on G2.com.

It takes much time to load. In an application, if we tap on chat, its takes much time in loading. Sometimes due to loading, chat is not opened and error out. Maybe this is due to low network. This need to be improved. At least chat should be opened in low network and not error out. Review collected by and hosted on G2.com.

It provides control and transparency, especially valuable for organizations that prioritize data sovereignty or specialized workflows. Review collected by and hosted on G2.com.

It limits accessibility for smaller organizations or individuals without a dedicated IT team. Review collected by and hosted on G2.com.

There are a couple of things that I liked about rocket chat while we were using it: the security, the fact that you can limit the features each user can access due to the flexibility of the software. I like the sounds options and the layout of the screen (I only use the web version) I liked the capability to connect to salesforce and include articles. I used it every day to communicate with my team. The It department mentioned it was easy for them to implement Rocket Chat with Okta (internal software) and SalesForce. Review collected by and hosted on G2.com.

I felt that the emoji option was too rudimentary. I didn't like the fact that a new thread (someone responding to your message) would show in a new side window rather than on the same mesage screen (this is a personal like, I'm sure some people like that option) Review collected by and hosted on G2.com.

A lot of People can connect and very convenient for communication and sharing information. Review collected by and hosted on G2.com.

none of dislike but can improve with friendly and ease of access feature. Review collected by and hosted on G2.com.

It is a wonderful customer service tool, with a broad context of service forms by text or voice, even video. Very good service. Review collected by and hosted on G2.com.

I would have liked to know about it earlier, I believe that the advertisements about the tool could be more present. Review collected by and hosted on G2.com.