Their support is FAST! Today I recorded, edited and exported 2 videos then proceeded to delete them before downloading them. After a few minutes of panicking and researching how to fix it, I gave up and emailed customer support. Ken with Riverside was a ROCKSTAR! He found them both and uploaded them to my dashboard without ever once mentioning what a moron move I made. I am a fan for life! Review collected by and hosted on G2.com.

It doesn’t play well with Safari so I always have to remember to use my Chrome browser. Also there are some features that aren’t supported yet on the phone app. Review collected by and hosted on G2.com.

I love how easy Riverside is to use without sacrificing quality. The platform is incredibly intuitive, so I can focus on the conversation instead of worrying about the tech. The recording quality is consistently high, which is critical for a professional podcast, and the editing tools are powerful but still simple to navigate. It saves me a ton of time and makes the entire process, from recording to final cut, feel seamless. Review collected by and hosted on G2.com.

There’s not much to dislike. Occasionally there’s a minor technical hiccup, but it’s rare and typically resolves quickly without impacting the overall experience. Review collected by and hosted on G2.com.

I absolutely love working with Riverside FM, editing is much easier and if I have a problem I can always use chatbot or talk to a real person, although the chatbot is really good at finding the problem which is another plus for using Riverside. The ease of learning the editing tools and the co creator tools are absolutely amazing! Also having the help videos on YouTube are also really helpful. My overall experience has been great and whatever issues I have there is always a way to help and grow in producing my podcast Review collected by and hosted on G2.com.

I don’t have a downside to using Riverside, even when I first started and was new to podcasting and didn’t know how to edit, it was a wealth of knowledge on the website and YouTube channel Review collected by and hosted on G2.com.

I like that Riverside makes it really easy to record, edit, and draft copy for final show publishing. I also love that I my Riverside Studio has a dedicated URL, so I'm able to send recording links to my studio guests without having to manually pull unique links. Review collected by and hosted on G2.com.

While Riverside has a ton of fantastic and incredibly helpful features, I'm afraid it has been incredibly unreliable over my past year of use. The time I've saved with their amazing editing tools and copywriting has been overridden by time spent troubleshooting and fixing things. (Not sure if their R&D team just doesn't exist, or is too busy developing new features without smoothing out existing? This signals too-rapid business growth, so they need to slow down a beat to take inventory.) I have had issues where I go to edit or export tracks, and I'm simply unable to. Imagine spending time recording or editing your episodes then trying to get them to the next stage, and suddenly there's an error! More frustratingly, the software is unclear about the errors, so either A. nothing will happen when it's supposed to, or B. a random error message will appear without further context, so you have no idea how to fix it. It's also impossible to find where all of my uploads live, so I don't know where that media is, and there is no way to better organize it. It is difficult to get a hold of a human through their AI chatbot. And, when I am able to get a hold of a human, it's a 50/50 chance that they will actually fix the problem in a timely manner. When I've asked for partial refunds to at least compensate for a fraction of the time that I've spent having to fix their buggy issues, they just point back to their terms of service, which to me shows that they cannot guarantee their product. Customer support has been lackluster overall. Initial setup of Riverside could have been smoother. There are technical specs that needed to be set up, and there was very little guidance on how to do that. So, I made a lot of mistakes that could have been prevented with simple UI info markers. Because Riverside is so unreliable and buggy, I'm afraid to move my show hosting onto Riverside, even though Riverside has that capability. Review collected by and hosted on G2.com.

Riverside has made podcasting simple and seamless for someone like me who had no experience whatsoever with content creation. We are in our 4th year of making our podcast, and while we had to learn a lot about content, editing, and marketing, the technical side of recording and publishing has been easy from day one. Also, Riverside has added quite a few features in that time, like Magic Clips for example, that make sharing our work even easier. Review collected by and hosted on G2.com.

A small number of times, downloads did not complete properly for one of our guests. When this happens, the Riverside team is very responsive, and they have always resolved the issue. But these instances can be a bit frustrating because I cannot edit an publish a show with one of the tracks missing. Review collected by and hosted on G2.com.

As a non-techie person, Riverside makes my podcast possible for me to do by myself, from everything from the recording to the editing to the putting out to the world. I love, love, love the software.

I also love the customer service. As a business owner, podcaster, YouTuber, and author, I work with a lot of different companies, and Riverside is by far my favorite as far as the software and the customer support.

Thank you so much. Review collected by and hosted on G2.com.

I would like to be able to more efficiently get the perfect thumbnail with the picture I want.

The other point I was going to mention was being able to really efficiently get the "magic clips" that I want, but you sent me a way to do that already. I need to look into that further before I can tell you if it is working for me or not. Review collected by and hosted on G2.com.

I like it is all in one, I like the affordability, I like the continued enhancements to the platforms and most importantly it is easy to use. Review collected by and hosted on G2.com.

I would like co-creator AI to continue to improve or better integration with LLM's like Claude or Gemini to create better processes. Review collected by and hosted on G2.com.

Riverside is super user-friendly and intuitive. There are regular updates and improvements that the team communicates well so you know what's new, what's changed or what has been enhanced. I've described it to folks as "Canva for video editing and production." Review collected by and hosted on G2.com.

I want the Co-Pilot to be more intuitive and for updated transcripts from finished episodes (versus the original, uncut interview) to be available so that time stamping for clips is easier. Giving Co-Pilot timestamps to clip out of a finished episode would be so much easier. Review collected by and hosted on G2.com.

The AI editor tolls are great and do a wonderful job. They have recently been enhanced and work much quicker cutting a lot of time out for me to edit each episode. Review collected by and hosted on G2.com.

There is no pause option to do when in the middle of a recording Review collected by and hosted on G2.com.

I really enjoyed the easy to use recording options to kick start my podcast and creator journey. Once I started and saw all of the features I could add on with the pro version, it was a no brainer! Record, edit, and posting all in one - not only saving me multiple login accounts and hundreds in other softwares, but it's streamlined my workflow tremendously. Can't wait to try out going Live with YT too! And my 10/10 to recommend usually comes down to the magic clips - game changing! Review collected by and hosted on G2.com.

I wish the iPad version had the option to go live on YT. The editor and accessing video recordings are a little wonky and intimidating but once you get the hang of it, it gets better. I also think there are A LOT of features which again can seem overwhelming so sifting through it all takes time when I'd rather just get the work done the way I can in that moment. Review collected by and hosted on G2.com.